ERIKA TORRES

Houston, TX ***** 925-***-****

acu2fu@r.postjobfree.com www.linkedin.com/in/erikabtorres

HUMAN RESOURCES PROFESSIONAL

Strong knowledge of social media tools for use in marketing and communications. Recognized for processing high-volume workload in fast-paced environment. Regarded for exceptional organizational skills and discovering operational efficiencies while implementing improvements. Diligently maintained candidate confidentiality. Proven stability and calm demeanor while handling stressful situations with confidence.

HIGHLIGHTED ACCOMPLISHMENTS

Achieved hiring of 8 new staff members through successful management of full-cycle recruiting processes.

Improved individual contribution and organizational capability by working closely with managers on employee performance discussions.

Reduced time to fill positions 36% by focusing efforts on individual department hiring needs.

Identified appropriate candidates for open positions by conducting initial phone screenings, telephone interviews, face-to-face interviews, as well as coordinating interviews for global hiring managers.

Sourced and shortlisted qualified applicants by utilizing applicant tracking software.

Avoided delays of new hires and employees exiting company through timely processing of new-hire / onboarding and termination paperwork.

Guaranteed accuracy of paid time off by tracking personnel vacation and sick time.

Ensured equal employment opportunity (EEO) compliance by following standard procedures, including uploading resumes on application tracking software and asking candidates pertinent questions.

Safeguarded accurate commissions by verifying global reservation team bookings.

Oversaw contractor 90-day requirement and allowed for timely onboarding by approving staffing company invoices from India office.

TECHNICAL SKILLS

Languages: Fluent in Spanish, both spoken and written

Tools: Knowledge of database management: MS Office Suite, Jobvite, PeopleSoft, and Microsoft Dynamics CRM

EDUCATION

Bachelor of Arts (B.A.), Communications, Spanish minor

UNIVERSITY OF NEVADA, Reno, NV

CERTIFICATIONS

Human Resource Management – University of Nevada- Reno – 80 Credit Hours

PROFESSIONAL EXPERIENCE

Erika Torres acu2fu@r.postjobfree.com Page 2

BDO USA, LLP, Anchorage, AK 2015 - 2016

Receptionist / Administrative Assistant

Greeted and assisted clients and general public. Managed and maintained customer relationship management (CRM) software. Assisted in the preparation of recruiting events. Verified services provided to clients and oversaw invoicing.Organized employee recognition events.

LIVERMORE AREA RECREATION & PARKS DISTRICT, Livermore, CA 2014 - 2015

Office Assistant (I)

Prepared and processed documents, including correspondence, reports and forms by using word processing and database spreadsheets. Received monetary payments, reconciled cash and provided receipts daily. Verified and reconciled other employees’ daily close outs. Received and routed incoming telephone calls, disseminated information and referred callers appropriately.

ALWAYSONVACATION INC., San Ramon, CA 2014

Human Resources & Staffing Manager

Managed staffing and human resources operations for start-up travel company. Created job descriptions to reflect company needs. Maintained candidate relationships by providing onboarding status updates. Generated employment offers. Updated North American organizational chart as needed.

AMERICAN CAMPUS COMMUNITIES, 2010 - 2013

Leasing and Marketing Specialist (2013) Travel postion- Various locations

Assisted various student housing properties throughout the United States in leasing and marketing. Filled in various roles, including screening property applicants and training new employees. Drove San Diego and Portland properties to 100% capacity through strategic marketing efforts.

Senior Community Assistant, Social Media Pro, Reno, NV (2012 - 2013)

Managed social media marketing accounts, including property Facebook page, Twitter and Craigslist. Held highest application-to-lease conversion ratio. Leased over 300 accounts, totaling over $1.8M in revenue. Supervised team of 5 Community Assistants. Trained new employees on all aspects of Community Assistant role.

Community Assistant (2010 - 2012), Reno, NV

Leased the property by conducting tours, and follow-ups. Implemented new property email system that facilitated communication between residents and staff. Participated in group interviews for potential Community Assistants and contributed to decision of top candidates that would continue to individual interviews.

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