Customer Service Representative

Resume

Ashish Jaju

Email: ***********@*****.**.**

Phone: 040-******** (M): 934-***-****

(M): 888-***-****-Primary

Professional Experience & Job Responsibilities

Currently working as an Assistant Manager – IC (Band-4B)

From 1st November 2010 – Present

COE- Financial Services (Commercial Credit Risk Management)

Process: Guarantor Financial Analysis, Commercial Service Group Process (CSG)

Company: GENPACT

Areas of strength:

Ability to manage multiple tasks, excellent written and verbal communication skills,

strong decision making skills, ability to lead a team.

Job Responsibilities:

Complete Guarantor Financial Analysis on Individual and Corporate Guarantor’s to arrive at their adjusted net worth and ascertain their capability of financially supporting the Auto Dealership (borrower).

Complete the due diligence on the corporates to renew their existing retail credit line every year on the basis of Corporate Service Group Portfolio.

Handle End to End process flow of both Guarantor and CSG processes.

Responsible of updating, compiling and sending the weekly dashboard to the client.

Assigning of deals and perform the quality check on the reviews completed by the team members and give the necessary feedback on the areas of improvement.

Capable of handling ad hoc or rush request from the client.

Periodically update SOP’s of processes as and when there is a change in the process.

Provide process training to the new team members and support them till the time they are up to the curve.

Responsible of client audit for the processes.

Handle escalations and resolve them.

Process Improvements and achievements:

Filed a GB Project in process improvements.

In process of filing 3 Lean process improvement ideas.

Proficient in Macro writing.

COE: BFSI- Merrill Lynch (ML) (Investment Banking Process)

Process: Interest Compensation and Claims- SWAPS Payables

Period: From 6th February 2008 – 31st Oct 2010

Job Responsibilities:

Worked on SWAPS payable claims, which counterparties raised against Merrill Lynch for the trade which were not settled on Value date.

Investigated and checked the validity of the claims on the basis of ML Threshold Policy to log into client application and send for validation to middle office for approval via email or phone.

Once the Investigation is completed by the middle office the approved or rejected email is sent to the counterparty with the reason.

Achievement:

Worked independently on Net off Project, where a proposal is sent to the Counterparties to net off between ML Receivable and Payable claims and either pay/receive the difference amount.

Successfully netted and closed payable claims worth above $1.6 Million individually.

Worked as Collection Associate from March 2007 – January 2008

Process: Collection – Home Retention Division

Company: Countrywide Financial India Services Pvt Ltd.,

Worked as Transaction Customer Associate from March 2006 – November 2006.

Process: Transaction Customer Services

Company: IVY Comptech Pvt. Ltd.,

Worked as Senior Customer Service Representative from October 2003 - June 2005.

Department: Dell Financial Services.

Company: Dell International.

Educational Qualification

PGDBA-Finance from SYMBIOSIS Pune (2003-2005).

Graduation in Commerce (B.Com-Computers) from Osmania University, Completed in the year 2000.

Technical Skills

GNIIT course from NIIT (1999-2003) - Including Professional Practice for 1 year.

Personal Details

Father Name : Late Meghraj Jaju

Address : 3-2-720,721, 721/1, 2nd Floor, Rahmath Bagh,

Kachiguda Hyderabad 500027

Date of Birth : 17th September 1979.

Languages known : English, Hindi, and Telugu.

Gender : Male.

Passport : Yes.

Date:

Place: Hyderabad. (ASHISH JAJU)

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