Customer Service Manager

JOHN N. KONSTANDINIDIS

* *. ****** **. ********** MD, 21769 **.**************@*****.*** 240-***-****

OBJECTIVE

To Obtain a position with a company which will provide a stable income and room for growth

SKILLS & ABILITIES

Knowledge and proficiency with computers and todays ever evolving technology. Highest level of Customer Service skills and Problem resolution. Ability to sell & upsell company products and services.

EXPERIENCE

PETTY OFFICE 3RD CLASS UNITED STATES NAVY

AUG 1996 – AUG 1999

Petty Officer 3rd Class USS Kearsarge LHD-3 Rescue Boat Operator, Special Ops Boat Crew, NAVY achievement award recipient, Good Conduct Medal recipient, Humanitarian award for excellence. Deployed on two tours of duty in Freetown Sierra Leon, Mediterranean, and Persian Gulf

GENERAL MANAGER / BANQUET CORRDINATOR TAURASOS

AUG 1999 – AUG 2007

Performed ordering for all supplies, Beer, Wine & Liquor. Performed all fine dining training. Conducted wine and menu classes. Worked with head chef in all areas of seasonal menus and daily specials. Built relationships with all Vendors from Supplies, Food, & Alcohol. Coordinated all banquets and events ranging from 50-200 guests. Held all local business breakfasts for businesses in the Frederick Area. Maintained staff schedule and handled all staffing concerns. Maintained and managed a staff of 20 servers 15 kitchen staff members, and 4 hostess. While always maintaining the highest level of customer service.

ASSISTANT SERVICE MANAGER DARCARS VOLVO OF ROCKVILLE

SEPT 2007 – JULY 2011

Obtained the highest level of Customer Service Index scores. Maintained consistency of Monthly Sales $120,000 - $150,000 in Customer Labor & Parts, & Warranty Labor & Parts. Team leader for a 4 man crew. Always performed and maintained the highest level of Customer resolution. Winner of DARSTARS Award

SERVICE DIRECTOR TIRE WORLD OF FREDERICK

MAY 2013 – JULY 2015

Obtained the highest level of Customer Service Index scores. Maintained consistency of Monthly Sales $100,000 - $130,000 in Customer Labor & Parts. MARYLAND STATE INSPECTION STATION. Performed Quality Control on all cars leaving after service was performed. Managed a Staff of 7. Obtained certification thru ATI. Performed training in Michelin, & GOODYEAR and obtained highest level of completion. Always performed and maintained the highest level of Customer resolution.

ASSISTANT SERVICE MANAGER IDEAL GMC, HYUNDAI

JULY 2015 – PRESENT

Obtained the highest level of Customer Service Index scores. Maintained consistency of Monthly Sales $70,000 – 85,000 in Customer Labor & Parts & Warranty Labor & Parts. MARYLAND STATE INSPECTION STATION. Certified Platinum Level in GMC Training & Gold Certification in Hyundai Training.

EDUCATION

DAMASCUS HIGH SCHOOL, DAMASCUS MARYLAND

Reference’s available upon request

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