Technical Support Customer Service
Resume:
Cameron L. Sanders
Sugar Land, Texas 77479
*******@*******.***
SUMMARY OF QUALIFICATIONS
** ***** ********** ******* ** the IT industry with various software and hardware
14 years overall experience in computer networking
Experience with Windows NT4.0/2000/2003 Server, Exchange 5.5, 2000/2003, Windows Vista/XP/ 2000 Professional/98/95, VPN, Firewall, Cisco routers and switches
Certifications: MCSE NT 3.51, MCP XP, CCNA
Customer service, Troubleshooting
TECHNICAL SKILLS
Operating Systems Windows 3.1, 95, 98, 2000, XP, Vista, 7, 8, 10, Server 2003,2008, 2012, IBM OS/2
Protocols TCP/IP, DNS, DHCP, DNS, SMTP, POP, SSL, 802.11, OSPF,
EIGRP
Mail Systems Exchange 5.5, Exchange 2000/2003
Web Servers IIS, SSL, HTTPS
Hardware HP/Compaq, Dell, IBM, Intel, Gateway, Cisco, 3COM, Adaptec, Belkin
Wireless Belkin, LinkSys, Cisco
Security Antivirus (CA, Trend Micro, Symantec, Norton)
Remote access VPN, Citrix
Utilities Cisco Works, Ghost, PC Anywhere, WhatsUp Gold, HP OpenView
Programming PowerShell 3.0 4.0
PROFESSIONAL EXPERIENCE:
Chicago Bridge and Iron (CB&I) The Woodlands, Texas 2014 - 2015
Technical Support
Responsibilities
Support of CB&I worldwide operations including
1) Phone support
2) Projects as assigned
3) End user and technical staff education
Phone support: software
1) Microsoft Office 2007
2) Microsoft Outlook 2010
3) Norton Antivirus
4) Norton and IBM boot security
5) Citrix remote access
6) Microsoft Windows 7, 8 and 10
7) Active Directory including
1) Add new users
2) Disable or delete users
3) Add or remove uses from groups to update user access
4) Add users to Microsoft Exchange
5) Delete or disable Exchange users
8) Data retrieval of deleted files/directories
9) Over 20 in-house applications
Phone support: Hardware
1) IBM Desktops and laptops
2) Dell Desktops and laptops
3) HP, Brother and Xerox printers
4) Troubleshoot network connectivity issues
Projects
1) Equipment transfers for office moves
2) Storage and retrieval of sensitive data for legal department
3) Maintain in-house database of end user software and hardware
4) Development of tools for automation of tools for simple or repetitive tasks using PowerShell and/or batch scripting for use by technical staff or end users
End user and technical staff education
1) Creation of instruction manuals various applications and tools
2) Creation of instruction manuals for various basic troubleshooting steps to allow end users to resolve their own issues
3) Creation of step-by-step instruction manuals aimed at new technical staff members to assist end users
4) Education of end users and technical staff in classroom environment or through net meeting and/or conference bridge
RHI International Webster, Texas November 2013 – 2014
Contracted to HCA at Clearlake Regional Hospital
Contractor
Responsibilities
Project work to include physical moves, hardware and software deployment and Windows XP to Windows 7 migration as well as desk side support as needed
1) Imaging of new computers using Microsoft SCCM
2) Software upgrades of existing systems using Microsoft SCCM
3) Physical builds of end user setup to include HP desktop computer, monitor, all-in-one stand, RFID input device and HP/Brother/Xerox printer
4) Troubleshooting network issues related to end user connectivity and network printer connectivity
5) Deployment of end user computer equipment
6) Configuration of Meditech software
7) Configuration and deployment of HP network printers
8) Network cable patching in wiring closet
Software utilized
1) Microsoft Office 2010
2) Microsoft Outlook 2010
3) Microsoft SCCM
4) Microsoft Windows 7
5) Microsoft Windows XP
6) Meditech
Hardware Utilized
1) HP and Dell laptops and desktops
2) HP Laserjet printers in various flavors
3) Brother printers in various flavors
4) Xerox Phaser printers in various flavors
5) APC UPS
6) HP and Dell monitors
7) Proximity cabinets
8) Cisco Switches
Randstad Technologies San Antonio, Texas 2012 – 2013
Help Center Rep
My duties included handling incoming technical support calls for Citi Bank.
Troubleshoot and resolve issues with VOIP
Troubleshoot and resolve issues with LAN and WAN connectivity
Troubleshoot and resolve issues with Microsoft Outlook
Troubleshoot and resolve email, antivirus and web browser issues
Troubleshoot and resolve OS related issues for Windows XP and 7
Used remote access tools to control client desktop
Troubleshoot and resolve issues with any in-house apps
Troubleshoot and resolve issues related to Blackberry devices or applications
Volt Technologies San Antonio, Texas 2011 - 2012
Call Center Rep
My duties included handling incoming technical support calls for AT&T.
Troubleshoot and resolve issues with VOIP
Troubleshoot and resolve issues with LAN and WAN connectivity
Configure LAN and Wireless for home networks
Troubleshoot and resolve email, antivirus and web browser issues
Troubleshoot and resolve OS related issues for Windows XP and Vista
Used remote access tools to control client desktop
TekSystems San Antonio, Texas 2010 - 2010
Help Desk Technician
Provide technical assistance to computer system users at BAMC. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems in a Microsoft software environment.
Troubleshoot and resolve issues with LAN connectivity
Configure LAN and Wireless
Troubleshoot and resolve email, antivirus, web browser issues
Troubleshoot and resolve all PC-related issues
Troubleshoot and resolve OS related issues for Windows XP and Vista
Used remote access tools to control client desktop
Getronics IT Sourcing Services Houston, Texas 2006 - 2009
Network Analyst
Use of case tracking systems S3, Remedy, Vantive and Phoenix to document troubleshooting efforts and case resolution for future reference.
Diagnose and resolve WAN and LAN connectivity outages and error states on Cisco routers and switches through remote telnet sessions.
Work with the service provider to diagnose and resolve circuit issues that originate on the Telco side of the demarcation point.
Monitor, manage and resolve data network circuits including OC12, DS-3, T-1, DSL, Frame-Relay, ISDN and VPN tunnels.
Work with the HP OpenView suite, Cisco Works, VitalSuite, SecureCrt to assist in the diagnosis and alert on WAN and LAN outages and error states.
Configure Cisco routers and switches when such configuration changes are needed to resolve network connectivity issues.
Act on alarms that are generated on over 15,000 network properties including routers, switches, servers, firewalls, microwave links, satellite links and radio towers.
Various small businesses and private residences Houston, Texas 2001 - 2006
Systems engineer/architect/help desk/PC technician
I was working small contracts that lasted no longer than 2 weeks at the outmost and less than one day as a norm. In this time I had taken contracts that involved everything from setting up home computers for individuals to installing complete network and PC solutions for small businesses.
Troubleshoot and resolve email, antivirus, web browser issues
Microsoft Windows NT, XP, ME, 98, 2000 and 95 in the areas of both break/fix and installation
Small business and home network inctallation, configuration and monitoring
Used remote access tools to control client desktop
Anadarko Petroleum Company Houston, Texas 2001 - 2001
Systems Engineer
Migration of company email systems, Servers and desktops to new technology throughout sites in the continental United States, Canada and Mexico.
Migration from Novell NetWare and Netscape Mail to Microsoft NT 4.0 and Microsoft Exchange 5.5 in field locations
Reconfiguring the desktop and laptop computers to corporate standards
Troubleshoot and resolve router, server and desktop connectivity issues
Configuring site for RAS dialup capabilities
Cal Dive International Houston, Texas 1999 - 2000
Senior Network Administrator
Responsible for all LAN, WAN, Microsoft Exchange Server 5.5, and Lucent Definity systems operations within the company as well as all desktop operations. This administration extended to all land bases and their thirteen-vessel deployed fleet operating out of the Gulf of Mexico. The LAN consisted of Windows NT 4.0 servers in a single domain environment supporting 356 client machines running Windows 95, 98 or NT Workstation. Network projects were researched, and recommendations were made along with the purchasing of all computers and peripherals for this client’s project.
Research and implement new technologies
Administration of 356 client machines running Windows 95, 98 or NT Workstation
Troubleshoot and resolve router, server and desktop connectivity issues
Troubleshoot and resolve desktop and server hardware and software issues
Installation and configuration of new hardware and software to company standards
Administartion of Windows NT 4.0 server environment including Exchange Server 5.5
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