Customer Service Administrative Assistant
Resume:
Jacelyn Szynskie
******.********@*****.***
PROFESSIONAL PROFILE
Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication,decision-making and time management abilities. A self-motivated leader.
• Detail Oriented
• Professional Verbal/Written Skills
• Data Entry Skills
• Customer Retention
• Positive Attitude
WORK EXPERIENCE
-Administrative Assistant
K-Designers' Home Remodeling, Omaha, NE
June 2014 – Current
• Started as a Field Marketer, traveling to home shows and county fairs, obtaining leads
• October 2014, part time administrative rolls were included
• Processed sale documents and funds
• Coordinated information between departments
• Answered incoming calls
• Scheduled interviews
• Oversaw new hire training and new hire paperwork
• Created and maintained regulatory Environmental Protection Agency (EPA) documents according to code
• Updated, city specific, building and zoning laws in database
-Medicare Member Research Specialist
Prime Therapeutics, Omaha, NE
Jun 2010 – Feb 2014
• Refilled mail order prescriptions in call center
• Promoted to the Medicare Member Research Team (MMRT) January 2013
• Researched and resolved Medicare Part D member's grievances and inquiries
• Explained Medicare Part D Pharmacy Benefits
• Trained new MMRT team members
• Assisted with creating MMRT training material
• Worked with strict deadlines
EDUCATION
• Business Management
Metropolitan Community College, Bellevue, NE
2007 – 2010
• High School
Bellevue West High, Bellevue, NE
1998 – 2002
AWARDS AND AFFILIATIONS
• 3 Star Recognition Awards for Outstanding Customer Service while at Prime Therapeutics
• 2 Star Recognition Awards for Team Leadership while at Prime Therapeutics
• Leukemia Lymphoma Society member since 2012
• Ladies Auxiliary member, post 10727, since 2000
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