Customer Service Accounts Receivable

Kimberly D. Harris

**** ******* *** ** *** ****

Rio Rancho, N.M. 87124

505-***-****

Qualifications: 16 years of experience in pharmaceutical sterile injectibles. 12 years of experience in commercial Project Management. Maintained and handled FDA approved contracts with twenty years of experience in customer service and customer relations. Advanced in Excel, Microsoft Word, Microsoft Project, Outlook, PowerPoint and Ross (ERP). 10 years of experience in accounts payable, accounts receivable and general accounting. Education/Training: Four Semesters at San Juan College, Farmington New Mexico G reen belt/lean six sigma

Experience: OsoBio Pharmaceuticals, Albuquerque, NM. 11/11/2003 to 12/14/2014. Position held, Master Scheduling Specialist and Sr. Customer Project Specialist. Primary customer contact for commercial projects. Maintained production scheduling and revenue forecasting for site. Hosted weekly customer calls. Facilitated customer meetings and conference calls for other departments. Hosted business review meetings. Notified customers of issues affecting product. Created and maintained Gantt charts for commercial projects. Provided production, packaging and release schedules to customers. Responsible for product life cycle from forecast through invoicing. Ensured on time delivery of API (active pharmaceutical ingredient) and customer consignment items. Implemented OTD (on time delivery) for commercial customers. Coordinated shipment of finished products to customers. Maintained ERP transactions, contract review, coordination of change controls, inventory reports, and corporate monthly metrics.

Cardinal Health Medical Products and Services, Albuquerque, NM. 08/09/99 to 10/31/03. Position held, Credit Representative in Finance. Responsible for analysis of accounts including accounts receivable, providing customer service, coordinated with field sales representatives, supervisor, regional director and customers on problem resolution for month end deadlines. Housemaster of America, Beaverton, OR. 02/23/98 to 6/18/99. Provided customer service, processed payroll and scheduled inspections for field representatives.

Alternative Copier Company, Farmington, NM. 10/12/93 to 12/19/97. Provided customer service, maintained and managed all accounts receivables, accounts payables and payroll for business. Bank of New Mexico, Albuquerque, NM. 07/28/91 to 9/16/93. Provided customer service, maintained and managed accounts payables, settled federal funds and prepared wire transfers for customers.