Experienced IT Professional with specialties in ERP and Warehousing

Cameron Martin, MCSE, A+

Team Leader,Tech Visionary, Mentor, Customer Service Advocate

I-515 Weber St. N., Waterloo ON N2L 4G1

519-***-**** **********@*******.***

Highlights of Qualifications

Experience with implementing a range of infrastructure projects; including core infrastructure (data centre, mainframes, distributed server environments, web-hosting services, desktop, network, telephony, unified communication, security).

Experience in leading off-shoring and global projects

Proven ability to lead teams which exceed goals and meet and exceed deadlines

Experience in managing and negotiating vendor relationships

Demonstrated experience managing customer expectations when leading projects

Effective problem-solving skills and the ability to teach those skills to other team members

Excellent communication; both written and verbal, plus presentation and interpersonal skills

Ability to resolve conflicting situations

Ability to plan and manage multiple initiatives

Strong experience with complex infrastructure in diversified manufacturing industries

Sound understanding of financial management and budget monitoring

Professional Experience

IT/IS Manager February 2015-June 2016

Unisync Group Ltd Guelph/Mississauga

Responsible for managing and upgrading the network infrastructure as well as supporting the manufacturing plants and supervising the Technical Helpdesk

Developed and managed our online web stores which drive 85% of the company’s business

Directed our offshore Web Programming team and and managed the staff supporting our Canada-wide retail locations

Worked closely with Canada’s largest airlines, service and transportation industries on new product rollouts

Technical lead on all system upgrades and the new ERP Manufacturing System Project

Led a diversified team of Tech Specialists and Programmers ( both in-house and 3rd Party )

Network Architect / PC Support Technician 12 Month Contract, February 2014-February 2015

Solowave Design LP. Waterloo/Mount Forest

Brought on board to upgrade the network infrastructure to support new Great Plains ERP and Warehousing system.

Performed a complete network overhaul including new servers and operating systems, warehouse network infrastructure, and upgraded connectivity between Head Office and remote manufacturing facilities in Ontario and overseas.

Technical Team Lead responsible for hardware procurement, network design and infrastructure upgrades to support new MS Great Plains ERP system, including installing new SQL servers and upgrading old SQL databases.

Replaced aging Customer Service/Help Desk system with new software that integrates to accounting and ERP systems.

Installed redundant servers and disaster recovery systems in Head Office and manufacturing plant.

Also performed all PC support at 2 locations in Canada and 4 remote locations in China.

IT MANAGER February 2011 – September 2013

Greentec International Inc. Cambridge

Recruited by COO to revitalize an under-performing IT department and supervise MS Dynamics Nav ERP system rollout. Created a supportive team environment that provided production and project support for desktops, networks, telecommunications, and applications.

Responsible for hardware procurement, system design, software contractor supervision and vendor relations for rollout of MS Dynamics Nav ERP system.

Designed and implemented a complete infrastructure upgrade. Installed new gigabit copper and fiber backbones, new server racks and servers. Virtualized the systems to reduce server count and power requirements. Installed new APC UPS systems. Replaced the tape backup systems with hard-drive and cloud-based backup systems. Set up redundant servers in a second location to eliminate points of failure and prevent downtime. Replaced old phone system with new Cisco IP telephony systems, including new call centers for Sales and Customer Service.

Managed relationships with critical IT vendors that resulted in improved service at a reduced cost.

IT MANAGER February 2009 – January 2011

Colonial Cookies Canada Inc. Kitchener

When Colonial Cookies reverted to Canadian ownership, I was made responsible for all IT-related functions of the company, with 2 full-time staff and several outside contractors reporting to me. Was responsible for hardware procurement, vendor relations and project management of new SAP ERP and Warehousing system.

SENIOR SYSTEMS ADMINISTRATOR August 2007 – February 2009

A&M Cookie Company/Archway Cookies Inc. Kitchener

Responsible for all IT functions and applications at A&M Cookie Co., formerly Colonial Cookies. In addition to being responsible for all Canadian IT management, I also supervised the IT functions at our bakery and warehouse in Ashland, Ohio. Duties included systems administration, 2nd level Help Desk support, hardware procurement, supervision of contractors, and project management.

SENIOR SYSTEMS ADMINISTRATOR January 2006 – August 2007

Lakeport Brewing LLP Hamilton

Supervised all IT functions and applications at Ontario’s 3rd largest brewery. Directed the upgrade of Chameleon ERP System, a SQL-based management system designed specifically for breweries. Also responsible for all IT-related public company compliance issues.

Completely rebuilt the company’s IT infrastructure, including new Data Centre, ERP System, and digital telephone systems. Designed and implemented the corporate website, including real-time stockholder information, audio and video content, and remote systems access. Also installed a complete TCP/IP-based shop-floor automation system for our new canning line.

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NETWORK SERVICES MANAGER February 2002 – September 2005

Colonial Cookies Canada Inc. Cambridge

While the company was part of Parmalat’s North American Division, I was responsible for all I.T. operations and processes at 3 plants in Canada and connections to 7 plants in the U.S. After Parmalat sold the company, I was also given the task of restructuring the operation to be independent of Parmalat’s data network. Early in 2003, I also began working on shop-floor automation projects with the Maintenance Department, eventually becoming the primary IT resource for all projects involving factory automation.

IT MANAGER November 2000- February 2002

Software AG (Canada) Inc. Cambridge

Promoted to I.T. Manager after only four months with the company, I took over responsibility for all IT staff and operations within Canada. During the purchase of SAGA by Software AG, I designed and implemented a complete restructuring of the Canadian operation. The restructuring was completed ahead of schedule and significantly under budget, and I was subsequently awarded special recognition for this work.

NETWORK ANALYST July 2000- Nov. 2000

SAGA Software (Canada) Inc. Cambridge

Responsible for supporting and servicing the Canadian head office in Cambridge and 6 remote offices across Canada. Duties included maintenance and administration of SAGA’s Canadian IT network, user hardware and software support, disaster recovery planning and hardware and software purchasing.

PROJECT MANAGER/TRAINER 1996- 2000

METAFORE Inc.

Waterloo

As senior technical resource of Metafore’s Outsource Group, (a division of MicroAge Waterloo), I directed large contract projects from initial proposal to completion. These projects included network overhauls, new equipment rollouts, office relocations and data center upgrade projects, for clients such as Manulife and Canada Trust. I was also responsible for all in-house technical training.

SENIOR NETWORK TECHNICIAN 1986- 1996

MicroAge Computers Inc. Waterloo

FIELD TECHNICIAN 1983- 1986

ComputerLand Inc. Hamilton

Related Experience

SENIOR INSTRUCTOR

Humber College Motorcycle Safety Training Program 1992- 2008

Technology Profile

Applications:

Microsoft Server,MS Office Suite, MS Project, Help Desk, Exchange, SQL, Active Directory, Anti-virus, SAP, Website Management, Cisco Call Centre Administration, Sage, MS Dynamics Nav, MS CRM, Salesforce

Hardware/ Infrastructure:

Servers, routers, switches, DNS, NAT, vlans, subnets, TCP/IP, DHCP, Desktops, VMWare, VOIP, CAT6, Fiber, VPN, POS, Barcoding, ASN Labelling, EDI Ordering/Receiving

Standards:

ITIL, ISO14001, 5S, Lean

EDUCATION

Throughout my career, I have taken extensive upgrade training to keep my skills current. Some recent examples are listed below:

OFFICE 365 ADMINISTRATION July 2013

Microsoft Canada Toronto

IMPLEMENTING LEAN AND 5S December 2012

John Highmore Consultants Cambridge

MICROSOFT SERVER 2010 ADMINISTRATION NOVEMBER 2012

Microsoft Canada Toronto

MICROSOFT DYNAMICS NAV ADMINISTRATION NOVEMBER 2009

Microsoft Canada Toronto

EXCHANGE 2003/2007 IMPLEMENTATION AUGUST 2008

Microsoft Canada Toronto

WINDOWS SERVER 2003 AUGUST 2004

Metafore Cambridge

MICROSOFT TERMINAL SERVER ADMINISTRATION FEBRUARY 2003

Metafore Cambridge

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