Operations Management

Stephen Lamar Turner

**** ****** ******** *****, **** NC 27539 919-***-**** ****@*******.***

Professional Profile

Customer Service and marketing executive with proven leadership and service accolade’s. Services include account management, personnel management, managed services and technical sales.

Objective is to establish morale, trust, and leadership, within any organization. Work Experience

Chrysler Inc., Detroit, MI 10/2009 - Pres

Senior Director of Operations

Develop and manage the approved Plant budget to ensure adherence. Manage material, work in process inventory, production cost for all finished goods and quality of finished goods.

Manage in plant inventory levels (materials, and guidelines to World Class Manufacturig).

Customer service levels (on time delivery, customer complaints and etc.) Goals to meet or exceed plant safety performance standards. Production capacity and flexibility to handle various changed in production needs. Attainment of all Plant Operation Key Performance Indicators (KPI’s). Manage staffing levels - use of regular staff and temporaries to ensure availability of needed labor, without incurring overstaffing or understaffing costs. Guide the implementation of and effective use of Production System within the program delivery guidelines.

Development and implementation of projects for equipment, process and people performance improvement in the areas of safety, product cost, delivery, and quality. Lead and/or participate in delivering the results of special individual or team projects as assigned by the VP of Operations.

Drive improvements in the areas of Safety, Quality, Productivity, Service, and Inventory performance.

Establish and maintain a personal presence on the shop floor - open an effective and positive culture of communications with all regular and temporary staff so that all employees are willing and able to communicate to the Vice President of Operations all suggestions, ideas, concerns and any other important information. Ensure that all employees have development plans established and there is proactive training and activities in place to ensure that all employees are incited to take actions to reach his/her full potential as an employee. Manage all management and supervisory staff to ensure that objective, fair and honest performance evaluations and personnel improvement plans are developed and communicated in accordance with policy, without delay when required. Northwest Airlines, Detroit, MI 1/06 - 9/2009

Director of Customer Service/ International Operations Customer service manager responsible for all aspects of the daily operation. Ensure all employees follow FAA mandated rules and regulations. Primary focus is to direct, lead, and manage all ground operations and customer service concerns.

Daily review of management sales, operational sales, and corporate goals. Directs operational business and budget strategies to support the daily domestic, and international operation. Includes developing business to business relationships with potential clients and vendors for continuous business and future revenue.

Involved with direct marketing of NWA Trans Pacific, European, and Caribbean destinations which includes marketing strategies for worldwide consumers and customers.

Manager of multiple projects in a senior leadership role, focusing on revenue sales, and enhancing airline revenue for international and domestic product.

Organizational manager responsible for building airline depth. Requires frequent travel to all destinations for compliance within the operational goal.

Innovative creative leader with a history of marketing, sales, and management experience within a corporate environment.

Focus is to provide and maintain the best customer service experience possible. Midway Airlines, Raleigh, NC 8/98-10/05:

Director of Customer Service, Operations General Manager Airlines operations manager.

Responsible for flight configuration and technical support. Technician responsible for flight data, security, and Cisco Systems technology translations within the daily operations of Midway Airlines. Advise dispatch of flight information and departures. Ground Security Coordinator certified

Complete and restore marketing procedures and strategies. Send and respond to tracing messages.

Advise and regulate FAA procedures within Midway Airlines. Designed technical website strategy to increase internet sales within the sales/ marketing staff.

Manager for all customer service related issues.

Facilitate on time performance.

Coordinate hub training and oversee E-ticketing, controllable documents, and local vendors.

Director and lead of all salaried and management employee. General manager responsible for all aspects of the daily operation. Cisco Systems, Inc. -RTP, NC-8/98-8/01:

Service Relations/ Sales Engineer

Provided technical sales and contract support for Cisco’s worldwide customer base. Responsible for registering Smartnet contracts.

Consistently exceeded six figure team quotas by 110% over Q1/Q2/Q3/Q4 ’99, ‘00. Provided daily phone coverage from 8am-12pm, handling 25-30 sales calls per day. Knowledgeable on all levels of Cisco Smartnet services: Basic, Premium, and On-site. Knowledgeable on “CSM query tool” (used for contract status queries). Developed CRC Network Academy Training, LAN/WAN.

Managed Cisco Sales and business partners to increase the sale of Cisco products and services.

Network specialist that provided support to small and medium-sized clients in risk of cyber crime and other forms of security-related threats. Internet security trained in all aspects of access control, malicious code, auditing, and social engineering. Communication and Infrastructure security within email, remote access, web, security topologies, and intrusion detection. Advisor to standard protocol, suspension, renewal, key usage, and disaster recovery within the company or individual policy and procedures. Foundation Health, Inc. -Miami, FL - 12/95-8/98:

Sales/Marketing Manager

Managed a sales team of service representatives, and large accounts throughout the Ft. Lauderdale to Miami area.

Developed and maintained Florida’s largest HMO development/sales/marketing team. Helped to increase company revenue 7.5 percent.

Responsible for department recruiting.

Accountable for submitting quarterly business plans and maintaining updated account profiles.

Oversaw new customer development to maintain existing accounts and customer base. Increase annual revenue, assisted other management teams in developing, and refining sales strategies, as well as implementing tactical action plans. Directed sales team to achieve a quarterly six figure quota. Technical Skills

Eudora Pro, CSM query tool, Netscape, CCO, LAN/WAN Cisco Systems CCNA trained and certified

Microsoft Tools

Internet Explorer

Education

Clemson University, Clemson, SC

B.A., Sociology, 1995 and B.A., Financial Management, 1995 Dean’s List, 1993-1995

Presidential Judicial Board, 1993-1995

College Experience

Clemson University IPTAY Student-Athlete Advisory Board IPTAY Student-Athlete Advisor

Worked with fellow students, athletes, IPTAY staff, and council to establish various youth programs for Community and University functions. With the assistance of current and alumni athletes, assisted in scheduling local and university events. Activities

Clemson University Football-Outside Linebacker, 1991-1995 Fike Recreation Center -Personal Trainer/Aerobics Instructor Sociology Club - 1993-1995

Student Government

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