Customer Service Manager
Resume:
Kim Davis
Murfreesboro Tennessee
acu2ba@r.postjobfree.com
Objective: I am looking for a new challenge that will enable me to further develop my leadership and customer service skillset. Seeking employment where I can utilize my background in office management, customer service and operations to add value in multiple areas of an organization.
Experience:
Fortis Manufacturing Stamping plant Aug 2014 to Present
QA, Shipping and receiving
ModusLink PTS 2008-2014
Client services manager / Account Rep
Assist in managing the day to day business activities of multiple clients and executing to contractual SLA
First article preparation using standard Bill of Materials and client specifications
Manage intuit quickbase logs which are used to track defects, opportunities, first articles and breaks within the process
Internal ISO auditor
Utilize SAP to track billing, material, production, shipping and create client authorized RMA’s
Work in a cross functional roll to support all areas of the business as needed
Shipping and Receiving Lead
PTS Fulfillment/Tech lead, oversee team of 25 associates
Lead board repair team in daily activities including teardown, diagnostics and repair
Reverse Logistics Line Lead; manage daily activities for the grief team
Forklift Certified
Return Authorization quick base management
RL research for grief records and inventory discrepancies
Balance ERP systems for Shop Order and inventory accuracy
Participate in Continuous Improvement projects through Kaizen projects
Experience with Microsoft Word/Excel, Outlook
Ross Dress for Less 2001-2005
Store Manager
Responsible for meeting sales goals, budget objectives and inventory shrinkage
Oversee daily operations of sales team, Human resources and administrative duties
Delivery Express Expedite Freight Company 1997-2001
Office Manager
Office/Account Manager
Managed 5 office associates and handled dispatch for up to 30 drivers
Responsible for accounts receivable and Customer service
Balance Reports with our Factoring Company and their accounting department
Meijer Department Store Rochester Michigan 1985-1995
Area Supervisor
Supervised Women’s, Men’s and Children’s shoes, Health & Beauty, Cosmetics, Stationary, Home, Pharmacy and receiving departments over a ten year span
Responsible for Human Recourse’s including scheduling and payroll of department associates
Managed Inventory including pricing, presentation and shrinkage
Worked directly with vendors to aid overall sales, including presentation and return authorization
Education: General Education Diploma
Team Leadership Training and Development (Meijer Department Store
Personal Development Training (Meijer Department Store)
5’s Training (ModusLink)
ISO9001 Internal ISO auditor certified (ModusLink)
ISO14001 (ModusLink)
Kaizen Participant
Interests: Learning new processes and continuing to develop my skills.
References: Available on request
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