Data Entry Customer Service
Resume:
ABDURASHID M. DIRIR
*** ******* ***, *** # ***– Boston, MA -02119
Cell Phone: 781-***-**** E-mail: ************@*****.*** EDUCATION:
Northeastern University, Boston, MA
Additional Science Courses G.P. A 3.3 June –Dec 2015 Bentley University, Waltham, MA
Major: Bachelor of Science in Accountancy in Business Degree May 2015 Completed 150 credit hours G.P. A 2.9
Minor: Politics G.P. A 3.7 May 2015
Bunker Hill Community College (BHCC), Boston, MA
Associate Degree for General Studies G.P. A 3.5 January 2012 Academic Honors: Member of the Honor Society Club of BHCC, Alpha Kappa Mu, BHCC’s 5-star chapter of the Phi Theta Kappa International Honor Society, Dean’s List COMPUTER SKILLS
Application Software Programs: Spreadsheet, Word Processing, dBase III Plus and System Software EXPERIENCE
05/2008-Present CVS/pharmacy, Boston, MA
Pharmacy Technician (Certified)
Read and interpret pharmaceutical literature and prescription information.
Dispense prescription medication with great attention to detail.
Translate information for the customer’s benefit.
Interact with customers when dispensing medication and able to handle different types of customers, work with great precision under pressure and keep everything organized
Measure the dose and dispense appropriate amounts of medication based on the pharmacist’s orders, and sell pharmacy products.
Data entry tasks to update patient records, insurance billing and fill prescription orders.
provide customers with the correct prescriptions, contact customers to advise them that the prescription is ready and follow up with any inquiries customers may have about their order.
Assist customers with their questions for finding products on the floor
Promote CVS customer service culture (greet, offer help, and thank) 01/2009-12/2009 Bunker Hill Community College, Boston, MA Mentor for New Student Orientation Program
Assisted the presentation of BHCC’s new student orientation program
Presented small information sessions to students from the diverse backgrounds on factors that promote student access
Conducted campus tours and provided information and assistance to new students, including making referrals to the appropriate campus resources, as needed
Participated in 2009 Student Activities Winter leadership retreats and received training in leadership styles, communication and conflict resolution skills, teambuilding, mentoring and multicultural sensitivity
04/1996-12/2007 Dirir Pharmacy, Somaliland-Hargeisa Manager of small privately family owned pharmacy business
Expanded `by opening several small branches
Supervised the staff for their activities up to 9 employees
Built and kept the relationships with our customers by ensuring that they receive the proper attention, care and customer satisfaction
Ensured the business is focused on meeting customers’ needs
Assisted customers with their questions, problems and complaints
Operated and maintained the admin duties such as the inventory, book-keeping and payment preparation for the wages of the staff
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Abdurashid M. Dirir E-mail : ************@*****.*** 02/1995-11/1995 International Organization for Migration (IOM), Somalia IDP Camp Surveyor, Computer/Database Assistant
Identified, assessed, interviewed and registered Internally Displaced Persons in Mogadishu camps and classified displaced persons in terms of the geographical sectors
Assisted with development and implementation of data entry formats
Assisted the Officer-in charge and Administrative/Finance Officer in accomplishing accounting and reporting tasks requiring the use of the computer software programs 01/1993-01/1995 United Nations Operation in Somalia (UNOSOM)-Mogadishu, Somalia Division for Coordination of Humanitarian Affairs (DCHA) EDP Assistant for basic computer/Application software Instructor
Installed and updated standardized application software programs
Trained Local UNOSOM staff members in the use of the PC
Maintained the inventory of EDP equipment for the DCHA department 01/1987-01/1991 Ministry of Finance and Treasury (Treasury Division)-Mogadishu, Somalia Department of Administration and Finance
Head Assistant of Transportation Unit
Maintained records and other mandated information for the transports which are required for the purpose of meeting regulatory requirements.
Performed administrative functions
Performed other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit
Communicated drivers for the purpose of sharing transportation operating procedures and responding quickly to complaints and concerns. LEADERSHIP ACTIVITIES & VOLUNTEER EXPERIENCE:
Bentley University 4th Credit, Fall semester 2012 2012
Volunteered at a local school in conjunction with an academic course through Bentley Service-Learning Center at the site of Waltham Family School
Assisted in teaching adult immigrant ESOL students
Participated in one-on-one tutoring in Math, English Volunteer Income Tax Assistance at Bentley University, Spring 2014 2014
Volunteered Income Tax Assistance (VITA) Program Waltham, MA
IRS-certified to prepare individual income taxes
Provided courteous, accurate income tax preparation assistance to low-income individuals,
Ensuring maximum deductions and researching complex regulations. Improved client
understanding of finances and discovered deductions leading to refunds of up to $5,000 The Fourth Humanitarian Conference on Somalia 29 Nov. - 1 Dec. 1993
- Attended The Fourth Humanitarian Conference on Somalia at Addis-Ababa, Ethiopia, prepared by UNOSOM / DCHA, responsible for EDP functions in connection for the Humanitarian Conference and also worked as screening the conference of Somali delegates for obtaining ID. Cards, DSA, Transport and arranging accommodations, together with other DCHA/UNOSOM senior officers
OTHER CERTIFICATION
Pharmacy Technician: Online Courses, CVS/Pharmacy Regional Learning Center, and on-the-Job-training, Boston, MA, USA Certified by the Massachusetts Board of pharmacy –Boston August 2009 License Number PT11370 -in good standing https://checkalicense.hhs.state.ma.us/MyLicenseVerification/ Fursade Institute of Engineering and Computer Service (FENCOS)
(Computer Service & Training Department), Somalia One Year Diploma Certificate 1988 Studied various Application Software Programs: Spreadsheet, Word Processing (Word Perfect), dBase III Plus and System Software
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