Customer Service Sales
Resume:
Vitalii Alimov
**, ********** ********, ***********, ** M1E 4C5
***************@*****.***
OBJECTIVE
Interested in applying my knowledge in Sales, Account Management and International Investment/Trade Law in a position that requires flexibility, adaptability and dedication to achieve results for an organization.
Skills
1 year of experience in customer service/administrative field in the oil and gas industry.
In depth knowledge and experience of current customer service/administrative best practices and industry trends in oil and gas industry.
Experienced in facilitating day to day administrative activities and customer service initiatives.
Proven ability to handle external and internal correspondence within and outside the Department.
Strong interpersonal skills and effective people management abilities.
Fast learner who can do multitask with accuracy and demonstrates attention to the details in fast – paced and diverse environment.
Multitasker
Fluently knowledge of English, Ukrainian, Russian languages, elementary Hindi. TECHNICAL SKILLS
Microsoft Excel, Word, Power Point, Outlook.
Megapolis documentation / database system
Envision Marketing System
Salesforce CRM system
EDUCATION
Post – Graduate Certificate; Marketing – Sales & Account Management Centennial College, Scarborough, ON September 2015 – April 2016 Relevant courses:
1. Case Analysis and Metrics
2. Professional Selling
3. Strategic Account Development
4. Sales and Account Management
5. Ethics and Negotiations
6. B2B Marketing
Masters of Civil Law
Kyiv National University, Ukraine September 2013 – June 2015 Bachelor of Law
Kyiv National University, Ukraine September 2009 – June 2013 WORK EXPERIENCE
International Summer Program in Outer banks, North Caroline “Work and Travel in the USA” Internship May 2012 – August 2012
Ice cream seller on the truck
Generated 35, 000 USD profit for the company
Managed ice cream inventory for the truck on the daily basis
Conducted direct sales
Prospect for new customers, acquired 400 new customers
Performed cashier/bookkeeper duties
Associate in Mediation and Restructuring Department January 2013 – February 2014 International Law Firm “Integrities”
Performed personal negotiation with 100 debtors over the phone/face to face
Collected outstanding debt resulting in 500 000 USD for clients
Provided client support to international credit/insurance agencies Sinosure, K-Sure
Prepared case reports for international clients
Drafted legal documents for clients under the supervision of senior colleagues
Conducted in – depth financial research of debtors
Assisted in writing press releases for law journals
Assisted senior colleagues in business meetings with clients Client Support Representative July 2014 – July 2015 NJSC Naftogaz of Ukraine, Ukraine
Experienced in providing client support over the phone/face to face to 150 industrial clients over five regions of Ukraine
Audited documents that prove facts of gas shipping to customers
Prepared litigation documents for Legal Department
Prepared reports regarding clients gas consumption
Managed customer database to deal with day to day issues
Experienced in handling internal and external correspondence
Understood the importance of time management in processing information Volunteer work
Supervised a district commission during Election day to Ukrainian Parliament (2014).
Assisted in organizing an event Parade of Cultures in Kyiv (2015).
Executed social surveys for the political party “Sylna Ukraina” REFERENCES
Available upon Request
Contact this candidate