Customer Service Sales

S H A N I Y A U R U T H I R A L I N G A M

** ********** ****, ******* *******, L6E 1S5

Mobile: (647) 444- 5590

**********@*******.***

CAREER OBJECTIVE

Serve customers beyond their expectations by demonstrating a high level of efficiency with working to solely satisfy the clients, to maximize profits.

QUALIFICATIONS

Ability to take leadership when necessary

Time management skills

Works well in teams; co-operation

Strong verbal communication skills

Openly adaptable to learning new skills

Have experience working with variously aged clients

Sociable and friendly personality

Provides quality customer service

Ability to work under stressful environments

Ability to multi-task

Well versed in Tamil

EDUCATION

York University Sept. 2011 –April 2016

BA Honours – Criminology & Sociology

Bur Oak Secondary School Sept. 2007 – June 2011

High School Diploma

EMPLOYMENT

Canadian Auto Association (CAA) Sept. 2015 – Present

Membership Sales Advisor

Receiving inbound calls from CAA members to ensure road service is provided

Addressing various membership-related questions/inquiries

Resolving member’s questions and complaints

Registering memberships for new members

Assisting members regarding membership changes, renewals, information updates

Answering inquiries regarding service calls and following up on their inquiries

Filing complaints for members and seeking solutions for their complaints

Wal-Mart Oct. 2012 – Oct. 2015

Sales Associate/ Cashier

Experience working within departments on the sales floor and on cash registers

Assisting department managers with stocking and zoning

Met or exceeded the quotas set by the management team

Ensured the department was well-zoned and organized

Assisted inventory preparation

Ability to sell Wal-Mart MasterCards to customers

Teaching new associates the job requirements for both sales associate and cashier

Ability to multi-task while assisting customers with their inquiries

Ability to provide thorough knowledge on products in multiple departments

Pareto June 2013 – Aug. 2013

Mail Sorter

Ability to work in a fast-paced setting

Working without any assistance

Ensuring mail is sorted within the expected timeframe

Ability to work in a team setting

Ability to provide accurate results while ensuring the final product is neat and presentable

REFERENCES UPON REQUEST

Contact this candidate