Customer Service Executive Assistant

**** ********* ***** 817-***-****

Arlington, TX *6016 ********@*****.***

Zoe C. Payne

Objective To find an Administrative job that will challenge the skills I already have and foster new skills that will put my Master’s degree to good use.

Summary of * Excellent communication skills, both oral and written

Qualifications * Business writing experience (e.g faxes, memos, letters, reports

* Extensive customer service experience in office and retail settings

* Ability to create and maintain relationships with internal staff and external clients

* Resourceful, analytical problem solver and trouble shooter

* Professional background in PC based products, sales, design and training

* Ability to supervise employees

* Excellent planning and organizational skills, as well as multi-tasking

* Ability to work with limited supervision

Education September 2008-May 2011 Walden University

Master’s in Business Administration GPA: 3.98

(Specialization in International Business/Finance)

January 2003-May 2005 University of Texas

B.S. in International Business GPA: 3.4

B.A in French GPA: 4.0

Professional September 2013-present

Experience Impressions Marketing LLC Plano & Arlington, TX

Executive Assistant

Process customer orders

Answer multiple phone lines

Correspond with customers via telephone, email and fax

Regularly bill/invoice customers & work with A/P and A/R for payment and billing

Work with owner to manage 3 employees, over 500 customers

Present at vendor fairs and vendor shows for customer retention

November 2010 – August 2013

Publisher’s Preferred Subscription Services Bedford & Arlington, TX

Office Manager

Supervise 30 account managers, 2 Collection Reps, 3 Customer Service Reps

Effectively work with customers to resolve billing/subscription problems

Manage all aspects of the billing office- ordering supplies, answering phones, sending emails, dealing with factories and A/P and A/R issues

Experience Using Word, Excel, Power Point & Banking platforms

Weekly payroll and Banking deposit regulation

February 2004- November 2010

Pacific Trailer Repair Services New Orleans, La

Executive Assistant to the VP of Operations

* Supervise 5 clerks, 22 mechanics in Atlanta/New Orleans

* Instruct 20 regional managers & over 500 employees (across the US)

* Multi-state payroll processing for 20 different offices

* Effectively work with customer managers in regard to AP accounts, billing, and repairs to equipment.

* Experience using the AS400 system for A/P and A/R.

* Experience with customer online billing platforms

* Collections experience, as well as negotiating for customer contracts

* Manage all aspects of billing office- ordering supplies, answering

phones, sending emails, quarterly reports, etc.

* Numeric keystrokes: 17,563 an hour

* Alpha- numeric keystrokes: 15,023 an hour

*References available upon request

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