Technical Support/Customer Service
Resume:
Winalin C. Labrador
Arroyo Comp. Golden Valley, Brgy. 74-A Matina Crossing
Davao City, Philippines 8000
*******@*****.*** / **********@*****.***
Qualifications
Substantial experience and outstanding skills in customer service and technical support for five years at Synnex-Concentrix Corporation.
Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.
Use the Internet daily and know the workings of it from computers to networking devices.
Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.
Skills
Computer literate
Oral and written communication
Professional Background
Concentrix Corporation Damosa IT Park Lanang Davao City
NETGEAR L2 Technical Support Expert (Voice, Chat and Email) – Netgear; January 2014 – June 2014
Handles all escalated voice, chat and email cases from Level 1
Receive call from ISP related concern and Product Retail Inquiry
Inputs escalation notes for Engineering escalation and beta firmware testing
Senior Technical Support Expert (Chat and Email) – Netgear; August 2013 – January 2014
Monitor and guide TSE from their duties and tasks.
Helps TSE in assisting customer through chat and email.
Technical Support Expert (Chat and Email) – Netgear; September 2011 – August 2013
Accepts inbound chat sessions and email contacts
Assists customers through Chat and Email
Answers product questions and process inquiries through Chat and Email
Provides technical related solutions to networking issues
Process return merchandise for defective units
Technical Support Expert (Voice) – Netgear; July 2011 – September 2011
Took inbound calls for technical and product support
Handled customer inquiries and product issues
Technical Support Expert (Voice) – Comcast; November 2009 – July 2011
Took inbound calls for technical and product support
Handled customer inquiries and product issues
Assigned Point Person
Educational Background
University of Southeastern Philippines
Obrero Campus, Davao City
Graduate of Bachelor of Elementary Education- General Education
Licensure for Teachers Passer- 2009 - 1049661
Character References
Lo, Flerida Oraiz, Aser U.
MAS Tech Service Team Manager NETGEAR Team Manager
+639**-***-**** +639**-***-****
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