Customer Service Management
Resume:
GEORGE GROVES
St. Louis, MO ****0
**************@*****.***
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Visionary: Professionalism & Integrity: I seek a full-time career Management or Supervisory Management, etc., with a professional organization where I may utilize my extensive skills and experience to the fullest capacity of my ability. I seek permanent employment with a prominent organization that offers career advancement opportunities, as well as a feasible salary and benefits package. However, I am humbly willing to start from the bottom and work my way to the top. Salary: (Negotiable)
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WORK EXPERIENCE
Heavy Equipment / Tow Truck Operator / Lot Coordinator, ABC ST LOUIS (AUCTION BROADCAST CO), 2012 to Present
Towing, Road Service, Transports, Recovery, Auction Operations, Planning & Development, customer service, inventory management, quality, loss-preventions, client/vendor relations, shipping & receiving; will explain in detail in person.
Director of Operations, XTREME TOW, INC., 2012 to Present Automotive & Truck Service, Towing, Road Service, Repossessions, Transports, Recovery, Auction, Auto Sales: Management, Strategic Planning & Development, Generating of reports, internal business management, audits, budgeting, cost management, D.O.T. operations, transportation, retail, services, supervisory management, inventory management, quality, payroll, human resources, loss-preventions, advertising, marketing, advertising, digital media & graphic design, technology manufacturing, construction management, facility maintenance, property management, customer service, client/vendor relations, sales, shipping & receiving, filing, data entry.
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Operations Manager, DIRTYWORKS OUTSOURCED SOLUTIONS, 2010 to 2012 General Maintenance, Contracting, Carpentry, Remodeling, Construction, and Facility Management, Property Inspections: Generating of reports, internal business management, audits, budgeting, cost management, D.O.T. operations, transportation, retail, services, supervisory management, inventory management, quality, payroll, human resources, loss-preventions, advertising, marketing, advertising, digital media & graphic design, technology manufacturing, construction management, facility maintenance, property management, leasing, customer service, client/vendor relations, sales, shipping
& receiving, filing, data entry.
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Engineering Coordinator/Manager, HOSTESS BRANDS/ WONDER BREAD, 2009 to 2010 Supervisory management, inventory management, parts, part and supply ordering, stocking, audits, quality, payroll, human resources, presentations, orientations, facility maintenance, property management, leasing, customer service, client/vendor relations, sales, shipping & receiving, filing, data entry. W/Letter of Recommendation (Worked in both; Human Resources and Engineering)
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Sigma-Aldridge, Packaging & Processing, 2008 to 2009 Bridgestone-Firestone, Store Manager, 2010 to 2010 Auto-One Services Operations Manager, 1996 to 2009 Towing & roadside assistance, repossessions, field management & operations, fleet management, automotive service/repair and retail management, DOT, report generating, supervisory management, quality, sales, retail sales, marketing, auditing, quality control, human resources, customer service, client/vendor relations, cost management & accounting, budgeting, and loss-preventions, radio/computer dispatching.
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Other Qualifications: Skills, and Experience: Internal business management, cost management & accounting, human resources, inventory management, sales, retail, customer service, collection, marketing, promotions, strategic marketing, business development, graphic design, real estate & property management, heavy equipment operations, construction, transportations, DOT operations, logistics, CNC and Machine Operations, P.O.S., strategic planning & development, music & entertainment (industry), event planning & promotions, supervisory management, quality mgmt/control, extremely computer literate, chemical process mfg and packaging, bio-chemical manufacturing and packaging process, and extremely business savvy. An Intense level of Personal and critical Hands-On Expertise; dealing with youth, gangs, drugs prevention; community issues, activities and event coordinating, prison ministry, and on.
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Software: Photoshop CS7, Dreamweaver, Corel, Word Perfect, MS Office, PowerPoint, Excel, Access, SAP, MSS, CAMS, Perfect Commerce, and many more. Over 15 years of extensive 'Executive and Supervisory and Management' Experience.
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Education
Riverview High School
1990 to 1993 GED
Additional Information
Qualifications: I am confident that I am the idea candidate, because I am a well-structured and hard- working individual that is dedicated, loyal, committed, passionate, team-oriented, self-motivated, reliable, honest, auto- didactic, as well as a leader who serves as a role-model. I have the ability to effectively solve problems as well as excellent communication skills. And most importantly, I am a well- groomed professional whom is capable of challenging any task and overcoming every obstacle. In addition, I am susceptible to partaking in the pursuit of organizational goals and success with passion, mutual respect, common objective, and integrity. I am confident in my ability to exceed all expectations. I bring a superior level of intensive knowledge, skills, and expertise with in a variety of diverse areas.
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