Administrative, computer, customer service skills.

Natalia J. McCoy

850-***-**** – ********@*******.***

Professional Summary

Highly driven and self-motivated professional with strong background in administrative, computer, and customer service skills. Over 12 years’ experience in navigating teams through changing business and community environments. Passionate intercultural expert with a blend of experience in mediation, public speaking, and writing in diverse settings.

Skills

Communication/Interpersonal

Administrative

Organizational/Time Management

Team Development

Leadership

Mission Oriented

Computer Savvy

Freelance Writing

Front Office Operations/Microsoft Office

Bilingual (English/Spanish)

Volunteer

Army Chapel Volunteer (various positions)

Children’s Program (2014-2016) Fort Benning, GA

Children's Program (2011-2013) Schofield Barracks, HI

Provided support with chapel events

Assisted with large group activities

Developed and mentored 5-10 year olds

Mentored and encouraged teenagers

Women's Program (2014-2016) Fort Benning, GA

Women's Program (2011-2013) Schofield Barracks, HI

Provided encouragement and leadership to women at different stages of military life

Served in various leadership roles

Directed administrative details such as conference planning, creation and dissemination of promotional materials for various events

Coordinated services for participants during weekly meetings

Prepared monthly reports for evaluation of past, present, and future events

Praise and Worship Team (2014-2016) Fort Benning, GA Praise and Worship Leader (2011-2013) Schofield Barracks, HI

Planned and prepared for weekly services

Collaborated with leadership throughout the week for the success of the programs available

Instrumental in providing administrative support and aiding in special event planning

Liaison for combined post-wide chapel events

Relevant Experience

Lockheed Martin (2006-2010) Fort Knox, KY Computer Operator

Controlled and operated computer systems to process business, scientific, engineering, and other data per project specifics

Executed a wide variety of tasks with regard to project specifications of computer systems being tested

Trained and mentored 1-5 team members on computer systems

Collaborated in modification and reorganization of project specifications to meet the needs of contracts

Held a secret clearance

Collaborated with IT technicians to troubleshoot and resolve computer software malfunction on projects

The Business Bank (2004-2005) McLean, VA

Assistant Branch Manager

Led and mentored 3 employees

Operated as acting Branch Manager

Consulted with customers and evaluated options to provide optimal banking products

Executed daily and monthly accounting functions

Achieved and surpassed monthly sales goals

Ensured operational oversight of branch

Enforced branch compliance with state and federal bank regulations, policies, and procedures

Acquired and retained profitable relationships with business and individual clients

1ST Service Bank (2002-2004) McLean, VA

Senior Customer Service Representative

Motivated and mentored 2 customer service representatives

Promptly responded to customer inquiries

Facilitated customers with solutions to their banking needs

Supported Branch Manager with daily banking procedures

Ensured branch compliance with state and federal bank regulations, policies, and procedures

Treasury Bank (1999-2001) Alexandria, VA

Senior Operations & Customer Care Specialist

Led, directed, and trained customer care and call center representatives during bank merger

Oversaw call center daily operations

Implemented and improved training for customer care and call center representatives

Serviced and maintained loan accounts during bank merger

Advised customers on existing loans and their options for repayment

Ensured branch compliance with state and federal bank regulations, policies, and procedures

Collaborated with Operations VP in daily procedures during bank merger

Created operations and training manual

Promoted and strengthened profitable relationships with business and individual clients

Treasury Worldwide a subsidiary of Treasury Bank

Negotiated rates for foreign deposits

Ensured branch compliance with federal bank regulations, policies, and procedures

Preserved and acquired profitable relationships with international businesses and individual clients

Education

Everest University / AS in Computers Science with a concentration in Networking, GPA 3.52 2013 Orlando, FL

Oral Roberts University / BS in Christian Caregiving and Counseling with a minor in Theology 2020 Tulsa, OK

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