Customer Service Medical Records
Resume:
Melissa Truax
Clerical/Administrative Professional
Stanley, VA 22851
********@*****.*** - 540-***-****
● Able to work well unsupervised and with deadlines
● Experience in positions of leadership
● Willing and excited to learn new skills & technologies
● Quick to learn and able to make decisions on the fly
● Very neat & organized with all tasks
Willing to relocate
Authorized to work in the US for any employer
WORK EXPERIENCE
Medical Records Clerk
MedikoPC at Augusta Correctional Center - Craigsville, VA - November 2015 to March 2016 Responsibilities
Managed all aspects of the medical records office including: o Filing charts
o Putting in passes for doctor appointments
o Pulling charts for appointments
o Making & distributing copies/eyeglasses to offenders o Paperwork for transportation appointments
Medical Records Clerk
Armor Correctional at Augusta Correctional Center - Craigsville, VA - August 2015 to November 2015 Managed all aspects of the medical records office including: o Filing charts
o Putting in passes for doctor appointments
o Pulling charts for appointments
o Making & distributing copies/eyeglasses to offenders o Paperwork for transportation appointments
Prep Cook
DNC Inc - Luray, VA - August 2014 to November 2014 Managed all aspects of the kitchen including:
o Prepping for meals
o Preparing orders
o Cleaning & stocking
Receptionist
Hammond Insurance Services - Harrisonburg, VA - August 2013 to July 2014 Managed all aspects of the office including:
o Answering phones
o Paperwork
o Money handling
o Scanning & filing documents
● Worked directly with customers in regards to:
o General customer service
Receptionist
Nationwide Insurance Grandstaff Agency - Luray, VA - November 2006 to August 2013 Managed all aspects of the office including:
o Answering phones
o Paperwork
o Money handling/Bank Deposits
o Scanning & filing documents
● Worked directly with customers in regards to:
o Contacting customers regarding payments - including late notices o Follow up on claims
o General customer service
EDUCATION
Associates in Business
University of Phoenix Online Campus - Phoenix, AZ
2009 to 2012
CERTIFICATIONS
First Aid CPR AED
September 2015 to September 2017
ADDITIONAL INFORMATION
COMPUTER SKILLS
● Proficient in Microsoft Word, Excel, Notes, Outlook & PowerPoint
● Daily use of National Platform, Lotus Notes, Agent Center, AOA and Client Management
● Typing speed is currently 60 WPM
● Able to install new software
● Able to successfully navigate the web should any research be needed
● Willingness to study and learn any applications I may not have knowledge of
Contact this candidate