Quality Assurance Test

MINAR RAHMAN

**** ******* *****, # *

Des Plaines, Il., 60016

***********@*****.***

***********@****.***

847-***-**** (H)

224-***-**** (C)

OBJECTIVE: A position of responsibility and challenge in the field of QA/Software Engineering and Testing in an environment requiring production abilities, communication, Technical and analytical skills.

SUMMARY

Senior Quality Assurance Engineer with over 15 years of experience in Software Testing. Gather data & Requirements; write Test Plans and Test Cases; automate Test Scripts; create test environment, lab, methodology, data and test bed; implement CMM; Test Applications both at UI Level and at non UI Service Layer Level - perform SQL queries retrieving records; Unix Shell scripting, Defect Report and Publish Report; ensure scheduled Project delivery, develop test strategy, automate QA, Implement and test software development life cycle process for development teams; Excellent communication skills in developing and leading teams; QTP and Load Runner Scripting and Quality Center & Performance Center Administration.

TECHNICAL SKILLS

Languages

SQL, HTML,JAVA, Perl, C++, PL/SQL, Siebel, ETL, DB2, Web Sphere 5.1.2, J2EE, Micro Soft .Net, XML, etc.

Tools

PVCS-Dimension, PCMS-Process Modeler, Microsoft Project, Clear Case, Clear Quest, Process Max, Eclipse,CICS,DB2,Tivoli,Tuxedo,Excel,Word,Visio,TFS, ETL tools like Informatica and Business Objects, Selenium, JMeter, etc.

Operating Systems & Databases

UNIX, AIX, Linux, Windows NT, Windows XP, OS/390, MVS, VAX/VMS, Sun

Access, Oracle, DB2, dbase, Lotus Notes, Informix, Informatica, Business Object, AS 400,

Microsoft Studio Ultimate 2010, etc.

Automated Test Tools

QTP 11.0, Test Director 8.2, Load Runner 12.50, Rational SQA Robot & Load Test, Compuware QA Run, QA Director, QA Load, WinRunner 8.2, Mercury Quality Center 12.50, Performance Center 12.50, Silk Test, Selenium and JMeter, HP ALM

Methodologies

RUP,AGILE, SEI-CMM, Object Oriented Program, ITIL, Traditional Life Cycle SDLC

EXPERIENCE

Matthew Schawk Incorporated July, 2014 – Present

Quality Assurance Analyst

Description: Matthew Schawk Inc. is media Company. People Soft Financial & HR Application is front end and Oracle agile backend – Branding and Advertisement project designed for Customers to Brand and Advertise their Products and Services. It is an initiative to measure and improve functionality and performance time of PS Finance & HR applications to serve their customer more efficiently. Assist in Gradual transformation from People Soft Finance & HR to SAP Financial & HR Module.

Role:

Design and Create Functional and Non-Functional Test Plan, Test Cases, and Test Matrix.

Performing Functional, Regression, Integration, System, Non-Functional and Performance Testing

Creating performance test scripts using LR VuGen 12.50.

Creating performance testing scenarios using Performance Center 12.50

Analyze and report performance test results through Performance Center 12.50

Administer and work with Mercury Quality Center 11.0 logging defects, saving and revising QTP scripts and running them from Quality Center.

Administer and work with Performance Center 12.50 to save and revise VuGen scripts, Load & Stress Test Scenarios as well as Test Results.

Organize Status weekly and daily meetings on a daily and weekly basis.

Discuss, mentor, and/or train current employees on QTP, LoadRunner & general testing techniques.

Used Smart Bear Web Service tool for Web Service Testing (SOAP), QTP 12.50, HP ALM, PL/SQL.

Carry out Load, Stress and Duration Testing using Performance Center 11.0. Most Applications are Web – http protocol.

Creating and carrying out Modular Data driven framework for QTP scripts, Functions, Object Repository, Data sheets, Driver Scripts, Result, etc.

Creating and carrying out Modular directory framework for Load Runner Scripts, Analysis, Result, Test Plan and Test Case folder.

Using Informatica 9.5.1 and Business Object XI (ETL tools) to see data mapping from fields to fields of records.

Running SQL Query into the database to check the records and validate field by field.

Environment: HPQC, Java, C, HTML, Oracle, Windows 7, Dot Net, C, ASP.Net, HTML, UNIX.

Hallmark Data System January, 2013 – June, 2014

Quality Assurance Analyst

Description: Hallmark Data System is a Newsletter and Subscription Magazine Company. It’s Dragon & Ubid Applications – Newsletter and Subscription project designed for Customers to Subscribe and Publish their Products and Services to. It is an initiative to measure and improve functionality and performance time of Dragon & Ubid applications to serve their customer more accurately and efficiently.

Role:

Review Requirements and write Functional and Non-Functional Test Plan, Test Case, and Test Matrix.

Perform Testing – Functional, Regression, Integration, System, Non-Functional and Performance.

Design and creation of performance test scripts through LR VuGen 11.0.

Design and create of performance test scenarios like Load, Stress & Duration using Performance Center 11.0

Analyzing and reporting performance test results through Performance Center 11.0 and presenting them using Power Point.

Worked with Selenium Automated Test tool to perform Functional Testing to replace QTP and JMeter to replace LoadRunner.

Working as a Team lead supervising and coordinating other Team members for the completion of projects.Organize Status meetings weekly & defect status meetings daily and weekly.

Used Smart Bear Web Service tool for Web Service Testing (SOAP), QTP 11.0, HP ALM, PL/SQL.

Creating and carrying out Modular Data driven framework for QTP scripts, Functions, Object Repository, Data sheets, Driver Scripts, Result, etc.

Creating and carrying out Modular directory framework for Load Runner Scripts, Analysis, Result, Test Plan and Test Case folder.

Using Informatica 8.1 and Business Object 5.1 (ETL Tools) to see data mapping from fields to fields of records.

Running SQL Query into the database to check the records and validate field by field.

Tallying all these records in AS400 DB2 database as well for further verification.

Environment: Test Link, Java, C, HTML, Oracle, Windows XP, Dot Net, C, ASP.Net, HTML, AS400.

State Farm Insurance, Bloomington, IL January, 2012 – December, 2012

Quality Assurance Analyst (Consultant)

Description: State Farm’s project – it is an initiative to measure and improve functionality and performance time of various applications like Quote, Purchase and LUSV Applications.

Role:

Reviewing Requirements and writing Functional and Non-Functional Test Plan, Test Case, and Test Matrix.

Performing Functional, Regression, Integration, System, Non-Functional and Performance tests.

Creation of performance testing scripts using LR VUGen 11.0.

Creation of performance testing scenarios using LR Controller 11.0

Analyze and report performance test results using LR Analysis 11.0

Use and Administer of Test Link Defect Tracking tool.

Used Smart Bear Web Service tool for Web Service Testing (SOAP), QTP 11.0, HP ALM, PL/SQL.

Carry out Load, Stress and Duration Testing with Load Runner 11.0. Some are Client Server Application involving File Transfer while others Web – http protocol. Perform Functional (QTP) and Performance Testing (Load Runner 11.0). Some are Client Server Application involving File Transfer protocol and some are ODBC protocol involving Database but most are Web – http protocol.

Testing On-Line Editors in MVS TSO/ISPF Environment. Submission of Batch Jobs. Going through JCL error codes and fixing them and submitting again. MVS mainframe development environment experience (Cobol), JCL, TSO, processing batch jobs. ETL tools like Informatica and Business Object.

Running SQL Query into the database to check the records and validate field by field.

Environment: Test Link, Java, C, HTML, Oracle, Windows XP, Dot Net, C, ASP.Net, HTML, DB2

Sears Roebuck and Company, Hoffman Estates, IL May 2011 – December, 2012

Quality Assurance Test Validation Analyst

Description: All different customers are shopping on Internet in a Market Place – Sears, Kmart, MyGoffer, Craftsman, Outdoor, etc., – Front End was Windows-Unix and Backend is DB2.

Role:

Quality Assurance Test Validation in Website Content Management - Project Called ECommerce Application developed for Shopping Online - Shopping in Sears or Kmart, MyGofer, Lands End, TGI, etc.

Gather requirements, write test plan, test matrix and test cases

Perform Functional, Integration, Regression and System testing.

Logging defects, retesting them.

Database query – retrieval, insertion and deletion of Records,

Unix Shell Scripting using VI editor.

Environment: Java, UNIX, C, HTML, Oracle, Windows XP, WebSphere, Apache, JIRA, etc.

Mediware Information System, Oakbrook, IL. April, 2010 – April, 2011

Description: Software is developed for a Healthcare company. This project deals mainly with Blood and Plasma transfusion and distribution for hospital, outpatient clinics and doctor’s office. It tracks the patient’s blood or plasma donation and its distribution and his or her health insurance information. This project contains different modules. It tracks both donation and distribution.

Quality Assurance Analyst / QA Lead Tester

Perform Performance and Functional Testing in Mediware Information System Lifetrack Plasma Project. Reviewing Business Requirements and Design Documents and writing Test Plans and detailing it down to Test Cases. Tracking Donor, Lab and Distribution of Lifetrack Plasma materials.

Perform Functional (QTP 10.00) and Performance Testing (Load Runner 9.5). Scripts recording and engaging them in LoadRunner Controller to simulate Load. Performance Center 9.1 was also used beside Controller. Exporting VuGen Scripts to Performance Center and then creating Scenario and running Load, Stress test and Duration Test and analyzing and publishing results.

Worked with Mercury Quality Center 9.2 to log defects, saving QTP scripts and running them from Quality Center.

Working as a Team lead supervising and coordinating other Team members for the completion of projects

Organize Status meetings weekly & defect status meetings daily and weekly.

Discuss, mentor, and/or train current employees on general testing techniques.

Running SQL Query into the database to check the records and validate field by field.

Environment: Quality Center 9.2, Java, HTML, Oracle 10.0, Linux.

JP Morgan Chase, Chicago, IL Sept. 2009 – March 2010

Description: Government project is an initiative to replace all manual processes of application forms to an automated system. System is designed to allow e-filing, process remittance and end-to-end form processing.

Role: Quality Assurance Analyst / QA Lead Tester

Gathering the requirement documents, providing feedback to the Business Analysts as necessary

Involved in Black Box testing, Integration testing, Regression testing, Acceptance testing and System testing.

Involved in creating, updating and execution of Test Cases using the Quality Center.

Functional, Back End and Performance testing.

Logging defects, retesting them.

Assisted in setting up and maintaining test lab environment for different projects.

Perform Functional (QTP 10.00) and Performance Testing (Load Runner 9.5). Scripts recording and engaging them in LoadRunner Controller to simulate Load. Performance Center 9.1 was also used beside Controller. Exporting VuGen Scripts to Performance Center and then creating Scenario and running Load, Stress test and Duration Test and analyzing and publishing results

Organize Status meetings weekly & defect status meetings daily and weekly.

Discuss, mentor, and/or train current employees on general testing techniques.

Working on State Lockbox Project.

Running SQL Query into the database to check the records and validate field by field.

Environment: Quality Center 9.2, Dot Net, C, ASP.Net, HTML, MS SQL Server 2005, Windows XP.

CNA Insurance Company, Chicago, IL Sept. 2005 – August, 2009

Quality Assurance Analyst / QA Lead Tester

Description: CNA Insurance Company Applications such as RST (Risk Support Tools) designed to reduce underwriter’s risk, Team Track migration application is a migration project to provide enterprise level defect life cycle to all departments within CNA insurance, Bureau rewrite to minimize to reduce cost of underwriting, Sagitta, Agency View, etc..

Role:

Performed Performance and Functional Testing in CNA Insurance Company. Reviewing Business Requirements and Design Documents and writing Test Plans and detailing it down to Test Cases.

Perform Functional (QTP/WinRunner) and Performance Testing (Load Runner 9.1). Some are Client Server Application involving File Transfer protocol and some are ODBC protocol involving Database but most are Web – http protocol. Sometimes we are being resorted to WinRunner (8.2) or QTP (9.2) Scripts recording and engaging them in LoadRunner Controller to simulate Load. Performance Center 9.0 was also used. Exporting VuGen Scripts to Performance Center and then creating Scenario and running Load, Stress test and Duration Test and analyzing and publishing results.

Perform Functional Testing (Regression, Integration, System and UAT Testing), Test Script Validation and Reporting Defects as well as follow-up on those Defects.

Quick Test Pro 9.2 and Win Runner 8.2 for Functionality Testing - synchronization - customizing objects by using GUI Map Editor and Virtual Object Wizard – creating GUI checkpoints and Text checks – use of data driven testing – data parameterization – database checkpoint – database verification. Exporting QTP scripts to Mercury Quality Center (9.2) and QTP scripts successful replay of business processes.

Testing SOA (UDDI, WSDL, SOAP, RPC, XML, ESB) based Applications both internally and externally. Risk Support Tool (RST) Application designed to improve underwriter’s risk taking employing common services used by Merlin Application both real time such as (http) and invoking batch modules through RPC as well. Soap Request in SOA platform,Message Queuing, XML, WSDL.

Testing People Soft HR Module such as Employee- Manager Skill and Competency Evaluation, Department Move, Hiring Employee, Hiring Consultant, and Hiring POI, and so on.

Working as a Team lead supervising and coordinating other Team members for the completion of projects

Organize Status meetings weekly & defect status meetings daily and weekly.

Discuss, mentor, and/or train current employees on general testing techniques.

Running SQL Query into the database to check the records and validate field by field.

Environment: Java, ASP 3.0, J2EE, DB2, Mainframe, AS/400, HTML, DHTML, Quality Center, Toad and SQL Navigator connecting to Oracle 10g database, IBM Rational Clear Case 7.0, IBM Rational Clear Quest, CAST 2.0.,MSSQL 2005, CITRIX, Unix, WebSphere, etc.

Bank One – JP Morgan Chase, Chicago, IL June 2005 - September 2005

Quality Assurance Analyst (Consultant)

Description: State and bank’s project - an initiative to measure and improve performance time of various applications like NYS Lock Box, Doctus Applications.

Role:

Carry out Load, Stress and Duration Testing with Load Runner 8.0. Some are Client Server Application involving File Transfer and MSSQL protocol since Database is MSSQL while others Web – http protocol. Sometimes resorting to WinRunner or QTP Scripts recording and engaging them in LoadRunner Controller to simulate Load with the help of Windows Terminal Service in the absence of suitable Load Runner Protocol NYS Lock Box Application Architecture consists of Image File Server, Database Server and Doctus Application Server involving Files and Image transfers as well as export and extracts of Reports concerning Taxes and Documents. Hyperion is also using File Transfer Protocol but MSTA and Proposal Wizard – RSI Integration is HTTP protocol.

Environment: Quality Center 8.0, Java, C, HTML, Oracle, Windows XP, Dot Net, C, ASP.Net, HTML, MS SQL Server 2005

CME, Chicago, IL November 2004 - May 2005

Quality Assurance Analyst (Consultant)

Description: Testing of Options and Futures Software Functionalities - I-Link TIBCO Rendezvous – sending and processing orders on Options and Futures – individual order and batch subscription and publication.

Role:

Quality Assurance Test Validation and Software Quality Analysis of Trading Software Equity Options 2.0 designed for trading options.

Oracle database query – insertion and deletion of Records, Unix Shell Scripting using VI editor and Emacs Editor.

Monitoring I-Link TIBCO Rendezvous Bus, FIX Gateway, Hip-Hop, Trading Engine activities in UNIX logs – trading subscription and publication.

Use of QA Run for Functionality and QA Load for automation Testing.

Report defects and following up on those defects until fixed.

Environment: Java, Linux, C, HTML, Oracle, Windows XP, Tibco, FIX

Chicago Board of Trade, Chicago, IL March 2004 - October 2004

Quality Assurance Analyst (Consultant)

Description: Winnipeg Commodity Exchange (WCE), Minneapolis Grain Exchange (MGEX) and Kansas City Board of Trade (KCBT) wanted to use CBOT Electronic Trading Platforms for their Options and Futures trading – Project named Arches built for those 3 Security Exchanges to facilitate their electronic trading.

Role:

Quality Assurance Test Validation and Software Quality Analysis of Trading Software Market Controller designed for Electronic Trading instead of on the Floor.

Oracle database query – insertion and deletion of Records, Unix Shell Scripting using VI editor and Emacs Editor.

Use of QA Run 4.9 for Functionality Testing - synchronization - creating GUI checkpoints and Text checks – use of data driven testing – data parameterization – database checkpoint – database verification.

Use of QA Load 5.0 for Load and Stress Testing – parameterization of data – creating image and text check.

Regular reconciliation of Price and Output files to cross check Clearing Activities.

Environment: Java, Linux, C, HTML, Oracle, Windows XP, Radianz, LIFFE (London Financial Exchange)

Washington Mutual Bank, Chicago, IL Jan 2002 – February 2004

Quality Assurance Analyst / QA Lead Tester

Description: Data Warehousing and data transfer testing from source database to target database through Informatica 6.2 and Business Objects 5.6 – source field from source table to target field of target table.

Role:

While Testing Loan Records through Web, we ensure both functionality and load of this N-tier application (starting from Client Browser to Web & Application Server and then to database server and finally Staging Server to stage External Applications).

Use of Quick Test Pro 6.5 and Win Runner 7.5 for Functionality Testing.

Use of Load Runner 7.5 for Load and Stress Testing.

Beside QA Testing, administration PVCS Tracker and Clear Quest for Issue logging and Defect Tracking, adding Users and editing existing Users, etc.

Using Informatica 6.1 and Business Object 5.1 to see data mapping from fields to fields of records.

Running SQL Query into the database to check the records and validate field by field.

Environment: Java, Linux, C, HTML, Oracle, Windows XP

Chicago Mercantile Exchange, Chicago, IL December 2000 - Dec 2001

Quality Assurance Test Validation Analyst (Consultant)

Description: Testing of Options and Futures Software Functionalities - I-Link TIBCO Rendezvous – sending and processing orders on Options and Futures – individual order and batch subscription and publication.

Role:

Quality Assurance Test Validation and Software Quality Analysis of Trading Software Equity Options 2.0 designed for trading options.

Oracle database query – insertion and deletion of Records, Unix Shell Scripting using VI editor and Emacs Editor.

Monitoring I-Link TIBCO Rendezvous Bus, FIX Gateway, Hip-Hop, Trading Engine activities in UNIX logs – trading subscription and publication.

Use of QA Run for Functionality and QA Load for automation Testing.

Report defects and following up on those defects until fixed.

Quality Assurance Test Validation on Software Quality Management – I-Link TIBCO Rendezvous – sending and processing orders on Options and Futures.

Oracle 8I database, Unix Shell Programming.

Environment: Java, Linux, C, HTML, Oracle, Windows XP, Tibco, FIX

Qwest Internet Solution (Qwest Communication), Chicago, IL January 2000 – November 2000

Quality Assurance Test Validation Analyst

Description: Brand New Company established designed to provide Internet Solution for various companies – building their websites– building their database – Application Servers – Web Servers and Middleware Solutions for smooth functioning of their businesses.

Role:

Quality Assurance Test Validation on Internet. Testing Various Internet Projects like Polo Builders,U.S. Mint (Treasury), Glaxo Pharmaceutical, Actonel of Proctor and Gamble Pharmaceuticals, Zosyn, Wrigley Chewing Gum as well as fixing HTML Codes.

Use of Mercury products (Winrunner 5.01, Test Director & Loadrunner (6.5)).

While Testing Glaxo Smith and Kline, Actonel from Proctor & Gamble, Zosyn Internet site, Orbitz Airline travel, etc. we ensured the functionality as well load and performance of this N-tier application ( Client Browser – Application Server – Server – Database Server ).

Oracle and SQL Database Administration for Wrigley Chewing Gum Project – Installation & Administration

Unix Server Installation and Administration

PVCS Installation and Administration

Environment: Java, UNIX, C, HTML, Oracle, Windows XP, MSSQL, ASP, WebLogic, Apache, PVCS, etc.

Aerial Communications, Chicago, IL (Consultant) January 1999 – December 1999

Quality Assurance Test Validation Analyst

Description: Aerial Communications’ effort to streamline Mobile Telephone technology and Payment arising out of Cell phone application usage. Project was AIDE (Aerial Integrated Desktop Environment) where it creates a desktop GUI application and Web Interface as well designed to help Customer Service aiding cell phone users regarding placing calls and solving their billing questions.

Quality Assurance Test Validation on mobile calls placing and billing payments. Testing mobile phone placements – receiving calls, transferring calls, call forwarding, both on GUI interface and on Internet – helping customers on Billing Payments.

Writing Test Plans and Test Cases. Perform functional, regression and integration testing. Report Defects and follow up on those defects.

Use of WinRunner to automate our manual test cases.

Environment: Java, UNIX, C, HTML, Oracle, Windows XP, WebLogic, Apache, PVCS, etc.

IBM, Schaumburg, IL January 1998 - December 1998

Quality Assurance Test Validation Analyst

Description: All Different banks including Visa, Master Card combined with IBM wanted to use Internet potential to facilitate financial transactions like Bill Payments, Money Transfers, Loan Processing, etc. – Front End was AIX Unix and Backend was Mainframe – DB2.

Role:

Quality Assurance Test Validation as well as Test Team Lead in charge of Internet Banking Project Called Integrion. Application developed for executing Transfer Transaction such as Transferring Funds like Transferring money from Checking Account to Savings Account, Bill Payment, Customer Services like Checkbook Order, Stop Payment, as well as Obtaining Account History, Account Details, etc. Front End was UNIX Environment (Netscape Navigator 3.4 & 4.0 and Microsoft Internet Explorer 3.0 & 4.0) and Backend was Mainframe Environment (DB2 Database using QMF & SPUFI).Responsible for Design, Development and Testing (Functionality, Integration and Regression) of Software. MQ series to Interface between Java (UNIX) front end and Mainframe (CICS & DB2) backend. Use of Rational ( SQA Robot and SQA Load Test ) automated Test tool.

Environment: Java, UNIX, C, HTML, Mainframe, Windows, WebLogic, Apache, Lotus Notes, etc.

MCI Telecommunications, Cedar Rapids, IA September 1994 - December 1997

Quality Assurance Test Validation Analyst

Description: British Telecom & Avantel (Mexico) & Stentor (Canada) wanted to use MCI’s ISN platform to build their Calling Card Software and Prepaid Calling Cards – Front End was AIX Unix and Backend was Mainframe – DB2.

Role:

Worked as Quality Assurance Team Lead in ISN Platform (Intelligent System Network). Testing Telephone Call Origination to Termination through Automated Response Unit and through Manual Operator Console in both AIX UNIX and Windows Environment. Coordinating Team Members in Testing On-Line Editors in MVS TSO/ISPF Environment. Submission of Batch Jobs, Conversion Programs, Dumpers, Checking Host to Host, Host to Servers; Approving Packages and Migrations. Project Assessments, Labor Assessments, Reviewing Requirements, Design Documents and Writing Test Plans.

Environment: Java, UNIX, C, HTML, Mainframe, Windows, Lotus Notes, etc.

EDS, Harrisburg, PA September 1993 - September 1994

Programmer Analyst

Worked as a Programmer in MVS TSO/ISPF Environment both as a CICS COBOL and as Batch Programmer.

Debugging COBOL Codes.

Reviewing Requirements and Design Documents.

Computer Network, Chicago, IL January 1988 - August 1993

Programmer Analyst, Quality Assurance Analyst & Business Analyst

Programming Analyst and Software Testing for several Clients of Computer Network Group such as Oklahoma Gas & Electric, MFS, IMI, etc. Testing of different Software in Scientific, Business and Statistical Applications.

Participate in the Design of the Product and Release from the beginning to the End. Responsible for Signing off each product after completion.

Maintained and Developed Financial and Pharmaceutical Application Programs using Cobol, Cobol II in Mainframe Environments.

Document Analyst January 1985 - December 1987

Computer Operator and Junior Computer Programmer for a variety of Companies: Access Inc., Temps & Co., SCACI, Abbott Lab, Kraft Software Inc., Control Data Corporation, SMS and Dynamic Data Processing.

Agrani Bank January 1980 - December 1984

Managing and Overseeing Cash and Transfer Transaction, Processing Loan Applications and Foreign

Exchange transaction as a Senior Manager and Mobilizing investible resources from Clients.

EDUCATION

University of Illinois, Chicago, IL 1987

M.A. in Economics

Rajshahi University, Bangladesh 1983

M.A. in Economics

Rajshahi University, Bangladesh 1981

B.A. in Economics

Status : US Citizen

Certification : ITIL certified

PROFESSIONAL ACHIEVEMENTS

WORKED AS A SQL AND ORACLE DBA

WORKED AS AN NT AND UNIX ADMIN

WORKED AS PVCS AND CLEAR QUEST ADMIN

WORKED AS QUALITY CENTER AND PERFORMANCE CENTER ADMIN

WORKED AS APACEHE WEB SERVER AND WEBLOGIC ADMIN

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