Manager Customer Service

Professional Summary

Skills

References

Work History

DAVIDA BRISTER

**** ****** **, ****** *******, TX 216830 • Home: 361-***-**** • Cell: 361-***-**** • ***************@*****.***

Dedicated Store Manager with more than 8 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Excellent customer service skills

Customer relations

Detail-oriented

Merchandising

POS systems

Mathematical aptitude

Staff training and development

Strategic thinker

References Available upon request

Tire Manager, Safety Manager, 10/2013 to 05/2016

Firestone Corpus Christi Tx – Corpus Christi, TX

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Built long-term customer relationships and advised customers on purchases and promotions. Helped drive sales goals and achieve monthly quotas. Store Manager, 10/2010 to 09/2013

Ezpawn – Huntsville, TX

Managed staff of 4 sales associates, 2 team leaders and 1 assistant managers. Scheduled and led weekly store meetings for all employees. Assigned employees to specific duties to best meet the needs of the store. Reported to the district manager regarding all store and staff issues. Conducted store inventories daily.

Interviewed job candidates and made staffing decisions. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Receiver/ Puller, 12/2008 to 04/2010

Cvs Warehouse – Conroe, Tx

Receiving.

Loaded and unloaded pieces into boxes for shipment. Maximized sales by shipping on time and accurately. Moved freight, stock and other materials to and from storage and production areas and loading docks. Accounts Receivable/ Guest Services, 01/2007 to 12/2008 La Quinta – Houston, Tx

Composed effective accounting reports summarizing accounts payable data. Education

Posted receipts to appropriate general ledger accounts. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Greeted, registered and assigned rooms to guests of hotel. Verified customers credit and established how the customer would pay for the accommodation. Computed bills, collected payments and made change for guests. Lapping Operator, 10/2006 to 01/2007

Sawyers Crystals – Conroe, Tx

Responsible for achieving production requirements. Made sure that products were produced on time and are of good quality. Monitored product standards and quality-control programs. Operator, 05/2006 to 10/2006

Erie Plastics – Corry, Pa

Monitored product standards and quality-control programs. Tested products or subassemblies for functionality or quality. First Assistant Manager, 09/2002 to 04/2005

Family Dollar – Erie, PA

Submit payroll and other store reports, hiring of staff, loss prevention, unload trucks, stock shelves, supervise eight employees, customer service and general store duties. Assigned employees to specific duties to best meet the needs of the store. Instructed staff on appropriately handling difficult and complicated sales. Trained and developed new associates on POS system and key sales tactics. Decreased loss volume by 40% in less than 2years.

Conducted store inventories once per quarter.

High School Diploma: 1991

Strong Vincent High School - Erie, PA

Emphasis in Business

Fork Lift Certified in Pennsylvania:

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