Customer Service Data Entry

SUZANNE ABDEL-HADI *** S. Fern Street Wichita, KS 67213

316-***-**** *****************@*****.***

OBJECTIVE

To secure a position that would allow for utilization of acquired skills and experience to benefit company objectives and further career growth.

HIGHLIGHTS

Detail-oriented and conscientious individual with 10+ years of experience in office support, customer service, data management, and telephone communications.

Skillfully operate computer systems, data processing systems, office machines, multi-line phone system, and 10-key by touch. Proficient with Microsoft Word, Excel, PowerPoint, AS400, Access, Outlook, and Internet.

Provide strategic customer service relationship management techniques to maintain customer satisfaction, retention, and ongoing business.

Readily develop rapport with people from diverse cultures and all backgrounds.

Positive and diplomatic team player who is willing to do whatever is necessary to complete goals and meet deadlines. Effective multitasker with a strong work ethic. WORK HISTORY

Honeywell Aerospace Wichita, KS

BPO Specialist 2014 to Present

Provide quality data entry in busy office setting. Use the SAP system to accurately code induction units and create repair paperwork for technicians.

Track record in operating independently and prioritizing workloads to meet deadlines in a busy, fast-paced environment.

United States Post Office Wichita, KS

Data Conversion Operator 2007 to 2014

Utilized excellent data processing and detail-orientation skills to process mail and parcel images into system to create a barcode to promote accurate and prompt delivery to customers.

Heartspring Wichita, KS

Para Educator 2002 to 2003

Taught autistic and mentally challenged students life skills, personal hygiene, and social skills. Utilized Mandt techniques for behavior modification management. Collected and recorded data regarding student goals and behaviors.

EDUCATION

Associate of Arts, Business Administration, Cowley County Community College, 2006

Certified Medical Assistant, Wichita Area Technical College, 2004

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