Customer Service Human Resources

Location:

Warner Robins, GA

Salary:

30,000.00

Posted:

June 02, 2016

Contact this candidate

Resume:

Andrea P. Parris

*** ********* ***** • Warner Robins, GA 31088 • Tel: 210-***-****

**** *** ***** • Schertz, TX 78154 • Tel: 210-***-****

E-Mail: ****************@*****.***

SUMMARY OF QUALIFICATIONS

•Highly Skilled and Astute Leader • Educational Background in Special Education, Early Childhood and Liberal Arts • Vast Experience in Office Administration, Clinical Staff Management and Human Resources • Proficient Multi-Tasker with Excellent Communication Skills • Computer Literate with Knowledge of Various Software Applications • Self-Motivated with Strong Work Ethic • Team Oriented

EMPLOYMENT HISTORY

02/16 Present ALORICA, Universal City, Texas

Temporary: Customer Service Representative

Duties: Assisting Frontier customers with service related requests in a telecommunications environment

• Ensuring and demonstrating subject matter expertise for video, voice and internet services

• Adhering to an attendance schedule without deviations and providing consistent quality assurance

11/15 12/15 AMAZON, Schertz, Texas

Temporary: Human Resources Operations Administrator

Duties: Providing administrative support for the Human Resources function in the areas of payroll, compensation/benefits, HR operations, employee relations, and training

• Point of contact and subject matter expert for HR Ops in Fulfillment Center

• Maintaining employee files and confidential records, executing data entry, compiling reports and formulating statistical spreadsheet data with graphs and pivot tables for staff and management

• Supervising employee occurrences and coordinate with Labor Contract Agencies to maintain safety

• Preparing progress reports (i.e: turnover and on premises) without discrepancies

• Constructing full-time and part-time equivalent reports for attendance and work load calculations

02/15 05/15 ALAMO COLLEGES, San Antonio, Texas

Temporary: Executive Assistant for Vice Chancellor of Student Success

Duties: Fulfilling a variety of highly complex secretarial and administrative support duties in the Offices of the Vice Chancellor of Student Success to systematize and facilitate a smooth operational flow

• Reorganizing and maintaining district wide documentation in a confidential and identifiable manner

• Utilizing effective communication skills with students, administrators and other professionals regularly

• Embracing and executing key processes by applying higher critical thinking skills to support the mission

• Identifying, and implementing the 7 Habits of Highly Effective People as an institutional culture

09/13 02/15 BELK, INC., New Braunfels, Texas

Michael Kors Specialist

Duties: Establishing rapports with customers in a professional and courteous manner

• Meeting monthly sales goals of 40K; thereby earning sales bonuses and qualifying for Specialist Status

• Gathering one credit card information per five hours worked – surpassing corporate goals of 1:18

• Receiving multiple Certificates of Appreciation for relentless customer care in a 14 million dollar store

04/12 04/13 THE SCOOTER STORE, New Braunfels, Texas

Senior Appeals Administrator, II

Duties: Performing complex secretarial and administrative support to Medicare reviewers and affiliates

• Proficiently responding directly to audits from Medicare and its affiliates to meet critical deadlines

• Preparing and proofreading documentation for Share-Point submission and timely responses

• Updated various Excel spreadsheets, E-Queue System Database and other spreadsheets daily

• Training support staff to execute service-type additional documentation requests processes

• Enforcing and implementing Health Insurance Portability and Accountability Act (HIPAA) Laws

• Daily communicating effectively with others regarding updated statuses and new deadlines met

Andrea P. Parris

304 Clairmont Drive • Warner Robins, GA 31088 • Tel: 210-***-****

1008 Oak Ridge • Schertz, TX 78154 • Tel: 210-***-****

E-Mail: ****************@*****.***

02/11 02/12 JUDITH HACKETT, MD, New Orleans, Louisiana

Human Resource Manager/Executive Assistant

Duties: Managing six staff members and ex-terns in a medical environment

• Processing re-credentialing applications as a liaison for the Primary Care Physician

• Filling in monthly forms for Medicare, Medicaid, Pharmaceutical Management and others effectively

• Retrieving and updating data for licenses, immunizations, trainings and physician referral requirements

• Advising Medical Assistants on key processes in compliance with state and local standards

• Complying with Drug Enforcement Administration inquiries on behalf of the primary care physician

• Advising staff on strategies to address patient/customer complaints and patient verification processes

• Developing monthly capital and operating budgeting plans by balancing the operational account

• Supervising outreach services for HIV screening, and Well Childcare services

• Arranging travel and accommodations, scheduling meetings and luncheons for medical professionals

• Increasing practice assets by $10K per month by properly submitting Home Health billings

• Providing complex technical support to electronic medical records technology partners to ensure meaningful use and system reliability

• Creating and maintaining employee personnel files with discretion and confidentiality

03/07 09/10 WORD IN SEASON MINISTRIES, Warner Robins, Georgia

Executive Administrator

Duties: Performing a plethora of secretarial duties for leadership and parishioners with confidentiality

• Proofreading correspondences; coordinating travel and meeting schedules for executive leadership

• Creating Standard Operation Procedures for personnel

• Tracking project activities; negotiating contracts, and submitting documents for website updates

• Organizing documentation to generate accounting reports

06/08 03/09 KOHL’S DEPARTMENT STORES, Macon, Georgia

Human Resource Generalist

Duties: Producing expense reports and reconciling confidential credit card information

• Performing background checks, screening and initiating hiring and new insurance enrollees processes

• Organizing new hiring packets, security badges; and presenting new hire orientation briefings

• Processing payroll and reconciliations for over 350 personnel by calculating hours worked via KRONOS

• Receiving and calculating multiple requests for accrued vacation time, sick time and personal time off

• Creating and maintaining employee records with separate medical records for HIPAA Compliance

• Effectively explaining health benefits, company goals and policies to new employees

• Analyzing manpower performance for managerial review and advising disciplinary measures

• Assisting managers with disciplinary actions according to employee handbook guidelines

01/06 10/09 FREEDOM REALTORS OF MIDDLE GEORGIA, Warner Robins, Georgia

Acting Accountant/Office Manager/Real Estate Agent

Duties: Maintaining customer/client confidentiality, and meeting sales and listing goals

• Completing salesperson training, testing and continuing education licensure requirements

• Tracking building project activities and obtaining proper legal documentation

• Coordinating business related technology requests according to customer portfolio preferences

Andrea P. Parris

304 Clairmont Drive • Warner Robins, GA 31088 • Tel: 210-***-****

1008 Oak Ridge • Schertz, TX 78154 • Tel: 210-***-****

E-Mail: ****************@*****.***

• Scheduling city inspections for permits, overseeing buyer walk-through repairs, confirming insecticide treatments and other cosmetic/structural work on rental and for sale properties for property conveyance

• Providing efficient customer service, and demonstrated clear understanding of all applicable Georgia State Real Estate laws and regulations

03/04 01/06 NEW HOPE INTERNATIONAL, Fort Valley, Georgia

Executive Assistant

Duties: Proofreading executive correspondence and arranging executive business travel reservations

• Researching, tracking and compiling pertinent demographic data, and establishing SOPs for volunteers

• Initiating benevolent food bank efforts and collaborated with staff and departments on special projects

03/03 03/04 COX COMMUNICATIONS, Warner Robins, Georgia

Account Representative

Duties: Performing a complete range of receiving, processing and balancing bill payments from customers

• Analyzing and evaluating customer service processes while training new employees

• Coordinating business and residential technology requests according to customer’s subscription plans

• Handling equipment for sales and rentals; while assisting Branch Management with tracking sales, public promotions, and employee incentive activities

EDUCATION

GRAND CANYON UNIVERSITY, Phoenix, Arizona

Core Courses, Completing Hours toward Bachelor of Science in Education/ Special Education

FORT VALLEY STATE UNIVERSITY, Fort Valley, Georgia

Basic Courses, Completed Hours toward Bachelor of Science in Education/Special Education

MIDDLE GEORGIA TECHNICAL COLLEGE, Warner Robins, Georgia

Basic Courses, Completed Hours toward Certificate in Early Childhood and Education

BOROUGH OF MANHATTAN COMMUNITY COLLEGE, New York, New York

Basic Courses, Completed Hours toward Bachelor of Arts in Liberal Art

SKILLS

• 4DX • Microsoft (MS) Windows/Office Suite 97-2010 (MS Word, MS Excel, MS Publisher, MS Access, MS PowerPoint), Adobe • Health IT, Electronic Medical Records (CARE360) • HR Software (Oracle PeopleSoft, KRONOS Management, Lotus Notes) • Accounting Software (Real Ledger, QuickBooks, Membership-Plus Software) • 60 wpm – typing

TRAINING

Title 7; Family Medical Leave Act (FMLA) Compliance; and American Disabilities Act (ADA); Occupational Safety and Health Administration (OSHA) Compliance; Health Information Portability and Accountability Act of 1996 (HIPAA); Job Readiness Training Program; Louisiana Immunizations Network for Kids (LINKS); Real Estate License, Georgia Board of Realtors Multi-Listing Service; Third Party Billing (MEDTOPIA); International Classification of Diseases (ICD-9)

Andrea P. Parris

304 Clairmont Drive • Warner Robins, GA 31088 • Tel: 210-***-****

1008 Oak Ridge • Schertz, TX 78154 • Tel: 210-***-****

E-Mail: ****************@*****.***

REFERENCES

Jewell R. Sconiers

Kathleen, Georgia

Tel: 478-***-****

E-Mail: ******.********@******.**.***

Tangala Walker

Bonaire, Georgia

Tel: 478-***-****