Customer Service Manager

Ann Garcia

**** ******** ***** **. ****, Texas **494 ● 713-***-**** ● *************@*****.***

Key Skills

Highly personable capable of working with vendors and customers.

Work with minimal supervision and contribute to team.

Strong organizational skills and communication skills.

High integrity, loyalty, and work ethic.

Proficient in Microsoft Word, Excel, Power Point, Outlook.

Bilingual (Spanish/English).

Meetings and event planning.

Preparation of reports and documents.

Experience

02/2013-Present --Household personal Assistant

Multiple clients – Houston, Texas. USA

Organized personal and professional calendars and supplied reminders of meetings and events.

Ran errands including groceries shopping and picking dry cleaning.

Completed work projects arounds client’s house.

Checked mail and handle bill payments.

Screened telephone calls and inquiries and directed them as appropriate.

Coordinated overnight travel arrangements and accommodations.

Periodically cared for couples’ children during weekly personal events.

Handled incoming and outgoing correspondence including mail and faxes. 07/2010 – 11/13 Administrative Assistance

Smaller Scholars Montessori School – Houston, Texas. USA

Created all binders for accident and incidents reports, invoices, records, and training.

Handled and ensured highly confidential privilege information with prudence and care.

Responsible for writing a descriptive monthly newsletter and personal letters for parents.

Created and maintained spread sheets using excel functions and calculations to developed reports and lists.

Managed day to day calendar for the director.

Created PowerPoint presentations for marketing in social media.

Served as a central point of contact for all outside vendors.

Managed the receptionist area including greeting customers and answering the phone.

Frequently substituted director’s office and classroom areas.

Provided administrative business sales support by enrolling new students. 06/2002 – 12/2004 Housekeeping Manager.

Wild Dunes Resort – Charleston, South Carolina. USA

Administered human resources functions of the rooms division, recruitment, selection, discipline, performance management, and termination and support to the general manager.

Handled and maintained room related inventory in observance to allotted budget; addressed and solved all guest’s complains.

Ann Garcia

3223 Fairmont Hills Ln. Katy, Texas 77494 ● 713-***-**** ● *************@*****.***

Conducted training for staff using a lead by example to ensure the delivery of quality customer service.

Performed work assignment and scheduling of staff, and budget guidelines; supported the hotel leadership team in creating and implementing annual budgets for hotel rooms including both revenues and expenses.

Supervised and guided 28 employees for the housekeeping room crews. 03/2001 – 04/2002. Front Desk / Customer Representative. Wild Dunes Resort – Charleston, South Carolina. USA

Managed front desk tasks for a 350 room full service concierge.

Recommended top dinning and entertaining option for guests in the Charleston area

Greeted all guests in a courteous and professional manner.

Foster strong working relationships with all hotel departments.

Balanced all rebates and other miscellaneous charges.

Delivered requested items to guest’s rooms.

Education

High school Diploma - July 1998 – Jesus Enrique Lozada High school – Maracaibo, Zulia. Venezuela.

CPR and First Aid certification – January 2015 – Houston, Texas. USA References upon request

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