Customer Service Manager

Summary

Skills

Experience

Education

MARK R PATTERSON II

New York, NY 10039 (H) 313-***-**** **************@*****.*** An experience and dedicated manager and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while providing excellent service and developing ongoing, profitable client relationships.

Windows XP and Mac OS X

Intermediate Excel user (V-Lookups and Pivot

Tables)

Customer Service

Staff development

Managerial Experience

Micorsoft Word, Excel and Power Point

Forecasting

Leadership

Store Manager 10/2014 to Present

CVS – New York, NY

Drive store profitability through the visual merchandising of store assortment, managing current stock, and monitoring future stock outs.

As the only manager on shift, directed the over night shift in the push of all overstock in one of the biggest and most profitable stores in the city.

Analyze and reacted to store performance reporting daily, weekly, and monthly to verify store is meeting performance objectives.

Lead and train 10 employees in support functions such as customer service, handling of merchandise, and store operations.

Completed store resets and inspection of inventory weeks before the specified deadlines. Assistant Manager 04/2011 to 06/2014

Olga's Kitchen – Roseville, MI

Organized reports to help inspect sales, manage/reorder food stock, and optimize server schedules based on demand which cut down product waste by 5%

Planned restaurant's future sales growth, outlined strategies on how to drive profitability Trained and mentored 20 staff members ensuring they upheld company's core values Closely monitored quality control, hygiene, health and safety Increase customer service numbers by 10% by rearranging the staff schedule to the benefit of the company. Bachelor of Business Administration: Dec 2010

GRAND VALLEY STATE UNIVERSITY - Grand Rapids, MI

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