Customer Service Sales

CURRICULUM VITAE

BHAVESH MAHESHBHAI PRAJAPATI

Address for Communication:-

A-102 Gyan sagar resi com,

Opp. Hemdeep residency,

Near Sayaji Township,

New VIP road – Vadodara.

Contact: +91-955*******.

Email: **************@*****.***

CAREER OBJECTIVE:

Myself motivated individual processing good communication and public relation skill endeavoring to work in professional and competitive environment to achieve the organization goal and enhance individual learning. To prove myself as an enthusiastic and a loyal professional and to be an asset for an organization.

EDUCATIONAL QUALIFICATION:

Passed my Gujarat Higher Secondary Education Board March 2003 with 74.33%.

Passed my Gujarat Secondary Board March 2001with 78%.

Bachelor of Commerce from M S University with 51.33%.

PROFESSIONAL EXPERIENCE:

Job Profile:

Apr’2012 to till date

Company Name : Accord Synergy Pvt Ltd(Previously formally known as Accord Industries Ltd)

Designation : Commercial/HR/Admin/Co-coordinator (Outsourcing Project with NSN).

Role and Responsibility:

HR Payroll Management.

Supporting HR functions.

Handling Joining formalities.(from Offer letters to documentations)

Verify and Collection of Joining Documents & Keep Follow up.

Conducting Induction Programs to New Joinees

Preparing attendance, coordination for same with circle HR Coordinators / Office managers.

Scanning of HR documents and maintains the same in record.

Processing payroll for 1000 employees.(NAV System)

Handling grievances related to salary claims / reimbursement.

Co-ordinate with different region HR Coordinators / Circle Managers.

Conducting the Exit Interview (Issuing the Relieving and Experience Letters)

Full & Final Settlement.

To maintain Purchase Order records of the outsource resources.

Maintain Daily basis timesheets & Documents of the resources.

Co-ordinate with resources or their Salary, reimbursements, PF related queries.

MIS Preparation for resources details.

.

Co-ordinator

To co-ordinate with client Nokia, Samsung, Ceragon– HR for outsource resources.

To co-ordinate with Nokia, Samsung, Ceragon - HR for Purchase Order, Review Order, timesheets etc.

To co-ordinate with Nokia for Payment.

Commercial:

As a commercial we maintain tracker of New and Expired Purchased Order and Reviewed Order of Salary and Reimbursement Invoice & Purchased Order of outsource resources.

On the basis of Timesheet\WCC and Reimbursement we raise Salary Invoice and Reimbursement Invoice and pay to resources.

Invoices are sent to scanning centre head office based at Gurgaon.

Sub vendor’s registration, purchase orders, vendor payments.

Tracking Outstanding & receivable amounts from clients on the basis of invoices & Purchase orders.

Communicate with NSN for outstanding payment cycle of 90 days.

Making Monthly profit and lose.

MIS Preparation for Purchase Orders, Salary details, reimbursement payment, Invoice details, Vendor Purchase orders, Vendor payments, outstanding pavements.

System Knowledge:

Microsoft NAV

ERP

Tally

Company Name : Aircel LTD.

Designation : Customer Service Executive.

Period : August 2010 to March 2012

As a customer service executive I was the key person to solve customer’s complaints at any request.

System Knowledge:

Worked on CRM, Citrix, EPS, and DMS System in Store.

I have to solve the customer query & complaints.

Maintain Daily Stock data & Customer details.

Maintain daily Sales MIS and distribute to all.

Company Name : Reliance Communication

Designation : Sales Associate

Period : April 2007 to August 2010

As Sales Associate in Reliance Communication I was responsible for selling Broadband & wire line phone connection through direct marketing.

In back-end I have to maintain Daily and Monthly Sales MIS in Excel of Baroda Circle and distribute.

Co-ordinate with Sales Associates.

Control and Monitoring Sales of the team different methodology of billing from client.

STRENGTH:

Good Communication skills both verbal and written.

Honest and Committed professional.

Ability to handle tasks independently.

Sincerity towards the work assigned.

Eagerness to learn things.

PERSONAL DETAILS:

Father’s Name : Bhavesh Maheshbhai Prajapati

Date of Birth : 1st April, 1986

Gender : Male

Nationality : Indian

Marital Status : Married

Languages known : English, Hindi & Gujarati

Hobbies : Reading & Music

I, hereby declare that all the information furnished above are true and complete to the best of my knowledge and belief.

(Bhavesh Prajapati)

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