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Customer Service and Sales

London, Ontario, Canada
June 01, 2016

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A committed and self motivated team player with over 7 years of inside/outside sales, customer service and business development experience in information technology industry.

Managed large projects, B2B sales, distribution, Account management and customer Service delivery. Experienced in presentation to customers, managed RFP and bids.

Trained and helped clients on products and services offered by company.

Managed accounts, good negotiator used consultative approach, delivered best fit solutions.

Lead, developed, coach and build strong relationship with each team member and vendor.

Built relationship with C+ level and decision makers. Worked under minimum supervision.

Implemented policy and procedures to improve sales plan and achieve gross profit/revenue. Processed sales orders, monitored delivery, worked with customer’s for new opportunities

Skilled in market research and updated management about competition and challenges

Participated in trade shows, networking events, present company in industry specific events.

Skilled in sales administration, invoicing, ordering, shipping, training, prioritizing, problem solving, decision making, meeting deadlines, computer skills, MS Office skills, CRM, third party and cloud based application software.

Assertive personality, analytical, confident, attention to detail. working with others, critical thinking with excellent presentation, interpersonal, written and oral communication skills.


Postal Clerk (Casual - On term)

Canada Post LMPP London, Nov 2015 - present.

Currently working as Postal Clerk at London Mail Processing Plant. London (ON)

Working well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions. Ability to organize work materials.

Demonstrated ability to perform physically demanding work in a safe and efficient manner.

Ability to perform repetitive tasks; bending, pushing, pulling and lifting of 10 kg (22 lbs).

Business operations Manager (Contract)

Expressions India, London, ON Oct 2013 – Present

Startup operations and setting up distribution network for the Indian export company.

Managing sales and imports of products. Conducting cold calling, prospecting and face to face meeting with retailers in SW Ontario for sales promotion of the products. Onsite presentation to the retailers.

Implemented marketing campaign. Participating in trade shows and networking events.

Acquired 11 retail accounts in 4 months and prospected 1 large chain store for new business.

Outside Sales Representative

Microcad Computer Corporation, London (ON), Canada, Feb 2012 – Sept 2013

Hired to lead corporate sales, successfully closed $55K in 8 months and bought 22 new accounts. (Target $120,000/ annual).

Cold calling, telemarketing, prospecting, face to face meetings with hunter mentality in Ontario.

Won, executed order for $ 1.3million over 15 months and managed account of Durham District School Board, Whitby.

Established and managed relationship with direct and indirect customers in South Western Ontario selling product and services solution. Participated in industry trade shows.

Managed promotion on product solutions and services in Retail, municipalities, School Boards and hospitals. Managed Sales operations and provided excellent customer service.

Maintained effective relationship with national distributors for best pricing and delivery schedules. Managed product samples and client presentations for the products.

Account Executive Tigerdirect.Ca, London (ON), Canada April 2011 – Feb 2012

Started B2B sales division and operations in London store. Opened 15 new business accounts.

Achieved sales revenue of $ 55,000 in 8 months. (Target $5000/monthly)

New business opportunities created through research, cold calling, webinars and networking.

Managed the daily operations and meeting performance targets for efficiency, sales and quality.

Answered questions about the product details and issues with customer’s account.

Followed up sales leads and persuade potential customers to submit an application

Successfully maintained relationship with key information technology professional of SMB organizations in a competitively tough market of London (ON).

Customer Service Professional Stream Global Services, London (ON) Nov2010–Jan2011

Provided sales support and customer service on Roger wireless Products.

Resolved customer’s ordering, billing, misapplied payments and delivery issues.

Resolved customer issue, related to services, technical and other concern.

Met quality assurance requirements and other key performance metrics.

Sales Account Manager (Retail & Distributor)

IT4Africa Botswana Pty Ltd, Gaborone, Rep of Botswana (Africa) June 2005 – June 2009

Managed relationship with 161 Hp preferred partners in Botswana, Zimbabwe and Zambia.

Used consultative approach, engaged in negotiating contracts and partnering with others.

Advised pre and post sales support to the customers on the products offered by company.

Collaborated with partners to develop demand creation and pricing strategies.

Managed B2B sales, sales, accounts, product category and complete product life cycle.

Managed RFP, forecasting, ordering, stocking and pricing for the region/country.

Managed projects from initiation, administration, coordination, monitoring and closing

Increased market share from 2005 to 2009 by 58%.

Increased Hewlett Packard sales from $175K in 2005 to $298K in 2009

Achieved gross profit from 2005-09,company grown from 8% to 13%


Post Graduate Diploma in Computer Sciences. Lucknow University, India (1989)

(Canadian equivalency By WES Canada) Completion of a second undergraduate major

Bachelor Degree in Science, Lucknow University, India (1984)

(Canadian equivalency by WES Canada) Bachelor’s degree (3 years)

Reference shall be provided on request

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