Customer Service Forklift Operator

Martez Stroud

**** ********* **, ******* *******, 46312

PHONE 773-***-**** • ************@*****.***

SUMMARY OF QUALIFICATIONS

* **** ********** ** ***** a marketing lead.

** ***** ******** ***vice experience.

5 years forklift and warehouse experience.

Competent at managing responsibilities in a high-volume atmosphere.

Hard worker, quick learner, and ability to assume responsibility.

Skilled at interacting with customers of all socioeconomic backgrounds.

Meticulous worker, very attentive and committed to providing total quality work.

Versatile and multi-skilled person.

Flexibility to adapt in different situations.

WORK EXPERIENCE

Horseshoe Casino Hammond, Indiana

Marketing Lead 02/2015-Current

Monitors customer service levels in Total Rewards, promotions and special events areas.

Responsible for overall execution of marketing events and promotions.

Assist with interviewing, hiring, and training team members.

Handles customer problems and complaints during assigned shift, ensuring maximum customer satisfaction.

Directly responsible for all staff, guest and interdepartmental interactions in the Total Rewards and Bus Operations area during assigned shift.

Responsible for the acceptance, inventory, assignment for distribution or reconciliation of coupons, which are ultimately considered in the calculation of gross revenue and is accountable for cash/coupon for applicable events.

Coordinates arrangements for patrons coming by charter bus daily.

Introduces the Total Rewards Tiered Card to new players, replaces lost cards for our guests.

Ensures initial customer contact is courteous, informative, and thorough.

Greets customers as a company representative and provides information concerning specific functions.

Reviews player rating screens and issues complimentary in accordance with established complimentary issuance policies and procedures for restaurants, shows, etc.

Updates and maintains customer information to accurately reflect customer profile.

Enters new customer accounts when necessary.

Issues promotional amenities or prizes, redeems coupons, maintains accurate records, banks and inventory control records, and other related duties.

Simos Solutions Elwood, Illinois

Forklift Operator 11/2014-01/2015

Operating a standup reach truck to replenish and store away pallets.

Operated cherry picker, sit down forklift, and electric pallet jacks.

Used RF scanners to ensure the right products were being selected.

Unload inbound shipments.

Prepare and stage skids for outbound shipments.

Assist with pallet building, picking and packing.

Ensured safe activities within warehouse.

Lineage Logistics University Park, Illinois

Forklift Operator 05/2014-10/2014

Operating a standup reach truck to replenish and store away pallets.

Operated cherry picker, sit down forklift, and electric pallet jacks.

Used RF scanners to ensure the right products were being selected.

Unload inbound shipments.

Prepare and stage skids for outbound shipments.

Assist with pallet building, picking and packing.

Ensured safe activities within warehouse.

Worked in very cold freezers some coolers 0 degrees or below

Food4less Chicago Heights, Illinois

Warehouse Lead/ P.P Bakery Lead 12/2009-03/2014

Maintain and receive pallets in warehouse.

Operate stand up reach forklift to palletize, store, and retrieve pallets.

Rotating and stocking shelves in various departments such as frozen, dairy, produce, and bakery.

Cashiering assistance when needed.

Operating pallet jacks both manual and battery operated.

Ordering products using scanners, checking invoices of previous orders.

Showing and demonstrating great customer service skills.

Proven records of taking initiative when problems arise.

Proven ability to multi-task and have outstanding organizations skills.

EDUCATION

High School Diploma Simeon Career Academy Year Obtained-2009

Olivet Nazarene University

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