Customer Service Office

Mary Joyce N. Galera

***** ***** ****. **** *** Newark CA 94560 510-***-**** **********@*****.***

Professional summary

Experienced Service Coordinator with over 5 years in the field seeking to utilize skills in a progressive position with a reputable company bringing excellence in customer service and projected knowledge of service to contribute effectively to the long-term mission of the organization. Accomplished administrative coordinator looking to advance in career and apply strong management, organization and relational skills in an administrative position with a growing company.

Key Skills

oEmpathy, Patience and Consistency

oClear communication

oListening skills

oProblem solving skills

oProfessional, friendly and courteous

oMulti-tasking, Adaptability

Professional experience

SERVICE COORDINATOR CALVOS SELECTCARE PHILIPPINES INC. APRIL 2010- AUGUST 2015

Carry out customer service management by provide clients with information and services both on telephone and in person and also investigate clients’ problems and make speedy solutions. Reply to email queries and manage other correspondence as well as perform basic office and administrative roles.

Responded to office emails, scheduled and confirmed appointments as well as answered multi line phone system. Responsible for the handling of all incoming and outgoing telephone call related to scheduling and rescheduling diagnostic exams and or doctor’s appointments.

Maintaining strict confidentiality with client’s information.

Obtained necessary letter of authorizations once approved.

Performing as a Liaison officer between insurance companies.

Ensured smooth running operations by locking / unlocking doors on time, turning on / off all appliances in the office.

Ordered and maintained office supplies.

COMPANY NURSE STAFFGAP INC. / PRUDENTIALIFE HEALTHCARE INC / JUNE 2007-DECEMBER 2009

oProvided medication and first aid treatment to employees.

oFacilitated injured employees transport to nearest hospital.

oPerformed annual employee medical examinations.

oMonitored and updated condition reports for sick employees.

oVerified medical certificates and performed diagnostic tests evaluation.

oMaintained all employee’s medical records.

oEnsured submission of fit to work certificates from sick employees.

Education

BACHELOR OF SCIENCE IN NURSING 2006 ARELLANO UNIVERSITY LEGARDA, MANILA PHILIPPINES

ASSOCIATE IN HEALTH SCIENCE EDUCATION 2004 CENTRO ESCOLAR UNIVERSITY MENDIOLA, MANILA PHILIPPINES

Contact this candidate