Customer Service Manager
Resume:
QAMAR DAVID
P.O. Box ***** Sharjah United Arab Emirates
Contact: 009*********** 009**********
Email: **********@*****.***
Profile: Experienced in air cargo, warehouse management. I have experience in development of services for customer convenience. I am analytically sound in review of reports, monitoring performances and ensuring productivity. Currently I am working as a logistics manager for a computer and networking organization.
Academic Qualification:
Computer Programming Operation Middle East Computer & Institute Sharjah (1990)
Higher Secondary School Certificate Federal Board of Intermediate & Secondary Education from
Pakistan College Sharjah – UAE (1990)
Professional Qualifications & Training Courses:
Completed from Emirates Training College, Dubai,Introduction to Civil Aviation,Cargo Product Knowledge, Cargo Documentation,Dangerous Goods Handling,
Special Cargo Load Handling,Cargo Rating, Baggage Service 1,Baggage Service 2,Air Side
Load Management, Telephone Techniques
Completed from Skyline Institute, Sharjah English For Specific Purposes, Induction Basic Airport Services,Basic Cargo, Basic Load Control, Departure Control System
Computer Knowledge:
DOS, Microsoft Office, Cafezee
Job Specific Knowledge:
Transportation, Operating Vehicles Knowledge of principles & methods for moving goods manoeuvring, navigating and driving loading vehicles (Pick ups, cars, 3 wheel tractors, 4 wheel tractor, forklifts and man lifts)
Public Safety & Security:
Knowledge of handling dangerous goods and relevant equipment, Policies, Procedures & Strategies to promote effective international security for protection of people, data & property.
Customer & Personal Service:
Knowledge of principles & processes for providing customer & personal services. This includes customer needs, assessment, meeting quality standards for services and evaluation of customer satisfaction.
Administration & Management:
Knowledge of business & management principles involved in strategic planning, resources allocation, human resources modelling, leadership techniques, effective coordination of people & resources
Administrative
Knowledge of administrative procedures and systems, managing files & records, designing and filing forms. Other office procedures & terminologies.
Telecommunication
Knowledge of transmission, broadcasting, switching, control and operations of telecommunication systems.
Mechanical
Knowledge of machines & tools, including their designs, uses, repairs and maintenance.
Professional Experience
Employer: M-net C@fe, Lahore
Date December 2008 - to date
Position: Logistics Manager
Job description:
•Handling processes involving sales of computer hard ware, liaising with retailers including suppliers of raw materials, manufacturers and consumers.
•Coordinating processes to ensure customer satisfaction. Also managing strategic response to external influences, such as electricity and ISP. Transportation, stock control, warehousing, and ensuring structures are in place to monitor the flow of goods and materials.
•Forecasting systems of stock levels, delivery times, transport costs and performance evaluation.
•Daily work activities include, tasks is undertaken to support the smooth and efficient operation of supply
Of computers and other hardware
omonitoring the quality, quantity, cost and efficiency of the movement and storage of goods;
ocoordinating and controlling the order cycle and associated information systems;
oanalyzing data to monitor performance and plan improvements and demand;
oliaising and negotiating with customers and suppliers;
•Developing business by gaining new contracts, analyzing logistical problems and producing new solutions, implementing health and safety procedures; managing staff training issues; motivating other members of the team.
Employer: Dubai International Airport
Date: June 2005 – September 2007
Position: Loading Team Leader’
Staff: 136183
Job Description:
•Direct ground crew in loading, unloading, securing and staging of aircraft first class baggage and economy baggage and priority baggage. Determine the quantity & orientation of baggage distribution in such a manner that space used is maximized.
•Responsibilities at Airport Terminal, Arrival Area
oFrom the Universal Flight Information System check the estimated time of arrival against the DCA arrival belt allocation and note any late or early arrivals.
oVerify the number of expected local baggage ULDs from incoming CPM for the respective flights.
oDischarge only DXB terminating baggage (online) onto the belt as per carrier’s requirement and segregate the transfer bags to Interline area.
oNote down the timings for the first and last bag placed on the belt for particular flight record the above timings in the Dnata Management Information System.
oSeparate bags requiring special handling like odd size, baby prams, golf kit, and wheel chair etc. and deliver them manually to the arrivals hall.
•Responsibilities at Airport Terminal, Departures
oCheck with the ULD control office on the availability and serviceability of ULDs in stock for various carriers and plan accordingly.
oObtain ULD and bulk baggage build-up requirements for various flights from load control and allocate Insert/affix ULD tags/labels to the ULD and ensure removal of old tags/labels.
oMonitor the flow of baggage on the belt and ensure of loading baggage into the allocated ULD.
oEnsure that all the build-up baggage ULDs and trolleys for particular flight are properly secured and dispatched to the aircraft.
oMonitor the flow of last minute baggage, Limited Release and Rush Baggage and dispatch them to their respective flight.
oLiaise with Dispatcher and update him on final number of built-up ULDs and trolleys accordingly.
Left Behind & Unclaimed Baggage
oReceive all the left behind baggage from airside area and initiate segregation of tagged and tag less bags.
oEstablish the best possible routing to the final destination and generate a Rush Tag for the left behind bags accordingly.
oRetain the Rush tag bags for minimum required cooling period before forwarding them to final destination.
oUpdate the world tracer system with the required details accordingly.
oUpdate the description and identification of all the tag less bags on World Wide Tracers system and check list of possible matches/claims
Employer: DNATA CARGO
Date: January 1998- June 2005
Position: Cargo Assistant (customer relations & tracing)
Staff: 136183
Job Description
•Personally attend to customer needs with regards to immediate resolving of cargo with irregularities.
•Provide airlines/costumers with accurate information about shipments status.
•Conduct daily warehouse inventory for Dnata cargo/sky cargo/flc cargo/emirates engineering stores and ensuring proper identification & rectification of warehouse discrepancies and send discrepancies report to the Management of concerned department.
•Efficiently conducting survey and inventory of damaged good as requested by customer in presence of custom authority, security and airline.
•Efficient handling of telexes, FAD, FDL and reminders
•Handle fdca, msaw and ETV inventory report.
•Provide rates and other assistance needed to the customer for export of all types of cargo such as general, valuable, perishable, human remain, live animals, dangerous goods, etc.
•Ensure that high standard of customer service is met at all times providing accurate and reliable information.
•Efficient handling of return shipments plus clearing and re-forwarding of shipment.
Employer: Sharjah International Airport
Date: June 1992 - September 1996
Position: Traffic Assistant
Staff: 851
Job Description:
•Provide airlines/passengers/public with accurate information about flights arrival and departure.
•Provide information to passengers and public about rules and regulations of the airport
•System.
•Guide the passengers to proper airline check-in counters. Handled different kind of passengers and baggage, such as, Online Transfer and Interline.
•Personally accept passenger’s ticket and baggage at the check-in counters. Responsible to
•Check passengers name, sector, class, flight and status.
•Check the validity of ticket and passport before issuing passenger boarding card.
•Check the baggage limitation according to airline regulation.
•Assist the passengers to pass through immigration and guiding them to the boarding lounge
•Check flight coupons and stubs before boarding passengers to the aircraft. Responsible to do
•Baggage Id on airlines request.
Personal Details
Date of Birth: 05 Jan1970
Marital status: Single
Languages: English, Urdu, Workable Knowledge of Arabic
Driving license: Valid UAE driving License
Interest: Travelling, Reading,
Presently on Investor,s visa in UAE.
•
Encyclopaedia, Cricket, Jogging & Physical exercises.
Reference will be furnished upon request
Contact this candidate