Technical Support Engineer

Summary of Qualifications

Junior Engineer and member of “Ordre des Ingénieurs de Québec”. Superior engineering systems and technical analyst with exceptional business-to-technical communication skills. Dedicated specialist with outstanding success rate of installation, testing, commissioning and troubleshooting of high electric, electronic and mechanic systems. A professional technical support specialist with a superior record of applying analysis skills that successfully resolves complex technical issues. Highly skilled technical trainer, with exceptional ability to communicate and manage technical developers, technical support, vendors, managers and contractors

Professional Experience

ESAB Worldwide cutting and automated welding machines- Mississauga, Ontario Jan. 2012-Oct. 2015

Field Service Engineer (Industrial Environment)

Working on complete range of plasma cutting and automated welding machines, conducting installation, testing, adjustment, training and preventive maintenance on new, used equipment and complete all technical documentations. Troubleshooting and resolving electronics, electrical, mechanical, pneumatic and software problems. Retrofitting old machines and update technical documentations. Performed various tests procedures as per company’s requirements.

For each installation, manage and coordinate a group of electricians, supplier of gases, security officials and users of the equipment

Perform repairs, upgrades and test of hardware and software and train the new users

Conduct preventive maintenance on new, old equipment and complete technical documentations

Troubleshoot and repair the equipment to the component level and perform all mechanical adjustments

Create and maintain repairs and upgrades logs as per the company procedures.

Retrofit the old machines and update all the documents as per the company's engineering requirements and train the operators

Troubleshooting and commissioning of electrical panels (relays, contactors, Yaskawa drives, broken wires, electronic boards…)

Troubleshooting and commissioning of communication systems (CAN BUS, LAN, RS series…)

Troubleshooting and commissioning of AC/DC power supplies (Diodes bridge, Thyristors Bridge, contactors, IGBT, Transformers. Electronic boards)

Record, evaluate and report quality, security and reliability data.

Plan and schedule the work orders as per the convenience of the customer

Technical support of customers by phone and on site

Promote maintenance & warranty contracts, parts, equipment and new technology

Support the sales representatives and look for new leads

Mettler - Toledo International Inc -Mississauga, Ontario Jan. 2010-Jan. 2012

Field Service Engineer (Pharmaceutical Environment)

Working on complete range of Lab instruments:

- Analytical and Precision balances: 6 weeks training in Columbus, Ohio, USA

- Titrators and PHmeters: 4 weeks training in Greifensee, Switzerland

- Pipettes: 1-week training in Oakland, California, USA

- Densimeters and refractometers: 1-week training in Mississauga, ON, CA

Performing calibration to ISO 17025 standards and upgrading software of equipment. Conducting preventive maintenance on new, used instruments and complete all technical documentation. Troubleshooting and resolving mechanical as well as electronics problems and perform a component level work on PC boards. Refurbishing old units and update documentation related to service problems. Performed various tests procedures as per company’s requirements.

Review equipment procedures and SOPs

Validation of equipment and software (IQ/OQ/PQ)

Perform repairs, upgrades and test of hardware and software and calibrations on Lab instruments

Conduct preventive maintenance on new, old equipment and complete technical documentations

Troubleshoot and repair the equipment to the component level and perform all mechanical alignments

Create and maintain repairs and upgrades logs as per the company procedures

Refurbish the old units and update all the documents as per the company's engineering requirements

Record, evaluate and reports quality and reliability data

Plan and schedule the work orders as per the convenience of the customer

Technical support of customers by phone and on site

Promote maintenance & warranty contracts, parts, equipment and new technology

Support the sales representatives and look for new leads

Internship in techniques of industrial processes 2009

Department of Electrical Engineering, Collège Montmorency

Finalize and reproduce 9 times the prototype of a distributor parts on a conveyor system

Research assistant 2007

Laboratory of the building envelope, University of Concordia, Montréal

Install the instrumentation and the data acquisition sytem ‘’ temperature, Humidity and weighing ‘’

Check and calibrate the weighing instruments according to standard operating procedures

Write the calibration report

Provide technical assistance for the PhD students

Improve a program under VEE Pro used for the data acquisition from load cells, thermocouples and Humidity probes

Project, professional master’s degree ‘’ risk – quality – decision ‘’ 2005

Pharmaceutical Research center of Sanofi-aventis, Montpellier, France

Modeling and optimization of a calibration process of pellets, rotary and oscillating calibrators, using the designed experiments based on Taguchi method

Develop an experimental protocol in accordance with GMPs and standard operating procedures

Calibrate seeds

Analyze the grain sizes according to European Pharmacopeia 5.0

Analyze results and conduct a test validation or confirmation

Project, engineer of École des Mines de Douai 2003

Equipment Society and Electrical and Electronic Maintenance, SEMELEC, France

Study and use of an automated calibration system for an ISO 17025 accreditation

Manipulate an electrical and electronic measuring system: Fluke 9100 calibrator, oscilloscopes

and portable digital multimeters

Manipulate a measuring system of temperature: 1590 calibrator, 7025 and 6035 baths, oven

Check instruments used to measure temperature

Complete the calibration documents in accordance with standard operating procedures

Provide technical assistance to customers

Calibrate portable digital multimeters and oscilloscopes using the Fluke 9100 calibrator

TECHNICAL SKILLS

Computer science

Programming languages: C++, Turbo Pascal, Assembler

Software: Grafcet, LabView, Met/Cal, Vee Pro, AutoCAD, Columbus, Visio and Multisim

Operating systems: Windows XP, Vista, Windows 7

PLCs: Siemens Step7, Telemecanique PL7 PRO

HMI (supervision): Wonderware Intouch9.0 and WinCC

Microsoft Office: Microsoft Word, Excel, PowerPoint and Outlook

Automatic

Automation and PLCs

Industrial communication networks: ProfiNet, Profibus, CanBus

Data acquisition Systems

PID regulation

Analogue and Digital Electronics

Education and Certifications

Attestation of Collegial Studies (A.C.E.) in techniques of industrial processes 2009

Collège Montmorency, Laval

Master’s degree in Risk, Quality and Decision

Université Paul Cézanne, Aix En Provence, France, 2005

Evaluation of comparative studies issued by the MICC: Master’s degree in applied economics, 2008

Engineering degree in metrology and measurement systems 2003

École des mines de Douai, France

Evaluation of comparative studies issued by the MICC: Bachelor in Engineering, 2008

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