Customer Service

BRITTNEY BROOMFIELD

**** ****** ** *** ***** NV *9106 C: 909-***-**** ******************@*******.*** Summary: Highly skilled in the area of working in a growing organization, and actively seeking a position at your well-esteemed Objective organization. Key strengths include Customer service and tremendous work ethic, in addition to education and experience can support the company. Experience

Health Exchange Advisers (Obama Care Call Center) Data Entry Clerk Aug 2014 to Mar 2016 Develop marketing strategies to compete with other individuals or companies who sell insurance. Calculate premiums and establish payment method

Make Doctor Appointments/ find doctors for clients Explain features, advantages and disadvantages of various policies to promote sale of insurance plans. Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Administrative Asst./Transaction Coordinator April 2011 to July 2014 Deborah J. Watson, Realty

Worked as a liaison between real estate agents, clients, escrow companies and mortgage brokers during the process of the real estate sales through phone calls and emails. Maintained files to ensure required disclosures are completed and sent to broker for client’s approval. Managed incoming and outgoing mail/packages State To State/ Customer Representative /Front desk Receptionist (Call Center Jan 2008 to Mar 2011

Perform general clerical tasks which include filing, typing, paper processing, conference/travel arrangements and other administrative duties.

Orally transmits ideas, instructions and information so they are clearly understood by others in formal face-to-face situations or on the phone.

Perform as a customer on the day-to-day operation of affected applications. Responds to all customer trouble calls and inquiries. greet visitors appropriately. determine visitor needs in a professional manner. Maintain visitor register offer refreshments to visitors where appropriate. Direct visitors to correct person. Ensure back up when absent from reception desk

Education

Medical Assistant Intern Jan 2009 to Jan 2010 Aunita Kundi Family Physician Chino, CA Preform vital signs, injections and visual acuity. Obtain physical exams questionnaire and patient demographic information. Verify insurance eligibility and prepare charts prior to doctor's visit. Child Development 2014

Chaffey College Rancho Cucamonga, CA

Child Development

2010

American Career College CA

charts, injections, insurance, exchange, vital signs Cash handling Able to lift 30 pounds Professional and friendly Careful and active listener Multi-tasking