Customer Service Office

Kristine Weber

**** ******* **** #* ******, UT **050

*****************@*****.*** 385-***-****

SUMMARY

Extensive experience in customer service and professional client retention with the ability to resolve problems by identifying available resources. Capable, dependable, positive self-starter, always ready to learn something new.

SKILLS

Computer Interpersonal Office Specialist

Microsoft Word SAMS Detail Oriented General Office

EXCEL Proficient Customer Service

Outlook Dependable Problem Resolution

Windows Strong Work Ethic Professional

Data Entry Resourceful Ten Key 225 spm

Internet Knowledge Adaptable Keyboarding 45 wpm

PROFESSIONAL EXPERIENCE

Advantage Tree Care - Salt Lake City, UT May 2013 to present

Office Manager

Account Receivables

Account Reconciliation

Process, input and track invoices and contracts

Customer Service

Quickbooks – Enter billing information and expenses

Daily deposits

Discover Card – West Valley City, UT 2012 to May 16, 2013

Customer Service Engagement – Billing Assistance Specialist

Assist customers with issues regarding billing, charges, and account discrepancies, file disputes

One stop customer resolution

Follow processes to ensure customer resolution and satisfaction

Provide management with feedback on policies and procedures

Ridge Valley Exteriors – Nashville, TN 2011 to 2012

Residential Exterior Sales

Meet with homeowners and complete property damage assessments

Prepare estimates in AccuLynx and complete proposals

Advocate as contractor for homeowners meet with insurance adjusters

Follow through with sales to production of job and materials

Walk customers through and handle all insurance aspects of homeowner claims.

Salt Lake County – Mount Olympus Senior Center, Salt Lake City, UT 2007 to 2011

Office Specialist

Supervise 12 volunteers including scheduling and training.

Create and maintain reports for Salt Lake County’s financial records.

Complete general office including answering phones, scheduling, faxing, copying and filing.

Create and manage procedural manuals in EXCEL and / or Microsoft Word.

Create memos, flyers, plan trips and calendars as well as other office correspondence.

Complete cash reconciliation and daily deposits. Submit and manage all office orders online.

Affiliated Computer Services, Sandy, UT 2002 to 2005

Lead Senior Customer Service Representative,

Answered incoming calls and resolved various customer concerns.

Verified and processed invoices for payment.

Communicated with managers and customers to address late payments, transmitted information to make needed changes in account and billing information.

Served as Team Lead to oversee work assignments. Trained new employee’s .

Developed and revised written protocols for service agents and trained staff.

Smith’s Food & Drug, Salt Lake City, UT 1990 to 2000

Distribution Center, Procurement Analyst,

Served 250 Smith’s Food Stores in distribution of non-food items based on store sale history and distribution policy.

Scheduled vendor meetings and maintained service level reports.

Handled in-coming calls from corporate offices and store management.

Set up accounts and letters of credit for vendors with financial institutions. Developed written business correspondence, and worked with employees and store managers to address issues and facilitate resolution of problems.

Executed daily distributions through mainframe to all stores

EDUCATION

Salt Lake Community College, Salt Lake City, UT

Customer Service Course

Medical Office / Coding, and Health Unit Coordinating. Medical Terminology Anatomy

Salt Lake Community College, Salt Lake City, UT

Health Unit Coordinator Certificate

Horizonte Institute and Instructional Training

High School Diploma

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