Customer Service, Management, Sales, Administration, Microsort office

Amanda ElHalabi

Thornhill, Ontario 647-***-**** *********@*******.***

Objective

To have the opportunity to fully utilize my analytical and logical reasoning skills together with my administrative and management experience to become an integral member of your organization.

Experience

Shift Supervisor

Starbucks Coffee Company, Jan 2013 – Jan 2016

Responsible for assisting in the overall management of the store and coordinating activities to help drive sales and increase operational efficiencies.

Effectively communicated and helped motivate team on achieving hourly sales targets and goals.

Analyzed and processed weekly and monthly inventory store counts.

Forecasted daily customer traffic and effectively controlled labour costs by analyzing actual customer transactions versus forecast.

Played an integral role in maintaining and growing customer base by consistently providing exceptional customer service and effectively handling any customer concerns and complaints.

Provided leadership and coaching to both new and existing employees through ongoing encouragement and positive reinforcement.

Continually monitored and evaluated store processes and procedures to optimize customer service and store sales.

Increased operational efficiencies by 3.5% (from May 2014 to January 2016) by coaching and monitoring product usage for each beverage.

Executive Assistant/ Living Benefits Specialist

NFP Canada - DOT Integrated Financial, Feb 2012 – Oct 2012

Handled client’s banking, address, ownership, beneficiary and name changes through RBC, Manulife, and Great West Life websites.

Prepared insurance quotes for advisors’ meetings through Manulife Diamond View, GWL Life Cheque, Life Guide and RBC software.

Used Sales Force to manage financial advisors schedules and meetings; as well client’s information and contact history with the company.

Booked meetings with potential new clients that led to an increase of 180 clients for the company within a 4 months’ time span (between March and June 2012). Waitress/ Cash Handling

Café Mirage-Grill and Lounge, Jan 2011 – Feb 2012

Took patrons’ orders, entered orders into the computer, and checked patrons’ identification to ensure they meet minimum age requirements for consumption of alcoholic beverages.

Trained new staff on daily tasks, cash register and taking orders.

Handled cash, credit, and debit transactions.

Applied mathematical and analytical knowledge to process end of shift cash out. Volunteer-Survey

The Daily Bread-Food Bank, Jan 2011- May 2011

Interviewed food bank clients and collected statistical data revolving around their household finances, sources of income, and their living arrangements.

Time managed every shift into 3 parts: Taking surveys, computer entry, and thoughts and comments. Thus increasing the number of surveys conducted by 20% during every shift. Volunteer- Fundraiser

CIBC, Run for the Cure- Sep 2009 – present

Organize a fundraising team yearly to support research in the cure for breast cancer.

Achieved goal of $3000 after one month in 2012 through social media (Facebook). Education:

B.A., Specialized Honours in Economics, 2006-2010

York University-Toronto, Ontario

Chef training- Culinary Skills, 2013-2016

George Brown College – Toronto, Ontario.

Certifications:

Emergency First Aid, CPR

Languages

Fluent in English and Arabic; Intermediate French. Technical Skills

Proficient in Microsoft Office: Outlook, Word, Excel, and Power point

Experienced in Sales Force, Manulife Diamond View, GWL Life Cheque and RBC Insurance. Activities

Making appetizers and charity work.

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