Customer Service Human Resources
Resume:
DEBORAH B. JENKINS
Pineville, LA 71360
SUMMARY
Solid experience in customer service, human resources and office support
Self-motivated with focus on efficiency and customer satisfaction
Strong office skills, effective interpersonal skills, reliability and flexibility
EXPERIENCE
RAPIDES PARISH DISTRICT ATTORNEY’S OFFICE – Legal Secretary Misdemeanor Department
February 2007 – present
Performed secretarial duties in the Traffic Department
Assisted Assistant D.A.’s in court with arraignment and trials
Performed secretarial duties in the Misdemeanor Department and
Assisted ADA in arraignment and trials
VOLUNTEERS OF AMERICA – Case Worker – THI/SCI Trust Fund Program
2006-2008
Provided services to Louisiana citizens who survive traumatic
Head or spinal cord injuries to enable them to return to a reasonable
Level of functional and independent living
McKESSON AUTOMATION SYSTEMS – Customer Support Representative
June 2005-December 2006
Processed customer orders, responded to trouble-shooting calls, and
Resolved customer problems and complaints
Answered customer queries and provided detailed information on new
And existing products and systems
Generated reports regarding customer orders and customer satisfaction
Assisted in the development of new policies and procedures
Assisted in the training of new customer service representatives and
Associates
Provided information to management regarding feedback from customers
Concerning products, customer needs and requirements
Prepared periodic reports for the sales team and sales management
Promoted effective client communications through timely follow-up
McKESSON AUTOMATION SYSTEMS – Human Resources Specialist
June 1997-June 2005
Established and maintained sources for recruitment of exempt and non-exempt positions in all company locations
Participated in the development of effective strategies for screening and
Recruitment and in the development of HR policies and procedures
Provided database management of HR related activities and prepared special
Reports as requested by senior management
Performed job duties with effective interpersonal and communication skills,
Microsoft and PeopleSoft skills and a high degree of required confidentiality
Assisted in leadership initiatives to increase employee recruitment, retention
And organizational efficiency
SECURITY FIRST NATIONAL BANK – Secretary
June 1985-June 1997
Provided extensive support to the President and Vice President in all aspects
From clerical to customer relations responsibilities
Coordinated company functions and meetings as requested by senior
Management and board of directors
Simultaneously performed a high amount of special projects by utilizing
Skills in setting priorities and multi-tasking
SKILLS
Microsoft Windows XP, Word, Excel, PowerPoint, PeopleSoft, 10-key
Data base management
High level of organizational skills, excellent oral and written communication
Skills
Self-motivated with a positive out-going attitude
Contact this candidate