Service Manager
Resume:
Darel Journet
West Valley, Ut. 84120
Cellular: 385-***-****
Email Address: ******@*******.***
Professional Objectives
Seeking a challenging Management Career position with a management team looking for a proven leader capable of spearheading operational initiatives that enhance and sustain corporate viability.
Accomplishments
Integra Core, Receiving Manager, Salt Lake City, Ut 2011-2016
. Created an inspection process for clients like Zagg and Doterra.
. Improved the receiving time from 24 hrs. to 8.0 hrs.
. Reduced the number of lost pallets from 181 to 4.
. Created a problem resolution process which improved receiving time.
Overstock.Com,Shipping/Receiving Manager, Salt Lake City, Ut 2005-2011
. Reduced shipping cost by 43% while improving cycle time by 56%.
. Improved order processing time by 27% and production by 33%.
. Improved receiving time from two weeks to eight hours.
. Reduced receiving cost from $1.27 to .28 cent per unit.
. Improved employee retention from 77% to 90%.
Franchise Owner, Quality Xpress Auto Service, Lafayette, La. 2002-2005
. Impacted Quality Xpress bottom line by cutting out waste.
. Shrunk the on hand inventory by 33%.
. Reduced the manning by 15% while improving production.
. Shopped suppliers for best cost of goods.
United Parcel Service ( UPS ) Supervisor, Lafayette, La. 1979-1990
. Supervised a group of 28 drivers and 2 part time supervisors.
. Help to develope a sales lead program to grow the business.
. Introduced a service plan to reduced service failures.
. Worked directly with drivers to improve productivity.
United Parcel Service ( UPS ), Operations Manager, 1990-2002
. Managed all aspects of the operations which include leading seven
supervisors and 120 hourly associates to meet and exceed the
companies goals.
. Implemented quality, service, and performance initiatives to improve
cost.
. Reversed the negative trend in service and safety to meet the
companies goal.
Specialized Training
Supervisors Basic Training, United Parcel Service, ( UPS ) 1985
People Workshop, United Parcel Service, ( UPS ) 1991
Managers Training, ( UPS ) 1992
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