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Resume:
ROBERT L. EMERSON
Palatine, IL 60074
*********@*******.***
http://www.linkedin.com/in/robertlemerson
Experienced professional with more than 20 years of technical experience and a background of supervisory success. Accurate and efficient, professional with solid computer, communication, and customer service skills. Proven ability to organize workflow and meet strict deadlines. Functional expertise in network management, software development, operations management, systems installation, telecommunications, and software management.
PROFESSIONAL EXPERIENCE
Resource Point of Sale July 2015 – Present
Help Desk Technical Support
Trouble shoots hardware issues. Remote in to fix software issue for Point of Sales Devices and back office reports. Download software to bring new cashier registers on line.
Encore Consulting December 2014 – January 2015
Eddie Bauer Trouble shoots and resolves Point of Sales (POS) issues as well as receipt printer. Also trouble shot mobile Point of Sale device and mobile printers. Down load the software and firmware to mobile printers to send to store location as replacements. Also to go through and list of all open mobile pos and printer tickets to see if the site got the replacements parts in order to close the ticket.
TekSystems Chicago IL
Desktop Migration Tech April 2014 – Feb 2015
Perform Modern Desktop Migration from Windows XP to Windows 7. Transfer of data from old computer to new one. Download all applications requested by Administration.
Pin pad installation - Removing old pin pads and cabling and then running new cabling and installation new pin pads for Kohl's
Migration of Data from Laptop computers to Net Books for Ford
BP AMOCO Naperville, IL
POS Tech. 2005 - 2010
Diagnosed and resolved Point of Sale problems for over 10,000 end users. Help set-up P.O.S. software and bring Stations on line. Solved all networking issues by running diagnostics tests on the site. Worked with the following Point of Sales Devices: Ruby, Radiant, Nucleus, Data card, MSI, and Retalix.
Accomplishments
Recognized for exceeding customer expectations and providing an outstanding level of service.
Received recognition for support during a planned electrical outage.
Designed recommendation document to change wait time from 30 to 60 seconds for DSL routers.
Initiated queries that resolved missing and incorrect data entries after implementation of a new information system.
OFFICE MAX Naperville, IL
Database Manager 2000 -2004
Troubleshoot and resolved database problems for end users. Created user IDs, passwords, and access privileges. Key decision maker regarding new database software purchased. Conducted testing of upgraded versions of database software prior to end-user release. Installed software at individual workstations. Served as a liaison between the software company and all end-users. Downloaded monthly exports into the company website. Performed queries to keep the database clear of all unnecessary items. Assisted the MAC/LAN supervisor as well as the database coordinator that included pre-production page creation, price importing, and SKU updating.
Accomplishments
Upgraded older database to newer one and increased catalog production without adding any personnel.
Trained existing and new employees on how to make more efficient use of the database.
Suggested switching software application for improved performance.
CHASE BANK Chicago IL
Risk Asset Management 1981 - 2000
Recorded financial information regarding at risk commercial loan clients to decide which funds were available for use or needed repayment. Served as a liaison between the main office and the Detroit branch for problem resolution. Created user IDs, passwords, and access rights for various personnel, LAN, bank applications, and software. Maintained the tape backup system. Balanced general ledger and back up on bulk-offset accounts. Processed transfers, pay downs and credit increases. Resolved various customer problems. Received six promotions during tenure with the company.
Accomplishments
Responsible for moving from current location to new location to ensure move would be error free.
No Clients were lost and increased our client base.
Traveled to Detroit to supervise group of 4 individuals on training of new software applications for conversion purposes.
Involved in improving the process of Auto Drafts going through main frame computer and to be applied to Application to eliminate mistakes. Increased the number of Auto Dealers without adding any additional personnel.
Involved in 5 system conversions due to bank mergers.
Implemented faxing from personal computers so Administrative Assistant would be more productive.
TECHNICAL PROFICIENCIES
*COBAL, C, C++, Visual Basic, PL/SQL *Windows & MAC Operating Systems
Pindar Database Systems * LAN Security, Lotus Notes, Win frame MS Office Professional VNC
EDUCATION & PROFESSIONAL DEVELOPMENT
Computer System Institute Jan.13 – Sept-13
Test prepping for A+ certification
Computer Learning Center Schaumburg IL Oct.1998 -Aug-2000
COBAL, C, C++, Visual Basic, PL/SQL, Oracle, UNIX
McHenry County College – A.A.S. in Business, Accounting Aug 1974 – Dec.1976
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