diverse range of knowledge & skills pertaining to account management

BRIANA HOLT

W*** N**** N Shady Lane #*** Menomonee Falls WI 530**-***-***

**** ******.*.****@*****.*** https://www.linkedin.com/in/brianaholt SUMMARY

• Managerial and staff support and assistance providing a diverse range of knowledge and skills pertaining to account management and customer service. Recognized strengths in successful problem solving, trouble shooting, and planning/implementing procedures and systems to both address and avoid problems. Proficient I Microsoft Office programs. Motivated and Independent worker but also a productive and unselfish team player. SKILLS

• •

• Team Building & Leadership

• Research skills, analyzing and summarizing data/documents to provide resolutions

• Ability to multitask while zooming in on necessary details without deadline complications to quality

• Ability to build and maintain relationships with all parties involved

• Strong interpersonal verbal communication and written skills

• Strong liquidation, foreclosure, collections, and customer service experience

• Certified in the art of:

• Mixology, liquors, wines, customer

service, and alcohol awareness

• Waitressing

• Fax/copier/scanner

• LPS/Fidelity

• Microsoft Office Excel

• Microsoft Word 2010

• Spreadsheets/Reports/Records

• Event Management

• Calendaring

• Microsoft Office

• Equator

EXPERIENCE

2016

Bartender/server, Skybox Sports Bar

• Acquired further training, knowledge, and skills to become a better bartender

• Became very comfortable with mixing drinks and cocktails using a host of different liquor and spirits

• Strengthened multi-tasking skills by juggling waitressing and bartending at the same time

• Provided an exceptional customer service experience to all patrons I encountered. Page 2

2016

Loan Documentation Specialist, Wells Fargo Home Mortgage

• Reviews approved applications and contracts to ensure stipulations and conditions have been met and are in adherence to Company policy

• Ensures correct decisions have been made and correct data input errors and omissions

• Utilize strong analytical skills in reviewing and evaluating loan documents, reporting and workflow efficiencies.

• Efficiently utilize various loan processing systems, vendor system, and internal databases for research of complex issues.

• Provide job-related and technical training for fellow team members.

• Capable of compiling reports and preparing communications with trends/observations.

• Demonstrate initiative and self-directed in completing work and helping on various tasks as needed.

• Champion change and demonstrate professionalism.

• Assist with the tracking and implementing of various process changes.

• Serve as role model for Loan Doc Specialist team members 2012-2015

Mortgage Loan Adjuster (FHA), Wells Fargo Home Mortgage

• Responding to and resolving loan delinquency issues by providing customers an option to avoid foreclosure and mortgage default.

• Assisting coworkers with questions and further development within their role

• Thoroughly reviewing all loans eligible for short sale to ensure the customer is provided with the best possible opportunity to succeed by aligning each review within the required procedures set forth by the respective investor

• Specializing in account management-responsible for about 40-80 accounts on any given day

• Informing the agent of the key points on each loan including, foreclosure status and activity, default/collection activity, and the current status of the liquidation activity taking place on the loan

• Reviewing and adjusting collection portfolios that may require special handling or analysis to reduce delinquent/problem loans while adhering to company or investor guidelines. 2010-2012

Loan Servicing Specialist, Wells Fargo Home Mortgage

Responding to and resolving customer and authorized third parties calls relative to liquidations, collections, modification, and foreclosure activity

Facilitate communication between third-party vendors and other departments within the company

Providing an accurate account of each loan in detail and also documenting each call with a summary of the events that took place. With experience in lien release

Working on behalf of setup, processors, negotiators, and foreclosure department to ensure that all parties are aware of the necessary steps to take to avoid possible delays, removal, or foreclosure completion

Informing each party of the key points on each loan including, foreclosure status and activity, default/collection activity, and any workout/liquidation activity taking place on the loan

Working hard to deescalate each escalated call by taking the proper steps to insure each party that the issue at hand will be resolved efficiently and accurately. EDUCATION

2015-2015

Certified Mixologist, Bartending Academy Professional Training Schools- Milwaukee

-Intense two-week class behind a bar that provided intense training on how to make over 50 unique drinks, free poor, glass classification, liquor classification, customer service, wine Page 3

2006-2009

& beer serving, and station upkeep.

Communications, Benedict College

Communications, Cardinal Stritch University

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