Manager Secondary School

MAYANK BHATNAGAR

** *********** ***** ******** ******* L6Y4V6

289-***-**** (Res), 647-***-**** (Cell)

E-MAIL: ***********@*****.***

CAREER OBJECTIVE:

To be associated with a progressive organization which can provide me with a dynamic work sphere to extract my inherit skills as a professional, use and develop my aptitude to further the organization’s objectives and in process attain my career goals.

KEY COMPITENCIES

• Superior knowledge on AR, credit collection regulations & analysis, risk, reconciliation

• Managed payment transactions, legal & small claims court matters, bankruptcy documents

• Possess “think out of the box” approach client

•

• service, relationship building, & flexible.

• Strong problem solving, critical thinker, planning and organizing skills projects tactfully

• Able to work well under pressure, tight deadlines. manage multiple tasks & project

• Capable to work well with client specific program in a corporate environment

• Strong knowledge of system software: AS400, SAP Jonus, JD Edward MS. Office, Great Plains Dynamics, ACCPAC, Equifax, Visions, Maestro,

EMPLOYMENT HISTORY:

GHD Limited

Credit Collection Analyst Feb. 2015 – Till Date

• Develop and maintain key account relationships with project managers in support of company goals, credit policies

• Handle & Manage outbound & inbound communications from customers or dealer groups related to the set-up or amendment of contracts.

• Manage & process vendor invoicing, A/R, government keys accounts budget integration & WIP report approval, yearend budget report

• Process complex billings, refunds, reconciliation, proposal writing, conducting finals on approved invoices thru IT systems

• Work with various departments to ensure project orders are followed thoroughly & timely

• Approve employee timesheets and make adjustments & reconciliations as directed by PM & senior management

• Manage a team of officers with all activities for various spectrum of clients

• Follow proper guidelines on record keeping & confidential client records KPI & KYC regulations

• Responds to verbal/written inquiries in accordance to credit/collections laws with lawyers, receivers, trustees and secured creditors

• Prepare journal entries & adjustments, prepare legal and bankruptcy documents as required

• Approve payments overrides; correctly notate the account by taking appropriate action(s) as necessary

• Perform any other functions, which may be assigned from time to time.

Cash Money Cheque Cashing (CMCC)

Recovery Analyst Aug. 2013 – Sept. 2014

• Supervise a team of Collections reps to maintain highest service levels & customer satisfaction.

• Be a part of preliminary & secondary interviews with collection manager & director

• Contact clients who are required to make settlement and place deposits with the branches

• Act as a support member for IT integration, development & building management meetings

• Produce ad-hoc scenario based reporting and analysis as requested by senior management.

• Be a front line support for inquiries/requests via telephone & by electronic means as per guidelines

The Miller Group

Senior Account Coordinator Feb. 2013 – July 2013

• Identify and help solve billing & budget problems & ticket investigation, provide support customers and contractors with completed WSIB, Insurance, Stat Dec forms.

• Process new credit applications by obtaining sufficient information to access the creditworthiness of new and existing customers and maintain credit hold lists, bank runs, bank account audits, bank account updates.

• Credit Monitoring and Maintenance, GAAP policies & credit limits, credit risk, IT & risk support

• Provide support to divisional controller by updating customer accounts, payment & recoveries spreadsheets for quarterly results

Citigroup Nov 2007- Jan 2013

Cost Accountant Jan. 2012 – Jan. 2013

• Resolve trade discrepancies for complex trade queries, ensure internal SLA’s are met

• Prepares a monthly inventory valuation for all services held by the AI Division

• Provide support to divisions by updating customer accounts and assist in financial reconciliation

• Follow up with Investor relation managers on SLA & client feedback service forms

• Process transaction is USD, CDN & other international currency

Collection Team Lead (Promoted) Dec. 2009 – Dec. 2011

• Respond and investigate retail credit card clients and branch inquires related to account balance and billing and collection concerns.

• Handle inbound/outbound escalated & irritated calls and assist agents with new collection strategies.

• Monitor client situation on a regular basis & recommends appropriate course of action

• Refer files to management for proper legal action, settlements collection agencies on a timely basis

Collection officer/Skip Trace Specialist (Promoted) Nov. 2007 – Dec. 2009

• Negotiate payment arrangements assist back end dept. with the complex accounts and escalated calls.

• Monitor clients credits thru Equifax & other reporting information for clients interest

• Assist in office support teams by updating databases on various platforms

ACHIEVEMENTS:

• Top employee of the year at Citi Financial Canada (Nov 2010)

• Awarded a Certificate of Recognition from the City Of Mississauga (May 2005)

• Award of Distinction from Peel District School Board (April 2005)

• Awarded a P. Perera Scholarship from Lincoln M. Alexander Secondary School (June 2005)

EDUCATION:

• Bachelor of Commerce Degree (Post Diploma) Mar. 2014- Current

• Certified Credit Professional (CCP) Dec. 2013- Current

• Business Administration Diploma Dec. 2012

• Lincoln. M. Alexander Secondary School Diploma Sept. 2001- July 2005

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