Test Cases Management

Shraddha Mhatre

Phone: 781-***-****

Email: ***************@*****.***

Status: EAD

Summary:

Over 9 years of experience in IT and worked as Business Systems Analyst / Quality Analyst/ Technical Writer/ Functional Analyst.

Domain experience in – Retail POS, Mobile applications, Sales quoting, Telecommunications Finance & Customer Relationship Management ( CRM )

Experience and understanding of Devops, Agile/waterfall methodologies & Stakeholder interaction for gathering Requirements, following work procedures, implementing and providing solutions and meet the project deadline.

Experience with Agile flow creates Epics, user stories and assigning to sprints as per the depth of the stories. Created and maintained JIRA in SCRUM & Kanban – Story, Epic, tasks tracking.

In the recent project, worked as a BA/QA in Agile methodology on mobile quoting web based applications for Verizon to provide Enterprise solutions.

Extensive experience in High level documentation of business requirements and system functional specifications including SRS, BRD, FRD, FSD, CR’s, Control Matrix, Work flow, Activity diagram/UML diagrams, Use cases, Admin, user, troubleshooting – Guides.

Developed test cases, participated in UAT and worked closely with IT and QA team in local and Production release.

Experience in carrying different analysis techniques such as GAP, AS-IS, TO-BE Process and Impact analysis. Familiar to Business Process Modeling (BPM) and ROI analysis.

Experienced in UAT testing with various testing types Acceptance, Alpha, Smoke, Beta, Black box, Depth, Functional, Positive, Negative, Random, Unit, UAT.

Skills:

Modeling Tools: Agile, Waterfall, UML, Visio, Microsoft Project, MS Office, Crystal Reports, Toad, Tableau BI tool

Tools: JIRA, Confluence page, HP ALM/QC, Version One, Rally, Bugzilla, SQL Server Management Studio, TOAD

Languages: SQL, Java, XML, SOAP, C++, C, VBscript, HTML5

Operating Systems: Windows 8/XP and UNIX.

Database Systems: Oracle 11g, SQL Server, MS Access

Mobile Platforms: Android OS, iPhone OS

Testing Tools: QC 10.0/HPALM, Eclipse, Quick Test Pro (QTP), Selenium

Others: Web services, API, Ecommerce

Professional Experience:

Verizon, Irving, TX Oct 2015 - Mar 2016

Business Analyst

Worked as a BA/QA in Agile methodology on mobile quoting web based applications for Verizon to provide Enterprise solutions.

Managed and coordinated the development of different products for a web and Mobile Application Product owner and interacted with various IT teams of Webservices, UI development, database and API.

Worked as AGILE – Action Team Facilitator (ATF) role - Coordinated for the full Project Package to include Business Requirements, High Level Architecture and Process Flows for submission to IT for development work.

Created Epics, user stories and assign sprints as per the depth of the stories. Facilitate scrum sprint planning/release progress, assigning tasks, grooming sessions, Sum meetings to follow up the development progress and meet the release date deadline.

Obtaining Sign-off with the stakeholders and go ahead for the next phase. Working on user stories to get an estimate and development timeline as per the sprint cycle.

Maintained team planning, visibility to all planned and on-going modules and ensured that the impacts of these activities on the business organization are communicated to the appropriate business stakeholders in a timely manner.

Wrote SQL queries and extracted data from tables and made sure it is in sync with client output. Coordinated meetings with stake holders, SME’s and program developers to ensure application development stay in line with business needs.

Developed and maintained Confluence page in JIRA for the entire project. Documented Process flows in approved VZ tools, Word, Excel, Power Point, Access and Outlook.

Prepared presentations and visual media for high level Management/Executive team. Presented Sprint Demo’s of application to business for acceptance.

Tracking, assigning all the business requirements using Agile 2 week sprints in one JIRA. Participated in production release UAT testing, made sure all the products are working fine in production as per the requirements and enhancements.

Worked with offshore QA team and the business on various test scenarios. Developed test cases, participated in UAT and worked closely with IT and QA team in local and Production release.

Detailed knowledge for Responsive design of the mobile application. Reviewed, analyzed, developed test cases, activity diagrams, system flow charts and workflow.

Voluntary Experience: TAJ, Plano TX Oct 2013 - Sep 2015

Quality Analyst/Product Manager

Voluntarily worked in a family owned business for Retail Management Application assisted for the entire NCR POS Application in various modules - Business analysis, Inventory management, purchasing, sales, Report generation and analysis, managing the Database for more than 20,000 products.

Managed overall in operating the company and assisted in the elicitation, analysis, and realization of critical business needs. Conducts business process analysis, needs assessments, and preliminary cost/benefit assessments in an effort to align information technology solutions with business initiatives.

Act a liaison with Business & IT team for Final application development as per business need. Maintained visibility to all planned and on-going modules and ensured that the impacts of these activities on the business organization are communicated to the appropriate business stakeholders in a timely manner.

Experience writing SQL queries for doing data analysis and generating reports. Provided inputs for improving business policies, procedures, system management also managed the overall business activities.

Verizon Communications, Waltham, MA Oct 2005 - Mar 2007

Business Systems Analyst/QA

Worked as a Business Analyst for the various different surveillance applications for Verizon. Projects were about Optical Network management, Transport network Hierarchy system where network failure or any other failure conditions multiple alarms are generated, ticketed and tracked until resolved. Also one of the projects was about Proactive preventive maintenance in order to avoid network failures.

Responsible for the specification and Creation of all end user hardcopy and online documentation for different user groups for Verizon communications. Creating High level documents, Architecture diagrams, BRD, SRS, FRS, UML diagrams & Visio, Architecture design documents.

Documented software requirement manuals such as Admin guides, Technical reference guides, User guides, System configuration guide, Installation manual, Troubleshooting guides, instructions and processes, writing test cases with various version controls using content management techniques.

Developed various Change Requests as per the system/product requirements and priorities. Review of milestones with the stakeholders obtaining their sign-off on the milestones and obtaining go ahead for the next phase.

Experience writing SQL queries for doing data analysis. Organized training and training material for customers, production engineers and system administrators, online documentation and slide show presentation. Provided inputs for the various testing phases and release, participated in UAT.

Worked as single-point of contact (SPOC), conduct Requirements Review Meeting on a periodic basis and provide consultancy to clients to improve the existing processes.

Communicate through the full project lifecycle including testing, issues resolution, and implementation planning, successfully communicated complicated business requirements with a variety of technical and business customers.

Sun Life Financial, Boston, MA Jul 2005 - Sep 2005

Business Analyst/QA

Responsible for Research and write operational Procedural documents for annuity product lines, such that service areas have a clear reference of responsibilities, flows, action steps, and overall service expectations associated with transactions.

Work with Subject Matter Experts (SME), Business unit representatives to review process flows, write corresponding procedures in a consistent format.

Worked on an agile development environment – consisting of many iterative releases with extensive co-ordination between the SME, developers, testers and the business analysts.

Conducted Walkthroughs and Review meetings with Business Analysts & Development team. Assisted project manager/Scrum master with the development of project schedules, documents, walkthroughs, Demo’s and preliminary design for client applications.

Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place. Documented test cases corresponding to business rules and other operating conditions.

Verizon Communications, Waltham, MA May 2004 - Jul 2005

Lead Technical Writer/QA

Responsible for the specification and Creation of all ends - user hardcopy and online documentation for different user groups for Verizon communications. Created release notes, training manuals, hardware & software guides, troubleshooting guides, instructions and processes, testing procedures, software installation and software requirements.

Developed various system flow charts in Visio and other documents to support the implementation and administration of the project. Documentation for all Graphic User Interface (GUI) screens.

Defined and structured document sets in Microsoft Word, Framemaker, Visio, Robohelp, and SQL. Performed Proofreading for surveillance system.

Created documents uploaded & maintained intranet web of Verizon communications. Organized training and training material for customers, production engineers and system administrators, prepared complete hardcopy, online documentation and slide show presentation.

Aryavart Technologies Nov 2001- Dec 2003

QA Analyst

Worked on quality Analysis. Business Strategies on Inventory Management System application and Sales Force Automation application

Analyzed Business Requirements, Functional Specifications, Use Cases and Business Rules to identify Test Requirements, Test Plans, Design Test Cases and Test Data.

Involved in Regression, UAT testing, Black box, Functional, and Smoke testing. Participated in test case review, defects review meetings and requirements walkthroughs.

Interacted with business units, developers, Business analyst to resolve technical issues. Responsible for Testing, quality assurance, documentation of Sales Force Automation application of CRM & Inventory Management System application.

YWCreations 1999 - 2001

Web Designer, QA, Content Writer – Developed 15 websites for different domain of customers.

Education:

Bachelors of Engineering in Computer Science

Diploma in Computer Engineering

Achievements:

Recognized 2016 by Verizon Executive team in helping resolve an issue for the customer/business team.

Judged Online Communication consensus judging sessions for STC, Boston Chapter from 2005 – 2008.

Trained 2015 Agile Scrum Practitioner

Trained Quality Analyst

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