Customer Service Sales Representative
Resume:
MAIKO LOREUS
Orleans, Ontario K*E 2C7
Home: 613-***-****
Cellular: 613-***-****
E-Mail: *************@*******.***
SUMMARY OF QUALIFICATIONS
More than five years of experience in the Customer Service.
Diploma in Business Administration and Bachelor of Administration with a specialization in finance being obtained.
Excellent mastery of the French language as mother tongue and English as a second language.
Strong knowledge of generally accepted accounting principles in financial transactions.
Professional oriented on the needs of the customers and on an individualized response to their expectations for an optimum and efficient utilization of the products and services offered.
Having a security clearance level reliability at the federal government.
PROFESSIONAL EXPERIENCE
Finance
Develop schedules financial, budgetary and tax.
Analyze, diagnose and examine the reports of the financial statements.
Identify the needs of customers and provide the services and products to meet their profile
Produce reports of tax for individuals and businesses.
Advise customers on their retirement plans according to the evaluation carried out in advance and drafting reports of personal financial planning.
Administration
Establishing the agendas; organize meetings, taking notes fast with the help of Microsoft Word.
Perform a complete process of staffing from the drafting of the job description, to the recruitment of the candidate in passing by the sorting of the nominations and the development of grids of the questionnaires for the passage of interviews in having uses the program of Excel, Word.
Act as president and treasurer for the account of a non-profit organization using the Excel software.
Manage an annual budget of $5,000 for the organization of recreational outings for young people by using Excel.
Maintain the confidentiality of customer information at any time according to the internal regulations.
Process transactions in cash, credit and debit card and regularize the returns by using the Excel program.
Pass the commands of equipment and supplies and ensure the follow up to the delivery.
Manage the inputs and outputs of the inventories.
Inspect the new shipments of foods, crediting the damaged foods and remove a request for replacement.
MAIKO LOREUS
207 Cattail Way
Orleans, Ontario K1E 2C7
Home: 613-***-****
Cellular: 613-***-****
E-Mail: *************@*******.***
Administration (continued)
Experienced on the system SGI data base of the Federal Court of Appeal for the search of the records, scanned and localized by location using the specific codes.
Prepare the duplications and the documents of judges for the hearings of the Court of Federal Appeals by using the photocopier, the digitizer and the computer for the SGI program of Federal Court of Appeal.
Ability to deal with the e-mails via intranet and external in effectively responding to requests and messages.
Work in an office with confidential documents in having the security side level reliability at the federal government.
Create tables, write notes of services, letters, memos, requests, spreadsheets, make presentations for clients, achieve the financial statements, personal budgets, balance sheets and entries on the accounting data by using Word, Excel, Power point, internet, SGI of the Federal Court of Appeal.
Customer Service
Manage incoming and outgoing calls of internal and external customers
Perform the opening of new accounts customers
Ensure the monitoring and the protection of a property of precious arts and of personal property of customers
Escort guests in the sections of the confidential documents
Monitor the machines for automatic payments, assist customers during the payment of parking, receive payments manually and enter the report of transactions.
Technician in information
Troubleshoot computers,install the Microsoft software Windows (98 to Windows 8), Microsoft Offices .
Install computers, cables and make the connections in the homes, offices and schools.
Voluntary Work for the development of Haiti (VDH)
Trainer and educator program of sexual education, prevention of STIS/HIV/AIDS, early pregnancy and drug abuse.
Trainer for young people in small business, and leadership.
General Hospital (Université d’état d’Haïti)
Support Clerk.
Data entry, files research.
Answering the phone for inquires information.
MAIKO LOREUS
207 Cattail Way
Orleans, Ontario K1E 2C7
Home: 613-***-****
Cellular: 613-***-****
E-Mail: *************@*******.***
Career Path
Office Clerk support. 2014
Administrative Services of the judicial courts
Clerk of Accounts Payable 2013
Canadian Tire Corporation
Assistant sales representative 2013
GK Services
Driver and representative of sale 2011
Orleans Fresh Fruit
Protection services 2009
The National Gallery of Canada
Trainer of staff / Responsible for Body 2008
Mc Donald Restaurant
Trainer in videography and in Mounting 2002
TV-Nice Video Production
Voluntary Work for the development of Haiti (VDH)
Trainer and educator 2000
Support Clerk
General Hospital (Université d’état d’Haïti)
EDUCATION AND VOCATIONAL TRAINING
Diploma in Business Administration 2013
The Cite collegial
Certificate in First Aid and resuscitation Cardio-vascular (C-level) 2012
The Red Cross
Certification in computing technical 2005
UNASMOH University
References available upon request.
Contact this candidate