Customer Service Manager

PHAT NGUYEN

**** **** ****** ******, ** V*N *K* C: 604-***-**** H: 604-***-**** E: *************@*****.***

Dear Hiring Manager,

As a successful supervisor with a proven background in management and operations, it is with great excitement that I submit my resume for the position of Restaurant Manager. My experience aligns well with the qualifications you are seeking with your company and I am certain I would make a valuable addition to your organization.

With more than 20 years of experience performing various duties in the food service industry, I am adept in customer service delivery, cost control, revenue generation, and team development. While my on-the-job training has given me practical hands-on experience, my recent education in business management has allowed me to broaden my knowledge of business development and revenue increases through creative marketing ideas and proactive cost control strategies. Furthermore, I was able to gain valuable work experience from my internship placement with Omega Pizza where I was able to further develop my managerial skills. My formal training, combined with my past work history, have allowed me to not only cultivate and improve key skills related to this job, but also to develop and sharpen my skills in restaurant management.

Specifically, I would bring to your company:

Diploma in Business Management with training in human resources, financial accounting, communications, marketing, strategic management, and business law

Journeyman Baker certification with knowledge in all aspects of food prep, cooking, and baking

Exceptional customer service and outstanding communication skills

Experience with meeting or exceeding daily, weekly, and monthly sales goals

Expertise in coaching and staff development, as well as, scheduling and labour control

Knowledge of purchasing, inventory, budgeting, auditing, product control, and quality assurance

Ensuring compliance with policies, procedures, regulations, and food safety guidelines

Strong leadership skills with ability to create a cohesive team atmosphere.

In addition to my experience and personal qualities, I have a strong work ethic with a passion for merging customer service and revenue development goals into solid business strategies. I am extremely enthusiastic about the possibility of working with your company and welcome the opportunity to contribute to the growth of your business.

I have attached my resume with this application to provide detailed information regarding my qualifications, professional skills, and achievements. Thank you for your time and consideration of my application. I look forward to meeting you in person to discuss my candidacy further. Should you have any further questions or would like to arrange an interview, please feel free to contact me by email at *************@*****.*** or by phone at 604-***-****.

Sincerely,

Phat Nguyen

PHAT NGUYEN

9956 159A Street Surrey, BC V4N 2K8 C: 604-***-**** H: 604-***-**** E: *************@*****.***

Restaurant Manager: Extensive experience developing food service teams and operational procedures to achieve the highest standards in customer service for dining venues. Effectively manages food and labour costs, budgeting, scheduling, and auditing procedures to meet with corporate objectives. Trains and manages staff on proper food preparation and presentation. Comprehensive product knowledge, and courteous and professional behaviour with guests to help build repeat business and store profitability.

HIGHLIGHT OF QUALIFICATIONS

Journeyman Baker with over twenty years’ experience working in the food service and baking industry

Diploma in Business Management with training in human resources, financial accounting, communications, marketing, strategic management, and business law

Highly knowledgeable in all aspects of food service procedures and store operations

Familiar with the creation, marketing, and selling of new products or services

Expertise in recruiting, training, and coaching staff, as well as inventory and quality control

Exceptional interpersonal and customer service skills with the ability to build a rapport with others

Quick thinker, strong problem solver, and team player with the ability to follow through on tasks

Strong communication and computer skills with proficiency in MS Office.

PROFESSIONAL EXPERIENCE

Intern Manager 2016

Omega Pizza – Surrey, BC

Successfully completed practicum placement and received hands-on training with food and beverage operations and manager service training.

Head Baker & Supervisor 2004 – 2014

Mediterranean Bakery – Burnaby, BC

Was responsible for product creation and marketing, coaching and staff development, purchasing and inventory control, product and quality control, regulatory and safety compliance, cost controls, purchasing and inventory control, scheduling and labour control, and customer service delivery.

Baker 2000 – 2004

Black Diamond Bakery – Calgary, AB

Created recipes and baked products according to customers’ orders. Was responsible for quality and inventory control.

Production Supervisor 1994 – 2000

Tim Horton’s Restaurant (Cara Operations Ltd.) – Calgary, AB

Was responsible for supervision of production department, coaching and staff development, purchasing and inventory control, product and quality control, regulatory and safety compliance, budgeting and auditing, purchasing and inventory control, scheduling and labour control, customer service delivery, and ensuring sales targets were met.

EDUCATION AND TRAINING

Business Management Diploma – Brighton College in Surrey, BC 2016

Journeyman Baker & Food Sanitation Certificates – SAIT in Calgary, AB

REFERENCES

Joe Sam 604-***-****

Business instructor

Brighton College, Surrey, BC

John Vanhid 604-***-****

Manager

Omega Pizza

Don Nguyen 604-***-****

Manager

Mediterranean Bakery Ltd

Wayne Gee 403-***-****

Manager

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