Customer Service Sales
Resume:
Angela Pennisi
Point Pleasant, NJ 08742
732-***-**** **********@*****.***
OFFICE AND SALES ADMINISTRATOR
PROF I C I ENCY COMPETENC E RE SULT S
Accomplished office and sales administrator with extensive support, office administration and customer service experience.
Detail oriented professional highly skilled in achieving company goals and objectives.
Effective communicator focused on relationship building with meticulous attention to detail.
Sales Office Administration Order Management
Administrative Support Office Support Customer Service PROFESSIONAL EXPERIENCE
NRG HOME SOLAR, Wall, NJ 2013- May 2016
ADMINISTRATOR – GENERATOR DIVISION AND ELECTRICAL SERVICES
Sales Support: Increase sales efficiency through processing sales and managing reports in WorkFront. Manage and maintain sales leads in sCRaM, including follow-up communication. Execute and submit generator change order forms to customers. Enhance customer experience, providing prompt and courteous customer service, and welcome calls.
Office Administration: Improve office efficiency through providing assistance to the Field Manager and serving as a liaison between departments. Execute site inspection and generator maintenance scheduling, and prepare electrical service work orders and associated paperwork. Manage and maintain generator projects to ensure that they remain up-to-date. Register generator warranties on the Kohler website. Improve operations performance through calendar management, and scheduling of conference calls and meetings. Serve as lead for processing payments and executing required paperwork in the Home Depot Portal. GASPARI NUTRITION, Lakewood, NJ 2013
INTERNATIONAL SALES ASSISTANT
Order Management: Ensured order efficiency through prompt and comprehensive order entry, including managing orders throughout each status of their lifecycle. Managed and monitored backorders in collaboration with warehouse staff to make modifications relevant to inventory level fluctuation, and resolved all order issues.
Customer Service: Enhanced customer experience through prompt and courteous response to all inquiries, maintaining accurate customer records in Microsoft Dynamic Great Plains. J. KNIPPER AND CO., Lakewood, NJ 2011-2013
TELESERVICES REPRESENTATIVE
Administrative Support: Improved sampling program effectiveness through providing support to Pharmaceutical Representatives and Health Care Professionals. Executed order entry and data management.
Customer Service: Actioned all customer service issues in a timely manner, providing accurate and appropriate information to all questions, issues, and complaints. SPRING LAKE FREEZER CO., Spring Lake, NJ 2011
CUSTOMER SERVICE
Office Support: Facilitated office operational efficiency through providing timely and comprehensive support to co-workers and creating invoices and pull sheets, and processing payments.
Customer Service: Enhanced customer experience, effectively communicating in support of customer needs. WATCHUNG SPRING WATER, Lakewood, NJ 2007-2009
PERSONAL ACCOUNT REPRESENTATIVE
Sales: Increased sales through establishing new accounts and up-selling existing accounts, and market education on product and service offerings.
Customer Service: Delivered professional customer service, providing effective and accurate communication with both internal and external customers.
L’OREAL USA, Monmouth Junction, NJ 2006-2007
CUSTOMER SERVICE ASSISTANT
Order Management: Executed order entry into the Lancôme system, tracked status of pending orders, and validated merchandise stock.
Office Support: Prepared and delivered prepaid reports, and provided support to co-workers as required. EDUCATION
BACHELOR OF SCIENCE
BUSINESS AND MARKETING
Richard Stockton College of New Jersey 2006
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