Recruiting, Sales, Marketing, Customer Service

Michelle H. Marshall

** ********** **** ****, ****, CT 06001

860-***-**** / ************@*******.***

PERSONALITY

Upbeat individual who aims to elevate the client experience by consistently maintaining a positive and encouraging attitude. Genuinely enjoys positions requiring extensive human interaction.

LEADERSHIP

Poised, confident and experienced motivator with a record of success in troubleshooting and problem resolution. Takes great pride in teaching and leading by example. Adept at changing gears when situations dictate.

SKILLS

Knowledgeable in using popular business software programs such as QuickBooks, Microsoft Word, PowerPoint, Excel and Publisher. Website development and maintenance via WordPress, Photoshop. Design digital and print materials as needed to grow client base. Create and manage social media presence on Facebook, Twitter, LinkedIn, Instagram, YouTube, etc. Taleo Enterprise.

TEAM-ORIENTED

Consistently maintains professional work ethics, prepared and eager to take on new responsibilities. A seasoned professional who recognizes the importance of communication, honesty and respect in a team setting.

MARKETING

Creative professional with many years of experience in advertising, communications and marketing disciplines in both the professional and personal space. Skilled at organizing complex projects, defining project priorities, and delegating tasks when necessary. Skilled editor with good editing skills, adept at conceiving, managing layout of various written communications, in both print and web-based format, including brochures, sales materials, feature stories, website content, and email marketing. Served as a editorial director and publisher for Fit4Life Magazine.

EXPERIENCE:

Numotion (J. Morrissey) Hartford, CT

Health and Wellness Coordinator April 2016 – Present

Coordinate various wellness events such as on-site health screenings, nutrition seminars, and more

Create monthly wellness articles and recipes that are published through the company’s intranet

Participate in recruiting functions such as sourcing for hard-to-fill positions

Hartford Hospital (J. Morrissey) Hartford, CT

Recruiting Assistant/Recruiter August 2015 – April 2016

Facilitate entire process for new hire drug screen, physical and sign-on setup to ensure accuracy of new employee information

Assist with Onboarding process as follows: prepare offer letter, prepare New Hire Packet & pre-fill applicable forms, obtain and/or complete information regarding: license verification, new employee ID number, FACIS, background check, ID/parking form, finger print verification, educational verification to facilitate success of HR activities

Performs team administrative and clerical duties such as: assist with managing Graduate Nurse applications and inquiries, determine eligibility status of former employees by using Stream and/or CD Request, assist with prescreening and sourcing of candidates, handle communications with candidates, sort resumes for further action, conduct initial phone screening of candidates, maintain applicant file system and set-up interviews and shadow

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experiences when necessary to maintain a seamless flow of work for the recruitment team.

Participate in all recruiting functions such as: register for Orientation including submitting check requisition and registration forms, assist Recruiter with advertising, employee referrals, and job fairs and assist with postings and research websites and other project-type work to remain ahead and current in the recruitment environment.

Brand Action Team Avon, CT

Office Manager February 2013 – January 2015

Managed employee records and communications.

Responsible for major client account regarding yearly budget and monthly reconciliation of $5M+ via QuickBooks

Assisted in the accounts receivable/payable duties and support functions associated with inventory and budget control

Participated in daily social media outreach and quarterly trade and digital reporting for large clients including Heineken, Pernod Ricard, Tanduay Asian Rum

Coordinated and participated in product promotions, and sales and marketing campaign

Aim High Staffing Professionals, L.L.C. Avon, CT

Recruiter September 2003 – October 2012

Generation of new business through B2B cold calls, e-mail and postal mail campaigns and social media sites

Managed full cycle recruitment process from initial job specification development through employment offer

Used strategic and "out of the box" methods to achieve sales and recruitment goals

Search, qualify and recruit through cold calling, ad placement, news papers, networking and Internet

Match client specifications for future and real time needs through phone interview of professionals in a variety of industries

Book of business consisted of clients in the Manufacturing industry: Ensign Bickford, Turbine Engine Components (TECT), Sterling Engineering Corporation, etc.

Follow up with clients and with prospect recruits throughout the interview process

Keep detailed documentation throughout the search process with all information pertaining to contacts, clients and outcome of the search

Malibu Fitness Farmington, CT

Manager / Personal Trainer February 2008 – September 2010

Recruited, interviewed and hired fitness trainers

Conducted monthly employee meetings to review performance, offer direction, motivation and guidance toward achieving individual and club goals

Increased training sales from $18K to over $25K, monthly

Handled employee payroll processing and related issues

Generated monthly email marketing campaigns for promotional offerings and other club specials

Scheduled Fitness Orientation appointments with new members

Managed multiple aspects of inventory control, payroll, daily bank deposits, complaints and incidents (e.g., accidents and emergencies, theft)

Maximized member retention by ensuring high levels of customer service, cleanliness, a variety of innovative and educational programs, continual upgrades and responsiveness to member feedback

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Wrote monthly or weekly reports and prepared projections for club owners

Designed and promoted activities to meet customer demand and generate revenue

American Red Cross CPR Certified / ACE Personal Training Certified

Hartford Financial Services Group Hartford, CT

Business Continuity & Disaster Recovery Specialist April 1998 – June 2003

Led multiple application and database support teams, including testing and maintenance of domestic and international recovery procedures

Assisted with the development and negotiation of contractual agreements between customers and vendors.

Coordinated and executed disaster recovery tests for application infrastructures (mid-tier, mainframe, software and network)

Authored and maintained offsite disaster recovery procedures manuals for various departments and their supported applications

Conducted vulnerability analysis across personnel, servers, databases, data and voice communications, storage, and backup infrastructures

Performed duties as DR Administrator, providing client support in the Strohl Systems' Living Disaster Recovery Planning System (LDRPS) and Business Impact Analysis (BIA)

Designed and implemented Strohl application and associated Crystal Report templates for customer administration and reporting

Acted as liaison between Strohl and customer community for resolution of software problems and enhancement requests

EDUCATION:

General & Connecticut Real Estate Principles and Practices Course (30 hours)

Certified Business Continuity Professional (CBCP)

Southington High School, Southington, CT

PERSONAL ENDEAVORS:

Fit4Life Magazine

Editor & Publisher 2014

A bi-monthly magazine offered via online and print catered towards real people, with real stories seeking real advice about fitness, nutrition, health & wellness, fashion, and fun.

The writers and contributors of the magazine consists of down to earth, knowledgeable, everyday men and women who have all gone through their own individual health and wellness journeys. In addition, we all have a different expertise whether it's nutritional advice for adults or children, workout routines or even when it comes to advice for having healthy pets (Pets are people too!).

A digital version of our very first publication can be found on http://issuu.com/fit4lifemag/docs/fit4lifemagazine_julyaugust2014

Fit4Life Fitness Journal

Creator & Author 2007

An easy-to-use journal for your 6-week fitness goals. Allowed you to log your daily workouts, meals and moods. Offered daily inspiration to keep you motivated and on track.

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