Customer Service Sales
Resume:
TracyLynne Goss
Worthington, Oh 43085
****.******@*****.***
PROFESSIONAL SUMMARY
Dependable VP of Operations demonstrating a high level of ownership and
initiative. Quick and effective at decision making while maintaining
excellent customer service throughout the entire call. Skilled
communicator and adaptable. Self-motivated with high energy, initiative,
and focus. Able to listen and identify issues and form solutions.
PROFESSIONAL EXPERIENCE
Alcatel-Lucent October 2013 - August 2015
RITC - provide support for cellular integrations, troubleshooting LTE
wireless technology elements as RRH failures, external alarms, eNodeB
alarms, assisting with RUC, bcem upgrades, building carrier growths, and
multi-carrier growths via transports and integrations tasks, verifying
service by testing equipment/alarms and identifying and correcting
problems, upgrading software, use of GUI and proprietary software to define
where issues reside, load configuration files, call testing, voice over
LTE, speed testing, assisting with RET issues, running different task (ACC
conversion, antenna replacement, compact flash replacement, RFM and SFP
replacement tasks and shakedown). basic knowledge of scoping fiber,
VSWR/RSSI readings, color codes for T1 fibers, and microwave fiber . Strong
ability to multi-task, worked with up to 8 crews at a time while
maintaining superior customer service. Work efficiently and communicate
effectively with management, engineer and other techs. Took advantage of
additional training when offered to expand knowledge base.
Skybox October 2009 -October 2013
Customer Service - Multi-tasking, work effectively with supervisors and co-
workers, monitoring environment (temperature, lighting, music, TV channels,
knowledge of sports),safety and sanitation of food/beverage, able to
identify and confirm customer identification, monitor guests and avoid
debates, engaging conversation, customer service, up selling, restocking,
cash/credit/debit card handling, balancing end of night, opening, and
closing.
Fab-U-Pak Inc. April 2005 -October 2009
VP of Operations - Coordinate/supervise daily operations, set priorities
for task completion, coordinate work activities, in-depth knowledge of work
processes/tools, project management, administrative procedures (hiring,
training, employee evaluations, goal setting), budgeting each department,
profit and loss, sales forecast, production scheduling, inventory control,
logistics (shipping and receiving), HR, A/R, A/P, Payroll, following all
state and federal wage reports and taxes, multi-tasking, ability to change
goals to meet "rush orders", supervised 100+ employees over 2 shifts,
resolve day to day routine issues, introduce new procedures to the staff,
safety and sanitation OSHA, build new customer base and maintain existing
customer base, set business plan and adjusting as needed and interpret
sales results, meet with local officials, machine maintenance schedule and
plan/organize/direct the assembly line manufacturing operations, time
management, quality control/product standards to meet/exceed customer
expectations, while minimizing manufacturing costs (material and capital),
utilize latest technology to enhance the growth of the company. strong
leadership qualities but maintain a team mentality, telecommunication,
plan, organize and direct the manufacturing and maintenance operations,
while minimizing costs web based technology support, ensure that all
outbound shipments are loaded accurately, safely, and efficiently, prepared
all required shipping labels/packing lists and scheduled pick-ups varying
by customer, handled receiving paperwork and logs (computer tracked and
paper logs), created/maintained a working inventory in Excel, increasing
inventory control/asset management, proficient in
planning/staffing/budgeting, while monitoring/adjusting revenue margins for
worker productivity and developing guidelines for personnel evaluations,
detailed oriented and see projects to completion, working knowledge of
warehouse/mechanical equipment, ability to lift 50lbs.
Krogers February 2003 - April 2005
Co-Manager - Overall day to day operations, exceeded desired sales and
eBITDA results, customer expectations, food/safety compliance,
coaching/training employees in all departments, JDFR/UNITED WAY project
manager, merchandising, weekly/period/annual sales/wage/profit budgets,
reduce shrink, develop budgets for all departments,
implementation/execution of merchandising plans, proactive relationship
with union representatives, business agents, and outside vendors, employee
evaluations, supervise/direct/coach employees, communicate effectively.
Owned another business while working at Kroger, The Tanning Cabana, and
kept until 2008. Sold while living in NJ. Scheduled work force within
union contracts Plan and conduct weekly meetings with departmental
personnel. Handled customer complaints to achieve customer satisfaction.
Maintain security (cash handling, shop lifting, and theft).
Tanning Cabana June 1999 - October 2008
Owner - Day-to-day operations. Formulating training and incentive plans,
maintaining efficient team structure and performance through analytical
processes and tools.
Hiring, training (initial and continued education), and supervising.
Develop marketing plans to meet future goals based on data and statistics.
Financial management and budgeting skills. Business plans, including
product, business loans, and deadlines for goals. Implementation of new
operational procedures. Ensure personnel have proper tools and training
certificates to complete assignments. Inventory control, order processing,
maintenance and customer service. Annual, monthly budgets. Maintain
awareness and compliance of all health regulations and codes. Owned
business while living in Ohio and NJ. Sold when I was living in NJ in
2008.
EDUCATION AND TRAINING
DeVry Institute Of Technology - B.S. Business Administration - June 2002 -
3.92/4.00
National Personal Training Institute - April 2009-January 7,2010
Certified CPR/AED - August 2009
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