Customer Service Human Resources
Resume:
DANIELLIGHTLY
**** ***** **. ********* **.*****
Ph.: 910-***-****
*************@*****.***
SUMMARY:
Seasoned Representative with 2 years of experience in a fast-paced Call Center.
Excellent Interpersonal and Organizational skills.
SKILLS:
Customer and Personal Service Active Learning
Service Orientation Reading Comprehension
Time Management
EXPERIENCE:
Customer Service Representative Oct 2015 Present
Teleperformance Eagan, MN
Responsible for answering United Healthcare customer questions, pertaining to product
Information, benefits, claims resolution, eligibility and billing questions in a call center
Environment.
Provided information and education to customers, as appropriate, about a variety of
Health, financial, and self-service programs.
Video Repair Representative 1 Mar 2014 Nov 2014
Charter Communications Rochester, MN
Inputting customer info while troubleshooting and resolving technical issues with
equipment.
Check to ensure that appropriate changes were made to resolve customers'
problems.
Refer unresolved customer grievances to designated departments for further
investigation.
Production Assistant Oct 2013 Mar 2014
Date Dairy Farmers of America Zumbrota, MN
Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of
Materials and meet production schedules.
Record production data, including volume produced, consumption of raw materials, or
Quality control measures.
Examine documents, materials, or products and monitor work processes to assess
completeness, accuracy, and conformance to standards and specifications.
Production Assistant Aug 2010 Sep 2011
John Deere/Hitachi Winston Salem, NC
Monitor and adjust production processes or equipment for quality and productivity.
Set up and operate production equipment in accordance with current good
manufacturing practices and standard operating procedures.
Requisition and maintain inventories of materials or supplies necessary to meet
production demands.
Gilbarco Vender Root Greensboro, NCApr 2010 Jul 2010
Read and analyze charts, work orders, production schedules, and other records and
reports to determine production requirements and to evaluate current production
estimates and outputs.
Obtained raw materials, production processes, quality control, costs, and other
techniques.
Production Assistant Mar 2010 Jul 2010
Dell Computers Winston Salem, NC
Monitor and adjust production processes or equipment for quality and productivity.
Set up and operate production equipment in accordance with current good
manufacturing practices and standard operating procedures.
Requisition and maintain inventories of materials or supplies necessary to meet
Production demands.
Account Representative Feb 2000 Sep 2008
Stacey Greenhouse Winston Salem, NC
Read and analyze charts, work orders, production schedules, and other records and
Reports to determine production requirements and to evaluate current production
Estimates and outputs.
Confer with other supervisors to coordinate operations and activities within or
Between departments.
Direct and coordinate the activities of employees engaged in the production or
Processing of goods, such as inspectors, machine setters, and fabricators.
Cargo Operator Aug 1995 Apr 2000
North Carolina State Port Authority Wilmington, NC
Keep records of all goods shipped, received, and stored.
Enter shipping information into a computer by hand or by a hand-held scanner that
Reads bar codes on goods.
Check import or export documentation to determine cargo contents and use tariff
coding system to classify goods according to fee or tariff group.
Recruiter Mar 1993 Jul 1995
Construction Craft Services Wilmington, NC
Prepare or maintain employment records related to events such as hiring,
Termination, leaves, transfers, or promotions, using human resources management
Interpret and explain human resources policies, procedures, laws, standards, or
System software.
Regulations.
Hire employees and process hiring-related paperwork.
EDUCATION:
Studies: Liberal Arts and Marketing
Rochester Community College
Liberal Arts and Marketing
Studies: Industrial Psychology
Winona State University
Industrial Psychology
COMMUNITY SERVICE:
Volunteer, Habitat for Humanity, 2009
REFERENCES:
Are available on
AWARDS:
Top Performer, Inside Sales Team, 2007
Jan 1991
Rochester, MN
Jan 1991
Winona, MN
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