Customer Service/ Quality Manager
Resume:
THOMAS A. TONDIGLIA
Stow, Ohio 44224
ttondiglia@ yahoo.com
SUMMARY: An enthusiastic and energetic project coordinator with excellent analytical, organizational and research skills in an ISO 90001, TS16949 environment. Enjoys providing technical services and training to enhance a productive working relationship with customers and employees in a team atmosphere. Highly adaptable to learning new skills and procedures.
EXPERIENCE:
07/13 –09/15 Tyler Sematic Elevator Twinsburg, Ohio
Technical Support Manager/Quality Manager/Claims:
Trouble shooting of installations and diagnostics on field issues, field reports, Customer/Employee Product Training, Customer field returns, product containment, Corrective Actions, KPI’s, Auditing of Quality Systems to ISO Standards, Environmental Health and Safety (EHS) compliance, After Sales, expediting orders, parts and inventory
7/09 – 01/13 Edmonds Elevator Euclid, Ohio
Office Manager/Lead:
Contract writing and Negotiations, Sales, Purchasing and expediting orders, Scheduling of repairs, Customer Service, Accounts Manager Web Master, Environmental Health and Safety (EHS) compliance and auditing
12/06 –01/09 Overhead Door Co. GENIE, Alliance, Ohio
Quality Manager/ Process Manager/ Regional and International:
Managed Quality Systems to ISO Standards and Relations including Summit Presentations, PPAP’S, FMEA’s, newly created Quality Systems with documentation and qualified tools (gages) for New Product Launches, Lead in developing and training of Vendor Management programs for Quality and Procurement
02/06 –09/06 Shiloh Automotive Industries, Wellington, Ohio
Quality Engineer/ Customer Service:
Implementing Corrective Actions, Plant wide Auditing of Quality systems, New Product Launches, FMEA’S, Total Quality Management (TQM), ISO TS16949, Plant wide daily rounds, auditing of systems, 8D’s, 5 Why’s and Product containment/non-conformances and expediting orders
08/02 –11/05 Tondiglia Enterprises / Priority Independence, Ohio
Owner Operator / Independent Contractor:
Customer Service, Scheduling, mapping and delivery of
Federal Bank documents, Data entry and Contract Negotiations
03/96–02/02 GE Lighting, Ravenna, Ohio
Mechanical Engineer / Quality Engineer / Six Sigma Organization:
Six Sigma tools and methodology (DMAIC), plant wide daily rounds and auditing of systems
Problem solving 8D’s, 5 Why’s, process mapping, Designed Experiments and implemented ISO systems
Customer Service, non-conformances, field returns (KPI’s), customer (CTQ’S) issues and inventory
ISO 9001/TS 16949, Technical Writing (Preventative Maintenance procedures) plant wide
Buyer (Internal, External and International) and worked with suppliers to qualify material
Client/Server, Internet technology and maintaining Windows/MS Office systems
05/84 – 03/96 Dexter Pultrusions, Aurora, Ohio
Maintenance Supervisor /Customer Service:
Purchasing, Scheduling repairs, CNC Programming, CMM (Coordinate Measurement Machine), Assisted in developing SPC programs for manufacturing, Hazardous Waste Manager, Environmental Health and Safety (EHS) companywide ISO14001compliance and auditing, Auto Cad and Board Design (dies and fixtures etc.)
06/95 – 09/95 Akron Machining Institute, Barberton, Ohio
CNC Programming Instructor:
Programming, Training and Scholastic measures
COLLABORATIVE EFFORTS:
Improved product delivery line from 64% to 95%, yielding $360,000 annual.
Worked with suppliers (Qualify material) to improve scheduling and delivery systems.
Assisted the machine acquisition team and created parts requisition lists.
Assisted in developing SPC program for manufacturing.
Implemented standard operating procedures (Manufacture Process Instructions).
PROJECT MANAGEMENT:
Lead cost savings projects dealing with manufacturing.
Lead improvement teams working on capitol tooling projects targeted towards scrap reduction.
Audited environmental RCRA and air regulations and management systems.
Developed wastewater process to meet environmental regulations.
EDUCATION:
Kent State University Kent, Ohio 44242
Computer Science
September 13, 1998- Present 3.0 GPA
Cuyahoga Community College (Hickok Satellite) Cleveland, Ohio 44113
Engineering: Mechanical/Industrial
Received perfect Attendance Award
Diploma awarded December 1989, 4.0 GPA
CERTIFICATIONS:
Maplewood Adult Vocational School Ravenna, Ohio Completed Courses 1994
Word Processing, Microsoft Windows and AutoCAD 13
ISO 9000-2 Certificate Awarded
Ford Motor Co. FMEA Certificate Awarded
State Of Ohio D.O.T (Hazmat)
Hazardous Waste Management Program
Certificate Awarded (Updated to Present)
Industry Commission of Ohio
Safety and Hygiene
Certificate Awarded
CORPORATE DEVELOPMENT COURSES:
Business Writing Six Sigma Quality Training
Team building Impact Analysis
Leadership Thremwood CNC programming Project Management SPC Training
Capital Finance Fundamentals Peer Review Panelist
ISO 9000-9001-2, 2008 Kaizan / 5S
RELEVANT COURSE WORK AND COMPUTER EXPERIENCE:
Design and Control of Mechanical Systems Minitab (SPC)
Fracture and Stress Analysis Ulead Photo Impact
Microsoft Office 2002/2010 Applications (All) Photo Studio
Auto Cad LT release 2007 Visio
Web Express JD Edwards
MANAGEMENT EXPERIENCE:
** Quality Manager *** Inventory Control
*** Small Business Manager *** Purchasing (Buyer)
*** Quality Control (Six Sigma) *** Auditing
*** Payment Approvals/Expediting orders *** Technical Writing
*** Computer Systems *** Customer service
*** Accounting (Accounts Rec. /Pd) *** Sales/Customer Service Administrator
*** Material Coordinator (E H S) ISO 14001 *** ISO 9000-1, (Maintained)
*** Quality Training *** Product Training
*** Product Non-conformance (NC’s) *** Supervised Teams of 2 to 30
** ISO TS16949 *** Engineer Change Notices (ECN’s)
*** Environmental Health and Safety (EHS)
* 2-4 Year, ** 5-10 Years, *** 11 + Years
Contact this candidate