Sales Customer Service

J. Jerrod Messina

225-***-**** ******.*******@*****.***

QUALIFICATIONS SUMMARY

Successful performance in cold-

calling, educating, selling, and

servicing both B2B and B2C

accounts in highly competitive

markets

Insightful and resourceful

customer relationship builder;

precisely evaluate customer

requirements

Well-organized, goal-driven,

creative, and persuasive

communicator; conduct sales

with clarity and style

Keep pace with market trends,

conditions, and the competition

for maximum sales results

Extremely motivated, energetic,

and trustworthy

Total commitment to life-long

learning

Patient, yet persistent with

excellent problem-solving and

prioritizing skills

Always bring an ambitious,

positive, and self-starting attitude

Strong drive to make a positive

difference in people’s lives

CAREER CHRONOLOGY / ACHIEVEMENTS

Closeout Specialist: GCR, Inc. (FEMA disaster recovery applications) (Dec. 2013 – Present)

Consistently meet or exceed this company’s goals in directly assisting businesses and individuals in navigating the intricacies of government programs following storm damage

Provide them with the knowledge and insight necessary to implement plans and reporting systems to manage FEMA funds

Effectively translate complex information to appeal to both the layperson and sophisticated professional

Sales Representative:

Yard of Dreams (home-improvements) (May 2013-Dec. 2013)

Top Sales Producer – sold over a quarter million dollars in projects in less than four months Shopper Choice (wholesale/retail) (Jun. 2012-May 2013)

Achieved “Highest Sales” five time consecutively

Always surpassed sales quota

PS Team Blue Cross & Blue Shield (insurance) (2010-2012) Worley Co. (insurance) (2008-2012)

Accomplished great success in selling various insurance policies to both businesses and individuals – consistently ranking #1 in Sales at each affiliation

Quickly solved customer problems; opened new and expanded existing accounts

Created and implemented innovations to new and existing sales/marketing strategies that improved business development

Successfully introduced new concepts and product lines; quickly eclipsed sales challenges Lead Customer Service Representative: Ruffino’s Italian Restaurant (5-Star) (2004-2010)

Generated excellent customer relations that produced new and repeat business at this sophisticated full service, high-volume establishment ADDITIONAL ATTRIBUTES

a) Skillfully plan, organize, and execute daily work schedules and provide highly efficient support to management b) Accurately compile, process, and analyze extensive informational and financial data for precise decision making c) Proficiently utilize computer systems

d) Focus efforts by studying existing and potential details; keep management informed by submitting activity and results reports, weekly work plans, and periodic analyses e) Resolve customer issues by investigating problems; developing solutions; preparing reports; making recommendations to management

f) Successfully plan and orchestrate events; effectively train, lead, and motivate others g) Maintain a keenly professional and technical knowledge and contribute to a team effort by accomplishing related results as needed

h) Consistently ensure the most productive, cost-efficient, and highest quality solutions to business needs EDUCATION / LICENSES / CERTIFICATES

Bachelor of General Studies Degree, Minor: Business Honors Graduate 2010: Southeastern Louisiana University – Hammond, LA

Licensed Sales Agent: Health & Life Insurance, LA and Licensed Insurance Adjuster, LA and TX

Long Term Care Certificate

EXCELLENT REFERENCES AVAILABLE

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