Project Management Quality Assurance

Ranjith M *******@*****.***

* ‘Vardhaka’ Thindlu Main Road, Vidyaranyapura Post, Bangalore - 560097 Mob: +91-963*******

EDUCATION

Sikkim Open University (Graduation) Jan 2009 – Dec 2011

Bachelor of Arts

Result – 67%

Bharathiya Shiksha Parishad (Pre-University) June 2000 – April 2002

(VSS Education Trust), Bangalore

Result – 69%

Rajajinagar Parents Association (SSLC) June 1998 – April 1999

Result – 55%

SPORTS ACHIEVEMENTS

Completed intensive cricket coaching camp at the Brijesh Patel Cricket Academy (BPCA) and was a bowler for the Swastik Union 2nd division and 4th division.

Represented under-19 (Bowler) for BPCA in Singapore.

Coached women canvas ball cricket team – Ammani College and MLA College (Malleswaram).

Karnataka State Canvas Ball Cricket Association: Was selected as Captain for the State level team for 8th National Championship series, held in Goa.

Was Captain for the Indian canvas ball team in the Indo-Nepal Canvas Ball Cricket Series (Powertronix Cup).

Represented the under-16 group in inter camp cricket tournament – Udupi Cricket Association Cup.

Taluk-level and District-level – Received accolades and awards in 100 mts, 200 mts, 4*100 mts Relay, Kho-Ko, Table Tennis

St Jude’s Public School (Kotagiri, Ooty) – Athletics specialization, with focus on 100 mts Sprint, 800 mts Dash, Shot Put, Triple Jump, Long Jump and High Jump.

WORK SYNOPSIS

Expertise in collections – for banks and other third-party financial institutions. Dealt with delinquent accounts by giving advice on managing income/expenditure to customers and ensure payments schedule were timed on a regular basis.

Experience in mortgage collections, pre-closure and familiar about housing urban development (U.S.).

Knowledge of functional areas with expertise in Skip Tracing, Debt Management, Debt Consolidation and Refinance.

Articulate communicator with strong communication, analytical, interpersonal & presentation skills; Computer literate, independent, disciplined and committed to observe business ethics & morality standards; Exhibits excellence in establishing a Quality Assurance framework for achieving excellence through Qualitative Project Management.

WORK EXPERIENCE

Madhu Infotech India Pvt Ltd (Finance & Collection process)

Finance Executive June 2015 – Mar 2016

Handle delinquent accounts that are due for 45-90 days and above

Manage client communication and work with decision makers/ client’s finance department to clear the outstanding amount – via several payment options facilitating faster payment recovery

Rigorous follow-ups through email and phone conversations

Act as a liaison between company and client by overseeing back-end billing and ensuring that the client has been billed appropriately.

Aegis (Time Magazine process)

Senior Analyst Aug 2014 – Feb 2015

Manage US customer accounts with respect to magazine subscriptions

Monitor billing information and liaise with subscribers for payments

Manage emails relating to subscription orders, billing queries and postal traces for TIME magazine customers. The other magazines supervised are National Geographic, Southern Living, People, Martha Stewart Living and more.

Elshadai Tech Solutions (UK process)

Senior Associate Jan 2013 – May 2014

Actively manage UK customer accounts with respect to property insulation

Monitor property information and liaise with local surveyors and the customers for property insulation

Responsible for heading up their expansion in new areas as well as continued expansion among existing clients.

Aditya Birla Minacs Worldwide Ltd

Associate Jul 2011 – Dec 2012

Was part of the Bureau of Collection Recovery team that specifically dealt in third-party collections

Managed collections of payments for Bank of America Target cards, HSBC cards, AT & T and other clients

Negotiate with debtors on payments and manage payment arrangements

Build projections for self and other team members – to ensure targets are achieved for the team.

Pro B Services (U.S. Process. Yellow Pages Collections)

Customer Support Representative May 2009 – Feb 2010

As a customer care representative, it involved handling outbound calls for U.S. customers

Managed collection accounts where the customers had to make payments for their Yellow Pages subscription

Beyond Global (formerly – Repcol India Pvt Ltd)

Accounts Representative Apr 2006 – Aug 2008

To achieve targets for the assigned 500 – 600 accounts per month

Customer Relations – Understanding customers financial situation – managing income and expenditure and then aligning the customers payments into weekly, fortnightly and monthly payments

Skip Tracing – locating debtors via Federal Communal search and Easy White Pages

Escalations – Manage various unsettled accounts due to loss of card, litigation, fraud etc and liaise with the credit bureau

Settlement – Handling settlement requests and following settlement procedures to close accounts

PERSONAL

Date of Birth: 30th August 1981

Marital Status: Married

Languages known: English, Hindi & Kannada

Currently Residing In: Bangalore, India

Contact this candidate