Manager General

N I K K I E. M A N E C K E

Tampa, Florida Cell: 812-***-**** *********@*****.*** www.linkedin.com/in/nikkimanecke

GENERAL MANAGER

HOSPITALITY

Dynamic and highly driven Manager offering 16+ years’ understanding in the hospitality industry by running bars, administering staff, keeping beverages in good condition, executing inventory controls, resolving customer complaints, upholding bar functions to achieve high level of customer satisfaction, while increasing profitability, and staff morale, ensuring safety, and health rules. Skilled in developing process improvements that streamlines operational workflows and implementing new procedures that reduces operating costs. Establish rapport with key industry leaders, and succeed in thought-provoking environments; possesses superb communication, leadership, management, and interpersonal abilities.

Areas of Expertise

Cost Reduction

Schedule Management

Profit Maximization

Operational Management

Cross Selling/Up Selling

Budget and Labor Cost

Scheduling & Coaching

Team Leadership/Motivation

Payroll/Financial Management

Brand Marketing & Advertising

Event Planning

Product Knowledge

Problem Resolution

Administrative Skills

MS Office/QuickBooks

Professional Experience

ZUDAR'S RESTAURANT & BAR/ ZUDAR'S EXPRESS/ ZUDAR'S CATERING, Tampa, FL 2015 – Present

General Manager

Overseeing day to day operations, including finances, invoicing, payroll, scheduling, ordering, inventory, and overall store appearance; Maintaining and ordering high levels of beverage quality and consistency

Creating marketing materials, promos, advertising, and menus while marketing the brand

Maintaining and improving labor cost and total controllable income

Implementing new procedures that updated local and federal requirements; Executing new security procedures to prevent theft

Hiring, and leading the team by communicating, coaching, motivating and building sales

Having working knowledge of restaurant operations, financials and control systems; Ensuring all financial and administrative reporting is accurate and submitted by deadline

Scheduling all employees for all businesses and entertainment cost-effectively

Catering- booking, monitoring, administrative, ensuring quality & perfection, recruiting new customers

Ensuring that restaurant is able to pass required inspections at all time

Improved profitability by:

oCreated craft cocktail menu ; created and upheld all social media

oBuilt bar from ground up

oIdentifying & ordering all liquor & new beer & wine suppliers

YOGURTOLOGY, Tampa, FL 2013 – 2015

General Manager

Administered finances including invoicing, payroll, scheduling, beverage ordering, inventory, and store appearance

Enhanced labor cost, and total controllable income, sourced fundraisers, and registered checkout controls; implemented new procedures that updated local and federal requirements, open and close safety measures

ANTHONY’S COAL FIRED PIZZA, Brandon, FL 2012 – 2013

General Manager/ Bar Manager

Sustained high levels of beverage quality, and consistency, led teams by building sales, promoted culture, and values

Tracked actual cost and organized work schedules for the staff based on projected business volume; submitted all financial, and administrative reporting according to schedule deadlines

THE LUXURY BOX, Tampa, FL 2010 – 2012

General Manager

Educated and coached all front of house and back of house employees for business, security, and entertainment

Promoted business, increase profits, and cut labor costs

Implemented a closeout sheet to keep track of day-to-day sales, and new procedures to prevent theft

Ensured that restaurant is able to pass required inspections at all times

Improved profitability by:

oCreated website, promotions, advertising; upheld all social media

oIdentifying new liquor & beer suppliers, increasing profits 46.5%

oRevamping and redesigning menu, leading to 52.4 % sales increase

*Responsible for all activities related to major local events including Republican National Convention (restaurant is located across the street from the convention location), including creating new menus, promotions, advertising, etc.

MARGARITA MAMA’S, BANANA JOE’S, VELVET ROOM, LUCKY’S, Tampa, FL 2008 – 2010

Restaurant Manager

Achieved customer satisfaction, generated reports, tracked hourly sales, and distributed money for deposit

Accomplished activities related to Super Bowl XLIII, which including promotions, advertising, and staffing

IRISH LION, Bloomington, IN 2004 – 2008

Night Manager, Head Bartender

Formulated reports to present to service board regularly; oversaw daily operations, secured monies, and premises

Resolved disputes in an equitable, and efficient manner; directed employee performance, and trained new employees, including management

Education & Certification

CNA Certification, Kentucky Healthcare Training Institute, Louisville, KY, 2003

Public Relations, Jefferson Community College, Louisville, KY, 2000

Certified Food Safety Manager, Florida Safe Serve, Expires:9/2018

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