Human Resource Resources

CASSANDRA A. HICKENS

**** ********* ***** **** 989-***-****

Gaylord, Michigan 49735 E-mail ********@***.***

Able to relocate immediate (2 weeks) – package not a necessity

Career Summary

Pro-active Human Resource Professional with a highly diverse background in all aspect of Human Resource Management. Communication and people skills are key strengths, with a knack for problem solving and resolution. Strong desire to work with an organization that takes a strategic approach to employee relations and the future growth of their business.

Professional Experience

American Waste/Northern A-1 Services Kalkaska Michigan 4/13 – 2/16 Layoff

Leading provider of waste and environmental services with 404 non – union employees.

Director of Human Resources

Human Resource oversight of 11 locations.

Development and introduction of employee handbooks, hourly and salaried.

Development of internal policies and procedures to meet all federal requirements.

Development of job descriptions hourly and salaried including employee evaluation process.

Benefit planning – all lines of coverage; self funded/fully insured (cost avoidance 2016 $167k).

401 K Administration.

Orientation/training development.

Oversight of payroll department.

Recruitment.

Software conversion team – Spectrum.

Caparo Vehicle Components Inc. Novi Michigan, 2004 – 1/13

(formerly Voestalpine Polynorm)

Global tier one / two supplier to the automotive industry with 225 non-union employees supporting annual sales of 60 million dollars.

Sr. Manager Human Resources

Restructuring situation: development and implementation of hourly wage bands.

Developed and introduced employee handbooks, hourly and salaried.

Developed internal policies and procedures to meet all federal requirements.

Involved in budgeting and cost reductions realizing savings of $146K within a six-month timeframe. Re-vamp of all employee benefits to remain competitive.

Developed job descriptions hourly and salaried including employee evaluation process.

Developed competency profiles for salaried positions/succession planning policy.

Implemented training and development programs for hourly and salaried employees. Including Incumbent Worker grant.

Established Safety Committee and developed guidelines.

Recruiting hourly and salaried.

Established a back to work program with workers compensation carrier – reduction of injury rate of 48% within a 2 year period.

Member of international team working with European colleges to ensure corporate HR objectives are obtained.

Implemented English language training for international associates working in the US.

Attend annual European strategic planning summit, reporting metrics to Board of Directors.

Responsible for Expat/Repat program for US automotive division (includes job rotation)

Start up of San Luis Potosi Mexico location; recruiting, policy development, negotiation of labor contract, fringe programs - total responsibility of HR function in SLP.

FNG - VELTRI METAL PRODUCTS (Hawthorne), Royal Oak, Michigan 1994 – 11/04

Unionized, 250-employee strong tier one automotive supplier with 50 million dollars in yearly sales, and 250 million dollars corporate wide.

Human Resource Supervisor/Manager

Benefit Administrator and adjudicator for all insured and self-insured U.S. Manufacturing locations.

Workman’s Compensation adjudicator, negotiate settlements. Oversee H.R. staff at three locations.

Administrator, 401k and Pension Plans. Involved in budgeting and cost reductions for hourly and salaried benefits. Salaried administration and record keeping at three locations, including budgeting salaried pay scale, recruiting, training and development.

Played key role in negotiating and obtaining two successive five-year union contracts.

Policy and procedure development. Safety Committee Champion. Assist U.S. Director of Human Resources in all areas of Human Resource disciplines.

A.G.S. METAL SYSTEMS, Sterling Heights, Michigan 1993 – 1994

Unionized 480-employee strong tier one automotive supplier with 40 million dollars in yearly sales.

Human Resource Administrator/Supervisor

Benefit Administrator, insured and self-insured plans. Workers Compensation adjudication.

Developed and implemented “Back to Work Program”. Administrator of 401k Programs.

Safety and Hazardous Material Coordinator. Backup for payroll: AS400/Kronos. Participated in grievance resolution.

Recordkeeping for hourly and salaried associates. Authorized signer for all payroll related issues and checks. Recruiting hourly and salaried.

TOYO SEAT U.S.A., Imlay City, Michigan 1989 – 1993

Non-union, 170-employee strong tier one automotive supplier with 20 million initial sales.

Human Resource Administrator 1/89 – 6/92

Start up situation. Involved in the development of all aspects of Human Resources; policies and procedures, benefit programs (self-insured), wellness programs, and recruiting.

Safety compliance and training including development of Hazardous Communications program.

Immigration -–assisted Japanese employees and families retain visa’s, I-9, and work permits in the United States.

Purchasing Administrator 7/92 – 8/93

Communicated with various suppliers regarding quotations, shipping requirements and engineering changes.

Coordinated international shipments of all Japanese sourced parts. Inventory control of Japanese sourced parts.

ASN processing of shipments to various Ford locations.

Education/Training

Mott Community College, Flint, Michigan

Communications, (part time) G.P.A. 3.85

Certified Professional in Human Resources (PHR) 2007 - present

Global Human Resource Management Certification – ASE Society of Human Resource Management – CP 2015 -

Employment Law – yearly classes 1990 – present

TS16949, QS 9000 Auditor, including ISO 14001.

Note: Notary Public, member of Original Equipment Supplier Association (OESA/MEMA) Human Resource Council, and the Society of Human Resource Management.

Computer Skills

Word, Excel, ADP, MCS, AS400, Spectrum, and Microsoft Office.

Additional Notation

1999-2004 – Owner/operator of Hunters Paradise a gas/party store (liquor/beer/wine), which included 8 rental cabins and an apartment located in Meredith/Houghton Lake area. Expanded business to include full line of grocery items, deli, hardware, and DNR licensing; which resulted in growth of our yearly sales exceeding $500k. Involved in every aspect of operation; licensing, permits, P&L, Environmental Phase 1 and 2, etc.

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