Customer Service Sales Representative

Teresa M. Pletsas

*** ****** ****** ******

704-***-**** ********@*******.***

SUMMARY

Highly organized, energetic, detail oriented Sales Representative with 25 years in inside and outside sales. Innovative and attentive to details with outstanding follow-through.

EXPERIENCE

Customer Service Specialist- Buckeye Fire Equipment Kings Mountain, NC

November 2015 to Present

Answered customers' questions regarding products, prices and availability.

Responded to all customer inquiries in a timely manner.

Maintained friendly and professional customer interactions.

Order entry

Freight quotes

Billing

Returns

Large order quotes

Cross training

VMI Sales Representative- MSC Industrial Supply

Charlotte, NC

March 2000 to March 2015

Order entry.

Purchase order entry.

Quote requests.

Special order sourcing.

Shipping and receiving.

Answered customers' questions regarding products, prices and availability.

Emphasized features based on analysis of customers' needs.

Responded to all customer inquiries in a timely.

Collaborated with members of other departments to complete sales transactions.

Used networking opportunities to create successful, on-going business relationships.

Planned and organized routes within territory to maximize efficiency and time in the field.

Organized joint sales calls with current customers and outside vendors.

Scheduled and attended at least 10 to 20 appointments per week.

Maintained friendly and professional customer interactions.

Identified, organized, labeled and scanned vendor managed inventory.

Set up and maintained vending units.

Sought out opportunities to expand both vending and VMI.

AS400

Successfully expanded account base from 10 to more than 50 accounts. Handled the highest volume accounts in assigned territory. Experienced in cutting tools, abrasives, saftey and MRO.

Branch Manager- James H. Cross Company

Erie, PA/Kings Mountain, NC

May 1990 to March 2000

Managed team of six professionals.

Purchased inventory for customer based on monthly usage.

Reduced stock inventory.

Trained associates on customer service.

Served as mentor to junior team members.

Performed annual reviews for both Inside and Outside sales team.

Approved business expenses.

Surpassed revenue goals in four consecutive quarters.

Bank deposits

Balanced petty cash

Shipping and receiving

Billing

Returns

Special item sourcing

EDUCATION

Strong Vincent High School- High School Diploma

Graduated June 1983

General Studies

REFERENCES

References available upon request.

Contact this candidate